Customer Service Medical Center

Abby D. Hubbell

Trumansburg, NY . adyo0y@r.postjobfree.com . 607-***-****

Summary of Skills and Expertise

Highly adaptable, efficient, and conscientious food service professional with 17 years of experience providing exceptional service to customers and constituents of the Cayuga Medical Center café and patient meal program.

Highly experienced in planning and execution of on and off site catering events.

Proficient in skillful preparation of creative and delicious food with a careful eye for detail and thoughtful presentation.

Mentorship of colleagues regarding areas for improvement in efficiency, improved food appearance and flavor.

Able to thoughtfully coordinate kitchen staff to execute important functions, often with little time for preparation and planning.

Able to manage shifting priorities in a fast-paced environment with skill and foresight.

Excellent time management skills.

Excellent interpersonal communication skills.

Comfortable working calmly and effectively under daily pressure.

Versed in recipe development.

Excel in a team environment and am willing to bring together all levels of employees to reach necessary goals and outcomes.

Learned in the daily operations of the café at Cayuga Medical Center.

Reliable and dedicated to a job well done.

Professional Experience

Cayuga Medical Center – Ithaca, New York 2002 to Present Assistant Chef – Nutrition & Dining Services and Catering

Preparation of all cold food items; coordination and execution of on and off-site catering events; production of prepared foods for sale at Convenient Care campus, and all eateries at Cayuga Medical Center at Ithaca, including Café Express and the main Cafe; appropriately prioritize tasks to complete catering events and regular production requirements on a day-to-day basis; coordination with a team of 3 other personnel to ensure flawless execution of catered events; provide excellent customer service to a wide range of patrons with varying needs, including the general public, hospital employees, patients, families, and vendors; experienced in providing training to new employees; work closely with executive chef and upper management to plan and execute café meals and catering events, including menu development, food preparation, and service.

Notable contributions:

Regular coverage of shifts when other kitchen staff members are unavailable.

Multiple thank you notes received from HR Staff and other departments for my dedication to excellent customer service and professionalism.

Skillful execution of off-site catering for Amy Dickinson, resulting in multiple communications from the hosts expressing their gratitude and thorough enjoyment of the event.

Trumansburg Elementary School – Trumansburg, New York 2014 to 2017 Volunteer

Checked children in at play practice, rehearsed lines with kids, and filled in for absent children during practice; handed out bus passes and ensured that children were safely loaded onto buses after practice; helped build sets, props, and costumes for school plays; worked with the school music director to support and encourage children as they rehearsed; corresponded with music director and other volunteers via email, for coordination.

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