Tierra Sanders

*** *. ******** **. ********, OH *3202

adymzp@r.postjobfree.com

216-***-****

Objective: Reliable and detail-oriented with an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty: Strategic-relationship/partnership-building skills – attentive listening, creative problem-solving capabilities and the use of tact and diplomacy to find common ground and achieve win-win outcomes.

Work Experience:

GlossLab Nail Technician - New York, NY January 2022 to June 2023

•Provided white glove manicure and pedicure services with basic polish and art designs.

•Addressed any nail issues.

•Answered customer concerns of nail condition or diseases.

Streamline Dental Lab Thermoforming Technician - Manhattan, NY August 2021 to December 2021

•Dental laboratory with the skill to mold and sculpt items by hand.

•Knowledge and experience with acrylic Attention to small details

Premier Solutions Customer Service and Retention Specialist - Staten Island, NY December 2020 to May 2021

•Provided excellent customer service also resolved customers complaints in a timely fashion.

•Responded to customer inquiries via email and telephone in regard to competitive electric rates.

•Researched required information using available resources.

Inogen Patient Qualifications Representative - Brooklyn, OH January 2018 to July 2020

•Contacted digital leads, qualifying them and handing them off to existing Inogen resources to continue with the sales cycle.

•Utilize CRM (Salesforce) to document conversations and disposition of leads for appropriate next steps.

Education:

•Manager Inner State Beauty School - Cleveland, OH July 2017 to September 2017

•High School Diploma Dayton Job Corps. Center - Dayton, OH 2005 to 2006

•Skills:

•Customer Service, Customer Support, Sales, and CRM experience and Time Management skills

•(10+ years)

•Pedicurist, Manicurist, and Nail extensions/enhancements (1-year 6months)

•English Awards Training Certificate Human Trafficking August 2017

•Ohio Human Trafficking Force Certificate of Recognition August 2017

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