Medical Assistant Customer Service

MARIE JANE DOMINGO BACANI

adymco@r.postjobfree.com / 808-***-****

Certifications:

• Basic Life Support

• Certified Phlebotomy Technician

• Certified Clinical Medical Assistant

Skills:

Clinical

• Documenting appropriately and accurately on patient’s record

• Prepare the patients for and assist with routine and specialty examinations

• Knowledgeable of safety and sanitation.

• Competent in blood drawing via atrial puncture: venipuncture (vacuum tube and butterfly needle); skin puncture and the proper procedure in transporting blood and urine specimens

• Familiar with medication administration and injections (Intradermal, Intramuscular, and Subcutaneous)

• Ability to take patients vital signs (temperature, SpO2, pulse, respiratory, blood pressure, visual exam, height, and weight)

• Ability to assist physicians with procedures and ensure exam rooms and instruments are sterile

• Familiar with centrifuging blood samples for testing

• Familiar with safe disposal of syringes and bodily fluids

• Competent in collecting specimens for testing (urine, throat, and blood samples,)

• Ability to perform a 12 lead EKG

• Competent in removing sutures.

• Documenting proper diagnosis in patient’s chart.

• Competent in directing patients prior to and after procedures. Administrative

• Clerical skills

• Computer literate

• Knowledgeable on using EPIC system.

• Detail-oriented

• Proficient in Microsoft Word, Power Point, and Excel

• Knowledgeable in updating patient records after exams and test results

• Ability to schedule and confirm all patient appointments daily

• Competent in scheduling appointments and updating patient information on Electronic Sim Chart

• Ability to ensure medical inventory is ordered and back stock is accounted for

• Familiar with HIPAA policies and procedures

• Ability to check patient’s insurance eligibility.

• Ability to obtain prior authorization letter.

• Ability to obtain referrals to and from other providers.

• Proficient in checking out and operating cashier. Customer Service

• Being able to communicate appropriately with the level of understanding of one’s audience.

• Good communication verbal and written skills

• Aware of non-verbal communication and posture when communicating with people.

• Greet all patients upon arrival and departure

• Ability to establish and enhance positive relationships with patients and team members

Proficient in processing patient payments (cash, credit, and gift card transaction on company POS

• Ability to answer multiple phone lines and transfer to appropriate departments to assist patients and providers

Education:

• Texas A&M University Kingsville

Medical Billing and Coding Certificate 2022

• Hawaii Medical College

Clinical Medical Assistant Diploma 2019-2021

• Nursing Assistant Certificate 2018

• Hotel & Restaurant Services Certificate 2012-2015 Experience:

Place of employment Title City, State Date

• STG International Medical Assistant Watertown, NY May 2022 to present

• Life Restore MD Phlebotomist/MA Honolulu, Hi August 2021- Oct 2021

• Hawaii Dermatology Medical Assistant Aiea, Hi Oct. 2020- Mar 2021-Externship

• Aloha Tours & Travel Travel Consultant Honolulu, HI Aug. 2015-Jul 2021 References:

• Mary Sherman Clinic Manager 315-***-****

• Alexandra Kagara Clinic Manager 808-***-****

• Myra Lazaro Former Manager 808-***-****

• Grace Ann De Sa Former Colleague 808-***-****

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