LAURINDA A. SAMUELS

***** ********, *********, ********.

240-***-****

adyo0o@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced and educated Representative of the Hospitality Industry for over 10 years, that has been serving with natural exceptional social skills as well as having a drive to take on any challenge or job surrounding the industry. I am dedicated to my craft as I exert Quality and Professionalism. Focused and results-driven with top notch skills in planning work and building long lasting Guests Relationships.

SKILLS

Customer Service

Critical Thinking

Excellent Work Ethic

Flexible and Adaptable

Entertainment (Theatre Productions and Décor)

Organization and Time Management

Communication

Problem Solving

Guests Satisfaction

WORK HISTORY

Loyalty and Travel Consultant (Supervisor) April 2021- December 2022

Beaches Turks and Caicos

Rebook future vacations for guests on resort to Sandals and Beaches location of choice

The promotion and sale of Travel Protection, Flights and Bank of America Visa Cards.

Familiarization to Microsoft word and Excel

Guests Surveys

Preparation of Team member’s weekly work schedule

Monthly Inventories

New Team Member’s Onboarding training

Familiarization to CRM

Probationary Evaluations and Team Member Assessments

Managing and Resolving both guests and team member complaints to facilitate and safe and tolerable work space

Submission of team member biweekly Payroll

Cold calls for departing guests

Entertainment Coordinator (Professional Player) March 2015- April 2021

Beaches Turks and Caicos

Certified Master of Ceremonies and Hosting of Events

Events planning and execution (Silent Glow Party, Wedding Receptions, Private Candle light dinner, Bonfire and Beach Parties)

Month End Inventories

Theatre Productions (Singing, Dancing, Acting and Costume making)

Guests Surveys

Exposure to Audio Visual and Technology

Property Tours and Open House

New Team Member’s Onboarding Training

Entertainment Coordinator November 2014- March 2015

Hyatt Ziva and Zilara- Jamaica

Lead Activities Coordinator

Fitness Instructor

Volleyball Instructor

Theatre Productions

Events planning and Décor

Pool Attendant

Entertainment Coordinator August 2012- November 2014

Sandals Negril- Jamaica

Lead Events Organizer

Monthly Inventory

Volleyball Instructor

Theatre Productions

Team Members Weekly Shift Scheduling

EDUCATION

Godfrey Stewart High School September 2007- June 2012

Principles of Business

Principles of Accounts

Information Technology

Social Studies

Electronic Document Preparation and Management

English Language

Mathematics

CERTIFICATES

Sandals Cooperate University 2015-2021

Art of Selling- 2015

Customer Service- 2015

Sales Fundamental- 2021

Personal Branding- 2021

Body Language Basics- 2021

Managing Workplace Anxiety- 2021

OTHER QUALIFICATIONS

Team Member of the Month- April 2014

Sandals Foundation Earth Guardian- July 2015

Outstanding Volume of Guests Surveys May- July 2016

Professional Player (Professional Events Coordinator) April 2017

Outstanding Volume od Guests Surveys- February 2018

Autism Certified 2018

Outstanding Volume of Guests Surveys- 2018

Most Improved 2019

Winning Ways (Guests Complaint Resolution) 2021

Diploma in Supervision April 2021

Diamond Team Member Nomination- 2021

Booking Champion 2022- (Most booked Vacations and Insurance sold)

REFERENCE

Reference available upon request

Contact this candidate