Customer Service Social Media

Jennifer A. Wales

** ******** *****, *******, ** 14075

(P) 716-***-****

(E) adyn8n@r.postjobfree.com

SUMMARY

Salon Manager with 22 years of experience overseeing all aspects of the daily business and customer service needs of the salon. Organized and diligent, with excellent written, oral, and interpersonal communication skills. Especially adept at ensuring a high level of customer satisfaction by routinely exceeding standards of excellence through direct customer interactions.

HIGHLIGHTS

• Dedicated to creating a pleasant customer experience

• Significant experience securing and managing customer appointments

• Exceptionally organized and prepared at all times

• Works hard to develop repeat customers

• Strong telephone and internet skills

• Employee motivation and time management skills

WORK EXPERIENCE

Family Hair Center, 736 Center Rd, Buffalo NY

Salon Manager (December 2000 – Present)

Ø Supervise a total of 10-15 employees, ensuring a high level of professionalism as well as maintaining a good rapport.

Ø Recruit, interview, and hire exceptional professionals to maintain salon standards. Ø Responsible for employee scheduling and all other related personal and confidential issues. Ø Motivate and coach employees to improve performance. Ø Assist owner in marketing activities and social media designed to increase service sales. Ø Schedule and coordinate all client appointments and services. Ø Perform cleaning duties in order to maintain a clean, sanitized, and functional working environment.

Ø Handle high conflict customer service concerns ensuring 100% customer satisfaction and easing customer tension.

Ø Accept and process credit card and cash transactions. Ø Meet with sales representatives and manage inventory needs. Ø Calculate and process day/week payroll for stylists. Ø Perform accounting duties, such as recording daily cash flow and prepare banking deposits. Ø Ensure facility operates according to all safety and regulatory guidelines. EDUCATION

Erie Community College, Orchard Park NY

Associates Degree, May 1996

Contact this candidate