Help Desk Support Professional

Anthony Waterman

**** * **** **** *** Dr Apt ***. Arlington, VA 22204 · 605-***-****

adymfo@r.postjobfree.com · https://www.linkedin.com/in/anthony-waterman-5bbb19262/ ·

I am seeking an IT Support role that offers the opportunity to use my technical and customer support skills to help clients solve technical issues while improving product deliverables, customer satisfaction and loyalty.

Education

January 2021 – September 2022

Associate of Applied Science in Information Technology, Purdue Global University

Graduated Magna Cum Laude with a networking degree - GPA of 3.84

Skills

●Extensive Windows OS experience

●Vast experience with large SOP libraries

●DHCP/IP schooling

●Able to grasp and retain new concepts

●Excellent teamwork with teams of varying sizes

●Proficient in learning and adapting to new technologies.

●Excellent written and verbal communication

Experience

2016-2017

Supervisor Line – Critical Client Issues, Wells Fargo

●Managed and resolved customer complaints and accounts requiring more in depth knowledge of SOP and company policy.

2015 – 2016

Team Lead - Student loan support specialist, Wells Fargo

●Led a team to manage 10000 accounts on a vintage software product

●Learned the software in real time

●ID’d and located accounts that were not compliant with current laws in record time

●Resolved issues while improving client satisfaction by 5%

January 2009 – January 2011, 2012-2013

Combat medic - in garrison, US Army

●Awarded Soldier of the Month Several times by being knowledgeable on SOP, Army Regulations, and practicing drill and decorum.

●Participated in a competition for Soldier of the Year of the Army.

●Was the only medic to test new up-armored vehicles for combat use.

January 2011 – January 2012

Combat medic - deployed, US Army

●Provided lifesaving medical assistance in the ER to thousands of patients throughout deployment

●Assisted in several Mass Casualty events with minimal loss of life

●Selected by First Sergeant to be the sole relief expert for the hospital. This required learning every specialty job in the hospital to a degree that I could perform it for 3 to 4 weeks at a time and then moving to the next specialty area.

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