Customer Service Representative (WFH)

EXPERIENCE

STARTEK

United States (WFH)

November 2022 – December 2022

Managed customer calls efficiently in a fast-paced call center environment.

Handled customer inquiries, payments, and service requests.

Met personal, team, and company goals in a customer service environment.

Documented, researched, and resolved customer service issues.

Followed up with customers to offer additional support and check resolution satisfaction.

Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.

Forwarded calls to appropriate contact based on customer needs.

Improved job knowledge with continuous training and expert use of available knowledge bases.

Documented transactions daily in the CRM system and completed end-of-day processing requirements.

Instilled calm in customers, managing escalations and transfers with utmost professionalism.

FOOD SERVICE SPECIALIST & SALES ASSOCIATE

Speedway LLC in Dandridge, TN

November 2017 – April 2022

Worked with minimal supervision and took initiative in problem-solving.

Entered and received orders through a computerized ordering system.

Observed quality and safety standards for safe food-handling practices.

Used POS cash register to accurately collect payments.

Stored food in designated areas following wrapping, dating, and rotation procedures.

Helped customers navigate the store, complete sales, and process returns.

Resolved customer concerns using strong communication and conflict management skills.

Assisted customers with sales and service needs.

Informed customers of promotions and special offers to increase sales.

Managed multiple tasks simultaneously while meeting deadlines.

Handled stressful situations professionally and multitasked with ease.

BREAKFAST HOST & LAUNDRY ATTENDANT

Holiday Inn Express & Suites in Kodak, TN

May 2014 – November 2017

Minimized risk of food-borne illnesses by keeping perishable items at the correct temperatures.

Avoided service delays by maintaining adequate supplies of clean dishes, serving utensils, and condiments.

Prepared breakfast areas based on current hotel occupancy and expected needs.

The disassembled bar at the end of each breakfast, storing unused items, disposing of trash, and cleaning items.

Anticipated and met diverse guest needs, producing needed items quickly and maintaining a steady flow.

Served guests by anticipating and handling replacement linens and pressing them.

Removed stains from items using techniques appropriate for different materials.

Folded sheets, pillowcases, and bathroom linens by hand.

Restocked and organized clean linens to support housekeepers.

WAREHOUSE ASSOCIATE

U S Marine in Dandridge, TN

April 2008 – May 2014

Helped fellow warehouse workers manage incoming and outgoing products.

Supported accurate inventory management by controlling the use and conducting regular cycle counts.

Met promised delivery times using excellent sorting skills and strong attention to detail.

Lifted weights of up to 50 lbs while minimizing the risk of personal injury.

Achieved organizational targets by consistently placing items in the correct locations and resolving discrepancies.

Prepared orders quickly, pulling and packing products for quick shipment.

Worked for extended periods of time in uncomfortable conditions.

Received, staged, and stored incoming merchandise.

Processed new stock by inputting information into the system and adding labels.

Inspected quality, quantity, and availability of goods against records.

Received and printed orders using the warehouse operating system.

Verified incoming shipments against documentation and quality standards.

EDUCATION

IOWA WESTERN COMMUNITY COLLEGE IN COUNCIL BLUFFS, IOWA

Associates degree in graphic arts and lithography

May 1990 – May 1992

HIGHSCHOOL DIPLOMA

Lewis Central High School

IONA HAWKINS

HOMEMAKER

SUMMARY

I have worked in the customer service & hospitality industry for more than 10 years. I am a dedicated employee, an active listener, a great communicator, problem solver, and I am compassionate when it comes to helping others. I currently have knowledge in Microsoft Teams, Microsoft Word, the Citrix workspace, and CRM systems. I am always interested in learning new skills to better my knowledge.

SKILLS & ABILITIES

Customer Service

Time Management

Conflict management

Live Chat

Data Entry

Detail Oriented

CONTACT INFORMATION

Dandridge TN 37725

Cell #: 865-***-****

Email: adyktc@r.postjobfree.com

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