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MUFEED M. JAGIRDAR

Location: Bangalore, INDIA

Marital Status: Married

Cell: +91-991**-*****

Skype: mufeed.jagirdar e-Mail: adynoi@r.postjobfree.com LinkedIn: www.linkedin.com/in/mufeed-jagirdar-1b1a646a Professional Summary

A results-oriented professional with 22+ years of experience in Operations Management and Service Delivery with focus on Revenue Generation and P&L Management by working on various cost reduction strategies and initiatives in the Medical Scribing/Medical Transcription and US Healthcare Documentation & Support Domains.

Recognized over career for leadership through contributing towards setting up a world class Medical Scribing/Medical Transcription/Medical Summarization Delivery Centers with excellent Operations and Quality Initiatives through excellent performance standards by working in collaboration with Overseas Partners/Customers.

Expertise in mapping business requirements and coordinating for developing and implementing processes in-line with business guidelines.

Established quality standards for various Medical Scribing and Transcription operational areas; implementing quality systems and procedures to facilitate high quality customer experience, while adhering to SLAs.

Experienced in delivering training and development programs for robust organizational growth and alignment of strategies with company goals and objectives.

Leading integrated operations management teams in the MS/MT Business Units responsible for implementing strategies for building teams and promoting the spirit of cooperation between teams (HR, Recruitment, Finance, IT and Admin) and determining training needs of employees to enhance their operational efficiency.

Core Competencies

~ P&L Responsibility

~ Operations Management

~ People Management

~ Sales SME Participation

~ Process Management

~ Recruitment and Training

~ Service Level Agreements

~ Audit Compliance

~ Quality Assurance

~ Multi-location Teams Management

~ Cost Reduction Initiatives

~ Attrition Control and Management

*Noteworthy Career Achievements

Proactively assisted in setting up successfully an IDS Infotech subsidiary at Dhaka, Bangladesh (Si2 Limited) from scratch and bringing it up to a world class unit in terms of people, volume, production, delivery and revenue generation. – 2017/18.

Single-handedly building and successfully setting up a fully operational cost center at Bangalore for Superior Global Solutions from scratch and bringing it up to a top class offshore unit in terms of people, volume, production, delivery and cost saving, within a span of two years on business expectations. – 2009/11.

Single-handedly building, operating and transferring successfully an outsourcing facility at Nairobi, Kenya for Infosense Technologies from scratch and bringing it up to a world class unit in terms of people, volume, production, delivery and revenue generation. – 2004/05.

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Deputy General Manager @ Aquity Solutions India [Feb 2023 – Apr 2023] – Medical Scribing Business Unit As Deputy General Manager in the Medical Scribing Business Unit (Real time and Asynchronous), I am responsible for further developing and managing the Indian operations team. Working in collaboration with the Global Operations Team on critical areas, namely:

Training revisions and improvement.

Implementation and Transition Teams development.

Better defining and working on RACI for US to India with the goal of creating better outcomes and process scalability. Reporting to the VP Operations in the US with a dotted line to the COO and Regional Directors for functional and operational matters. Interfacing with all service level heads and managers based out of India as well as other global offices. Interfacing with Business Development, Finance, Human Resources, IT and Administration team members and Software Development teams of for all functional as well as operational issues.

[www.aquitysolutions.com]

Freelance Consultant [Jun 2020 – Jan 2023] - US Healthcare and ITeS Outsourcing Self-employed: Assisting Service Partners and Vendors in India by liaising with Overseas Healthcare and ITeS companies to outsource Medical Scribing, Transcription and Medical Billing contracts. Consulting on streamlining operational and processes to attain optimum efficiencies. Other miscellaneous activities as requested. Country Head - 411 Locals Business Services [Nov 2019 – May 2020] - Internet advertising & Marketing Purpose of Assignment: Developing, organizing and running Bangalore office to service all divisions of 411 Locals Inc.

[www.411locals.com] in collaboration with other departments and functions of the company to achieve the assigned tasks while innovating the processes, and managing the quality, growth, and continuity of the operations at the location. Reporting to: India Project Head (Director Fulfillment) and Management Committee in US/Bulgaria. Direct Immediate Reports:

Operations Directors, HR/Recruitment Director, Security, IT manager and other administrative personnel.

Outside vendors: Legal, Financial, IT and others. Objectives and Responsibilities:

Incorporating the company in India, and representing the company as Indian Director for statutory purposes.

Measuring, collecting, synthesizing, keeping available and confidential, and implementing the know-how.

Continuously improving processes to increase effectiveness, and efficiency by simplifying and reducing costs and waste of time.

Developing and leading the people in his/her team in the skill and art of the trade and to be able to take more responsibility, and be ready to step up, as part of succession plans and /or to grow the operation.

Planning, forecasting, budgeting, tracking, analyzing, and reporting the performance of their department.

Supporting and cooperating with other divisions and departments and aligning plans, forecasts, processes, expectations, timelines, resources, workforce, etc. with all divisions or departments with which these are connected, and communicating these.

Participating in forums, projects, focus groups, etc. with other division and department heads.

Collaborating with Recruiting, Training, and QA on designing and calibrating the requirements for selection, training and quality assurance of the personnel.

Creating, complying with, and implementing policies, procedures, job descriptions, and guidelines which involves their respective department.

Managing risks for the company which are generated by or can be managed by the department. 3 of 4

Disputing and escalating wrong decisions, evaluations, and policies and practices if they are not in the interest of the customer, company, and staff.

Reporting and taking action to prevent and minimize anything that might damage the interests of the customer, the company, and the staff, using the provided channels.

Protecting the company's interest and reputation in all activities.

