Customer Service Representative
Resume:
Amanda Snapp adyksc@r.postjobfree.com
Dear Sir or Madam:
I am responding to your Job Offer for an open position with your company.
As you will see from the enclosed resume, I have the necessary experience that will consider me to qualify for the position. I have experience in Clerical, Front Desk, Teaching, Telemarketing, Sales, Appointment Setting, Drafting, Business Ownership, Marketing. Im also an Experienced in Customer Service with 5C Security Clearance.
My resume does not reveal my professional demeanor and appearance. In a business environment, these qualities are of the upmost importance in dealing with clients, as well as, co-workers. In me, you will discover a reliable, detail-oriented, and extremely hard-working individual.
I may be reached @ 404- 453-2376, if you have any further questions.
Thank You,
Amanda Snapp
Amanda Snapp
adyksc@r.postjobfree.com
Georgia/Tennessee/Texas
Objective: To be able to utilize my skills and knowledge into what I enjoy doing. As well as developing a strong and long-term professional career for myself. I am one who will serve as a model to encourage others to demonstrate the same high standard of professionalism.
Software Capabilities: Microsoft Office, Teams, Word, Excel, PowerPoint, Access, Outlook, Publisher, Works, Citrix, Gateway, Redcap, Genesis Dialer, Processor, Adobe Photoshop, Adobe Illustrator, Auto CADD, SALESforce, AIMS, PAS, ICMS, DocuFlow, Secure Touch, Zendesk, HelpDesk
Qualifications/Certifications: 5C Security Clearance, WFH Experience Artist, Receptionist, Secretary, Filing, Data Entry, Teacher, Customer Service, Type 35 to 45 wpm, Contact Tracing, Test Scheduling/Results, HIPAA Training, Taleo, Coursera, John Hopkins University, Customer Service Rep (Inbound & Outbound) Independent Contracting, Appointment Setting, Clerical, Network Marketing, Telemarketing (Inbound Calls), Call Center, Drafting, Business Ownership, Travel Booking, Work from Home, Cyber Security & Privacy Awareness
Education:
Class Of 2003 Cherokee High School Diploma Rogersville, TN
Apr.08-May 2011 Atlanta Tech College Drafting/Architectural Engineering Atlanta, Ga
REFERENCES:
Virginia Blevins Mother 615-***-****
David Anderson Old Employer 678-***-****
Ashlee Thomas Friend 901-***-****
Professional Experience:
2023 McKesson Dallas, TX
CSR for AbbVie Under RemX
Fully REMOTE: Processed Dr. Referrals for Gynecologist, Urologist, & Pediatrician's patients Prescriptions to be filled.
Support incoming calls from customers who have questions about their health, wellness, and prescription plan/coverage.
Provide information about their insurance coverage & benefit plans if required. Assist with applying for copay assistance.
Navigate through multiple computer applications utilizing laptop & dual monitors. Familiar with DocuFlow (Referrals) and processing them through ICMS
[Oct. 2022.- April 2023] U.S Department of Education Goodlettsville, TN
CSR w/ACSI for Federal Student Aid
• Customer Service Representative working REMOTE on behalf of ACSI with U.S Dept. OF Education assisting students with applying for Federal Student Aid.
• Answered inbound calls for students needing assistance with their FAFSA form, Account Recovery, Account settings, Account set for FSA ID’s, and Grants.
•Trained and certified in HIPAA, Cyber Security, Salesforce, Aims, etc.
[Jan 2022- March 2022] Rhode Island Dept. of Health Indianapolis, IN
TSR Agent w/ ABSI
• Test Scheduling and Results Agent working on behalf of ABSI with RIDOH in stopping the spread of COVID-19
• Answered inbound calls from RIDOH residents who needed to schedule Covid-19 tests
Answered inbound calls for RIDOH residents calling to receive their Covid-19 Test Results
•Trained and certified in HIPAA
[ Aug.. 2021 – Oct. 2021] TN Dept. Of Health Nashville, TN
Contact Tracer w/ABSI
Remote: CSR Agent working on behalf of ABSI with the TN Dept. of Health in stopping the spread of COVID-19
Outbound calls to cases who tested positive for COVID-19
Tracing cases for close contacts, their covid-19 symptoms, and all destinations they have attended
Update TN Dept. of Health of all information retrieved from the case, regards to their health issue
Trained and certified in HIPAA, Citrix Gateway
[2018 - 2021] InfamousInk Atlanta, GA
Artist
First Lady in 3 Tattoo Shops throughout Atlanta from 2008-2017
Utilize Disposable Tubes and Needles to Create Artwork on People’s Body.
Assisted in managing the shop from open to close.
[Mar. 2017 – Sept.2017] MetroPCS Atlanta, GA
Authorized Dealer
Authorized to connect and disconnect Metro PCS customer’s service. Authorized to activate service into new and used phones,
Authorized to verify information in the system using Q Pay, as well as handling cash for the purchase of Metro PCS phones and other accessories.
Authorized to conduct ESN changes and importing numbers from Metro PCS phones into other brand phones and authorized to connect with Customer Service, port/transport service
[Jan. 2016 – Dec. 2016] Total Life Changes Atlanta, GA
Network Marketing Rep/ Ind. Business Owner
Marketed and Sold Online Health and Weight Lose Products
Responsible for Recruiting and building a team of IBO's and representatives.
[ March 2015 – Dec. 2015] Paycation Travel Agency Atlanta, Ga
Network Marketing Rep/ Travel Agent
Certified to Book Travel for Individuals and start my own Agency as an IBO.
Built a Clientele and Marketed Travel online.
Responsible for Recruiting and building a team of IBO's and representatives.
Took Training to book cruises, vacations, flights, etc.
Built a large following through social media for business growth.
CLIA and IATA Certified
[July 2014 – Dec. 2014] A&A Mitigation & Restoration Atlanta, GA
Owner in Training
Responsible for Re-structuring & Building my Contractors Business.
Purchased slots on the Radio to Market Mitigation Business across a few States and Counties.
Responsible for dealing with Insurance Agents to process Insurance Claims Filed for Clients.
Treated Water, Mold, Mildew and Storm Damage in People’s Homes and Business.
Responsible for Payments due to Partners, Workers.
Inventory of Supplies, Typing and printing Company Contracts
Contact this candidate