Neena Dumas

Columbus, Ohio 614-***-**** adyleu@r.postjobfree.com

OF QUALIFICATIONS

A friendly, energetic, and motivated professional with over eight years of experience in customer relations and medical billing and coding. Enjoys working with diverse populations and quickly adapts to new situations and direction. Consistently demonstrates the ability to multi-task and work well under pressure.

RECOGNITIONS

2015 Student Leader Legacy Award Nominee at Columbus State Community College

Community Service Award for 2015 Alternative Spring Break at Columbus State Community College

Certified in Deaf Studies

PROFESSIONAL EXPERIENCE

Belle

Medical Belle Technician

February 2023-Present

My Medical education and Advanced Nail Technician Certification provided by Belle allows extensive daily travel throughout my local region to perform in-home pedicures. Responsibilities:

● Independent role

● Perform in-home pedicures scheduled by Belle's customer service team

● Assisting in making the members relax and feel special

● Intake assessment which includes questions regarding medical history and taking notes due to observations of the feet for each appointment

● Clinical staff readily available for support and to provide further education during the appointment

●

Beauty Sales Associate

CosmoProf - Columbus, OH

July 2022- January 2023

Build relationships and inspire loyalty

● Cashering

● Put out merchandise onto shelves/restocking

● Answer phones

● Recommend additional and complimentary products

● Inform customers of current promotions and events

● Set up advertising displays and arrange merchandise to highlight sales and promotional events

● Ensure our customers are informed about and enrolled in our Loyalty program

● Complete transactions accurately and efficiently

● Maintain a professional store environment and communicate inventory issues

● Demonstrate our SBH Culture Values

American Electric Power

Underground Prevention Specialist, May 2017 - September 2021 Under close supervision, I reviewed One-Call tickets to accurately determine if underground facilities are located within the specific area as described on a dig site notification request and process dig request tickets using ticket management software.

● Received and responded to customer and company inquiries concerning locate requests and damage to third party facilities.

● Provided customer service by answering basic questions and referring more complex questions to others as appropriate.

● Recognized and interpreted symbology used in the mapping system and distinguished colors.

● Comprehended basic laws of the damage prevention industry.

● Maintained focus on continuous ticketing flow while sustaining quality and proportional quantity of work.

Art.com

Quality Assurance /Data Entry Specialist, Aug 2016 - May 2017 My responsibilities as a quality assurance specialist was to monitor products being shipped to customers

● Products that were not in tact, free of flaws or damaged were sent back to production to be corrected

● Once product passed inspection order numbers were entered into Oracle for shipping Columbus State Community College, Columbus, Ohio

Orientation Leader, April 2015-April 2016

Make valuable connections with peers, student leaders and campus staff.

● Provided students with a tour of the campus.

● Assist with creating a schedule and obtaining a school identification card.

● Ensured students and parents are aware of all the information given.

● Discussed with students about the opportunities to get involved in students clubs and organizations.

Columbus State Community College, Columbus, Ohio

Peer Advocate, May 2014-May 2015

Help students navigate the responsibilities of college.

● Helped student’s process applications with the Ohio Benefits Bank for government assistance and taxes.

● Assist with student retention by ensuring that students are aware of resources on/off campus.

● Maintained a relationship with students that foster trust and understanding. Macy’s, Columbus, Ohio

Sales Associate, 2013-2014

Ensured high levels of customer satisfaction through excellent sales service.

● Assess customers’ needs and provide assistance and information on products.

● Remained knowledgeable on products offered and discussed available options.

● Cross sell products.

● Build productive trust relationships with customers.

● “Go the extra mile” to drive sales.

General Medical Consultants, Columbus, Ohio

Medical Records Specialist/Medical Billing and Coding Specialist, 2008-2013 Reviewed patient medical records and assigned codes to diagnoses and procedures performed and acted as a liaison between the doctor’s office and payment parties.

● Created change sequences to bill insurance companies and/or patients.

● Sent patient statements and insurance claims

● Handled patient billing.

● Communicated with medical billing specialist to ensure treatment codes are accurate.

● Answered high volume calls regarding surgery clearances.

● Scheduled patient appointments.

● Responded to phone calls from medical and support personnel requesting medical records or patient identification to be read from the record.

● Determined records to be released by reviewing requestor information in accordance with

● HIPAA guidelines and obtaining pertinent patient data from various sources.

● When required, respond to walk-in customers requesting ROI information and log information provided by customer into database

● Responded and processed requests from physician offices on a priority basis and fax information to the physician office.

● Responsible for handling and recording cash payments for requests.

● Classified diagnoses and procedures to facilitate billing and reimbursement from Medicare Dumas continued

EDUCATION

● Columbus State Community College, Interpretation Education, January 2014-2016

● Everest Institute, Medical Billing and Coding Diploma 2007-2008 LANGUAGES

Intermediate in American Sign Language

VOLUNTEER EXPERIENCE/COMMUNITY INVOLVEMENT

Volunteer with Zero Waste for Earth Day! April 2015

Franklinton Gardens Volunteer Event March 2015

Ohio Benefits Bank Columbus City Tax Day February 2015

GGS Ministries Kids Halloween Volunteer Event October 2014

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