Heather Wilson

"The DESIRE to SUCCEED, should be GREATER than the FEAR of FAILURE"

Berea, KY 40403

adymyr@r.postjobfree.com

+1-859-***-****

Engaged administrative professional and leader with 15+ years' experience, playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer support, and organizational skills. Authorized to work in the US for any employer

Work Experience

Medical Administrative Assistant

Recovery Centers of America - Richmond, KY

February 2021 to January 2022

Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience, carried out front office duties utilizing data entry skills, documented, and maintained patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing, facilitated organized record retrieval and access by maintaining filing system for both in house and discharged patients.

Home Health Care Aide

Bluegrass Area Development District - Lexington, KY October 2014 to March 2021

Part-time (3 days/week) Traveled to client’s homes to complete healthcare and household care services and promote continuity of care, assisted clients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies, monitored progress and documented client health status changes to keep care team updated and ensure health, safety, and happiness of client and client's family.

Executive Office Manager

Daugherty Enterprises LLC - Richmond, KY

July 2006 to June 2020

Managed all daily office functions, Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel, Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling, arranged corporate and office conferences for company employees and guests, managed budgets, appointment scheduling, employee event itineraries and accounts to improve productivity initiatives, coordinated all new hire safety and orientation courses, oversaw inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

High School Diploma

Whitley County High School - Williamsburg, KY

2004 to 2008

Skills

• Administration and business operations- 15+ years

• Account Management

• Bookkeeping

• Customer Service/ Support

• Computer Literacy

• Data Entry

• Controlled Vocabularies

• Dispatch

• Document Management

• Google Docs

• EMR Systems

• Human Resources: employee interviews, coordinating orientation and training, scheduling, payroll

• Inventory Management

• Medical records/Insurance Verification

• Medical Billing

• Multi-line phone systems

• Production Planning/ Presentation Design

• Recruiting

• Social Media Management

• Quality Assurance

• Organizational and Time Management Skills

• Expense Reporting

• Teamwork and Collaboration

• Policy and Procedure Modification

• Microsoft Software/ Applications; Word

• Excel

• PowerPoint

• Publisher

• Outlook

• Office

• Medical Scheduling

• Accounts Receivable

• Administrative Experience

• Accounts Payable

• Office Management

• Medical Office Experience

• Medical Terminology

• Human resources management (10+ years)

• Employee orientation (10+ years)

• Production planning (10+ years)

• Project scheduling (10+ years)

• Personal assistant experience

• Documentation review

• Cash handling

• Conflict management

• Customer service

• Property management

• Microsoft Excel

• Microsoft Office

• Microsoft Word

• HIPAA

• Management

• Medical Coding

• Windows (10+ years)

• Technical support (10+ years)

• Accounting

• Remedy (10+ years)

• Typing

• Microsoft Access

• Analysis skills

• Communication skills

• Insurance verification

• Computer skills

• Call center

• Clerical experience

• Organizational skills

• Financial concepts (10+ years)

• Accounting (10+ years)

• Developmental disabilities experience

Certifications and Licenses

CNA

CPR Certification

State Tested Nursing Assistant

RRT

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