Customer Service High School
Resume:
Heather Valentine
Motivated Assistant
Shawnee, OK 74804
adylf7@r.postjobfree.com
Relocating back to Duncan Ok from Shawnee Ok. I enjoy daily challenges and strive to exceed goals.I have a passion for helping people and providing excellent care. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Opthalmic Technician
Robinson Eye Institute - Shawnee, OK
March 2019 to Present
Answer phones and scheduled appointments.
Triage all patients. Detailed notes about medical history, medications and current symptoms. Perform Oct, visual fields and IOL measurement testing. Assist with laser Capsulotomy and iridectomy.
Schedule all patients for cataract surgery, Pre op them and post op. Provide excellent care to all of my patients.
Lots of knowledge about eye diseases such as glaucoma and SMD. Familiar with most insurance codes and billing questions. Also a trained optician I can identify and troubleshoot problems with glasses: Office Manager
Regional Finance - Duncan, OK
November 2013 to November 2019
Recruited and Hired Staff.
Conducted weekly sale meetings.
Accountable for profit and loss.
Enforced policies and procedures.
Collections.
Underwriting and approving loans.
Education
Bachelor's in Finance B.B.A
Cameron University - Duncan, OK
August 2013 to May 2016
High school or equivalent in General Studies
Tuttle High School - Tuttle, OK
August 2008 to May 2011
Skills
• Excellent Written and verbal communication skills (8 years)
• Insurance Verification
• Triage
• Windows
• Ophthalmology Experience
• Office Management
• Customer service (10+ years)
• Analysis skills (5 years)
Certifications and Licenses
Certified Notary Public
Assessments
Sales skills — Proficient
January 2021
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Work motivation — Highly Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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