Megan Gough

Customer Service

Johnstown, Ohio ***31

adyl84@r.postjobfree.com

+1-614-***-****

• Strong Customer Service Skills

• Great at one contact resolution

• strong problem solving skills

• Outgoing, Upbeat, and positive attitude

• Works well in group settings and strong leadeand rship skills

• Reliable self starter

Authorized to work in the US for any employer

Work Experience

Tier 1 Customer Service Representative

Sedgwick - Columbus, OH

November 2021 to June 2023

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers

• Managed client records

• Resolved customer information and complaints

• Responded to claim inquiries

• Assisted Verizon employees with setting up leaves and disability claims

• Very strong customer service skills, great with one contact resolution, as well as de escalating claimants

Dental Assistant/ Hygiene Assistant

Daily Dental and Braces Bar - Grove City, OH

July 2018 to November 2019

• Greeted and seated patients promptly.

• Sterilization of instruments and patient rooms.

• X rays (including PA, bitewings, panos, IOP)

using XDR and myray systems.

• Experienced operating Open Dental.

• Assisted with charting and perio charting.

• Took preliminary and final impressions for crowns.

• Alginate impressions for whitening trays and retainers.

• Assisted chairside with fillings, simple and surgical extractions, root canals, and crown seats. • Made temporary crown, retainers, and whitening trays.

• Placed “v” ties and “o” rings on Fastbraces patients.

• Set-up trays for various procedures.

Dental Assistant (200 Hour Externship) Comfort Dental - Grove City, OH

May 2018 to June 2018

• Prepare rooms for patients

• Sterilize equipment

• Provide patients with educational information. • Tray set-up

• Assisted the dentist chairside

• Experience using Dentrix.

Customer Service Agent

Zulily - Columbus, OH

April 2016 to December 2016

• Assisted customers with orders and resolving issues • Responsible for tracking shipments

• Trained to deliver excellent customer service

Education

CERTIFICATE

Altierus Career College - Columbus, OH

June 2018

Skills

• Assisting

• Oral Surgery

• CPR

• Dental Assistant

• Dentrix

• Receptionist

• sterilization

• Word

• Medical imaging

• Eaglesoft

• HIPAA

• X-Ray

• Dental assisting

• Communication skills

• Customer service

• Sales

• English

Certifications and Licenses

Radiology

May 2018 to December 2018

CPR/AED

January 2018 to January 2020

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