**Project was later shelved due to onset of Covid pandemic. Business Head - IDS Infotech Limited [Sep 2015 – Jun 2018] - Live Virtual Medical Scribing and Medical Coding Services Reporting to the Chairman/Managing Director with a dotted line to the CFO, CTO and GM-HR for all functional as well as admin issues. Interfacing with all service level heads and managers based out of India as well as other global offices. Interfacing with Business Development, Finance, Human Resources, IT and Administration team members and Software Development teams of for all functional as well as operational issues. Interfacing with employee committees and all employees through town halls and webinars.

IDS Infotech [www.idsil.com] principally partnering with Augmedix Inc. in the USA, IDS serves physicians using Google Glass for encounters with patients enabling real-time patient health information on Electronic Health Records (EHRs). Other MS customers included RosettaMD and Notable Health in the USA. Virtual Medical Scribes at IDS Infotech handle Patient Health Information in EHR (Real time EHR updation) with a provider- centric approach directly communicating with physicians through their Google Glass dashboards and other proprietary technologies. Accomplishments:

Grew a team of 80 team size to a productive team size of 500 across Mohali, Noida and Dhaka site locations.

Revenues grew by 400% over three years’ span.

Played a vital role in driving:

Gross margins of 45%-50% per the respective year’s business plan.

Operational costs within agreed budgets and delivering cost saving initiatives of 10-15% YOY.

Continuous improvement projects to streamline business and added value to the bottom line of 10% cost reduction YOY.

Improved recruitment and training processes. Standardized employee-connect activities. Created a forum for best practice sharing & replication between sites.

Reduced attrition rate from 35% to 13% annualized.

Overall performance of business [driving EBIDTA, positive revenue growth with customer mining, and increase gross margnins].

Significantly maximized the value & efficiency across geographies by implementing standard operations management & best practice sharing.

[www.idsil.com]

Head of Operations - BronzeBell Infotech LLP [Jan 2012 – Aug 2015] - KPO Financial & Bookkeeping Services Objective and Responsibilities: Planning, executing and managing mandated functions of Operations and Business Development by effective implementation of client requirements, services, ensuring team member development and efficient operations to meet business needs and internal/external client success. Business lines catered to boutique outsourcing requirements of Chartered Accountants, Law firms, Hospitals, Clinics and Universities in the US, UK and Australia.

Bookkeeping and Accounting Services for overseas clients included: Bookkeeping, Year End Accounts Preparation, Transaction Processing, Customer Invoices Processing, Supplier Invoices Processing, Bank Reconciliation, Accounts Receivables, Accounts Payables, Preparation of Financial Statements, General Ledger, Customized Reports, Monthly, Quarterly, Half yearly & Annual Financial Statements, Management Accounts, and Data Entry. 4 of 4

Softwares used: QuickBooks Enterprise, Sage Intacct, Sage 300 ERP, NetSuite, etc. Span of control (In company and remote): >70 FTEs

The position reported to the Senior Managing Partner at Bangalore, India. [www.bronzebellinfotech.com]

November 2009 to October 2011: Superior Global Solutions – As Manager Operations (India) started Medical Transcription QA, Medical Billing and EMR Software Operations Centre from shell scratch for Superior Global Solutions USA, in Bangalore as a start up and built it to a fully operational 150+ full-time employee, 24x7 functional per company board objectives and profit making centre in India. Was responsible for the entire remit of operations as India Centre Head including liaison with relevant government and statutory bodies, the RBI, company auditors and company secretary. Span of control (Direct in company with support staff and Indirect with Partner/Vendor firms in South Asia): >150 FTEs The position reported directly to the COO in Texas with a dotted line to Regional Managers in USA. Domain: US Healthcare Documentation & Billing Services [www.superiorglobal.com]

June 2002 to February 2009: Having built Healthcare Documentation operations from scratch with set systems in place I was the Practice Head with Infosense Technologies an ISO 9001:2000 certified UK based British ITES-BPO/KPO company at Bangalore, with an offshore BPO production and delivery facility in Nairobi, handling entire BPO Transcription and Data/Document Conversion processes and managing a team of over 90 personnel and staff carrying out processes activities for Medical, Legal, Clinical, Business and General BackOffice for varied specialties with NHS Trusts and BUPA Hospitals, Offices, Chartered Accountants, Solicitors, Barristers, Lawyers, Claims Adjusters, Dental Clinics, Individual Medical Practices, Sole traders and Surveyors in the UK, US, Israel and Australia. The job primarily dealing with file notes, letters, notes, document reviews, depositions, witness statements, judgment summaries, memorandums, survey reports, interviews, reports on title, insurance claims, appraisal reports etc. Overseas clientele was in excess of 50 top rated UK firms and establishments. Services also included general data mining and website and catalogue data maintenance and updates of a UK retail website and E-invoicing services. Span of control (Direct and Indirect): 90 FTEs. The job reported directly to the CEO in India and the UK. Domain: BPM & Healthcare Documentation Services [www.infosensetechnologies.com]

January 1998 to May 2002: Joined as a Trainee and Final position as Quality Controller (EMR) with Chouhan Enterprises Inc (Medical Transcription and Medical Billing company), overseeing teams doing final level editing, after being elevated from being trained as an MT to Senior Medical Transcriptionist through to Senior Editor serving various medical departments for various Hospitals, Clinics, Offices, and Specialty Hospitals in the USA. The job involved ensuring team output was accurate for delivery requirement. The onus was on an eye for detail, accuracy, high quality proofreading and achieving targets. Close coordination with a team of medical transcriptionists, editors, proofreaders and the clients. Team motivation. Client development of new sites and accounts. Education Qualification

Aircraft Maintenance Engineering from Nehru College of Aeronautics and Applied Sciences, Coimbatore, India.

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