Customer Service Office Assistant

Megan Kneale

PROFILE

Certified medical office assistant, with experience in medical settings and supporting positions in the roles of receptionist, customer service, and direct care aide

SKILLS

Effective in-person and phone communication with coworkers, customers, and vendors

Inventorying, keeping accurate records and product placement

Maintaining a clean and safe environment

Listening attentively, objectively and providing appropriate feedback

Task, conflict, and time management with the ability to problem solve

Ability to type 35 words per minute with a 95% accuracy rate

EDUCATION

Medical Office Assistant Certification Genesee Community College December 2021

Provost’s List Fall 2020, Spring 2021 Dean’s List Fall 2021 3.81 GPA Member of Phi Theta Kappa Honor Society 2021

Regents Diploma Hornell High School 1996

PROFESSIONAL HIGHLIGHTS

Customer Service

Responding to customer questions and concerns, and providing appropriate answers

Appropriate and accurate cash handling, and register operation

Assisting customers with finding products on-site and providing product information

Home Care Aide/ Home Health Care Aide

Assisting clients to maintain personal hygiene

Medication administration including proper documentation of administration (MAR)

Providing day-to-day emotional support and understanding

Prep Cook/Line Cook/ Kitchen Staff

Proper handling of food based on safety guidelines, temping, storage, tracking freshness

Proper safe handling of all machinery, and equipment

Preparing food items based on customer requests and house recipes

Employment History

Receptionist 2022-2023

Customer Service 2011

Aide in Eldercare Home 2010-2011

Home Health Care Aide 2008-2010

Kitchen Staff/Prep Cook? Line Cook 2006-2008

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