SCOTT FRASIER

**** ** *** *** ● Frankfort, KY ***01 ● 502-***-**** ● adykk1@r.postjobfree.com

www.linkedin.com/in/scottwfrasier

MANAGED SERVICES SPECIALIST

Driving profits through exceptional leadership of technical teams High-energy operations manager with a record of achievement in driving profits through successful leadership of technical teams and all aspects of operations. Recognized for exceptional results in supporting sales by building and presenting solutions that meet client business needs. Areas of expertise include:

– Operations – Sales Support – Technical Standards

– Training – P&L – Cloud-Based Solutions

– Unified Communications Solutions – Project Management – Contact Center Solutions

– Leadership – Problem Solving – Customer Service

CAREER HIGHLIGHTS

Consistently achieved 30% profit as Director of Operations responsible for profit and loss, expenses, overhead, accounts receivable/accounts payable, warehouse inventory, and sales.

Earned customer loyalty from clients such as Humana by developing application-based solutions that saved on costs whi- le increasing satisfaction.

Increased profits by successfully leading negotiations with vendors, customers, and service providers. PROFESSIONAL EXPERIENCE

AVAYA 2015-PRESENT CLOUD SALES SUPPORT SPECIALIST

CSSS supports the sales efforts of the Cloud Sales Specialists with the development of Cloud solutions. This includes the iden- tification, qualification, and development of Cloud or managed services solutions, which consist of pricing, contractual frame- work, technical and financial expertise and assessment, financial modeling. pricing, SOW development, and proposal devel- opment: The CSSS engages in senior level Customer meetings to discuss client’s business issues and explores how Avaya’s Cloud Services offerings can help address and resolve these issues; works with internal teams and 3rd parties to gather custom costs, agreements to perform C scope, and gain approvals of stakeholder organizations; evaluates product architecture for fit with the client need and provides technical guidance; reviews solutions internally and with sales; discusses capability and of- fers to clients or sales; writes and edits custom Statement of Work documents; reviews and edits custom financial pro formas; provides inputs and recommendations of best practice for structuring and solutioning large complex cloud deals to improve financial KPI’s and deal cycle time

NORTEL/AVAYA 2005-2014 Presales Engineer 3

Spearheaded solutions generating $15 million in annual revenues. Developed and presented solutions for government, educa- tion, and medical clients with such partners as AT&T, Black Box, Cincinnati Bell, and Verizon. Trained partners and sales team on product and supported in completing sales. Collaborated with partners as subject matter expert in designing unified commu- nications, contact center, and cloud-based solutions to achieve business goals for clients. Managed services delivery and worked with cross-functional teams to meet client expectations. Highlights

Drove customer satisfaction and loyalty by increasing productivity for clients, revising processes and workflows via time-saving applications.

Continued…

SCOTT FRASIER

Page 2 ● 502-***-**** ● adykk1@r.postjobfree.com

Professional Experience, Continued

Introduced application-based intelligent call routing to Humana, saving a million dollars annually for the client.

Strengthened customer retention following acquisition by providing smooth paths to migrate to Avaya. ALLTEL/WINDSTREAM 2003-2005 Senior Engineer

Supported five sales representatives covering territory and GEM accounts. Developed and presented business client solutions utilizing Nortel and third-party equipment, including application engineering and design. Contributed to the implementation of complex applications. Managed service delivery and escalations. Highlights

Won a multi-year contract by providing technical content and designs for Kentucky Educational Technology System

(KETS) RFP.

WORLDCOM, INTERMEDIA, SHARED TECHNOLOGIES FAIRCHILD 1998-2002 Director of Operations

Led five managers and 40 total reports with responsibility for profit and loss, expenses, overhead, accounts receivable/accounts payable, warehouse inventory, and sales. Collaborated with sales on application development, pricing, and contract manage- ment. Led negotiations with vendors, customers, and service providers to generate profitable margins. Highlights

Consistently achieved 30% profit for the $10 million business segment through effective management. ADDITIONAL EXPERIENCE

WORLDCOM, INTERMEDIA, SHARED TECHNOLOGIES FAIRCHILD Operations Manager: Led 25+ technical staff in the Atlanta and Birmingham locations. Managed shared tenant services, sys- tems installations, maintenance, trunking evaluations, equipment delivery, and customer satisfaction. Developed pricing for voice and data cable installations along with major “move, add, or change” activity and system upgrades. Conducted job sur- veys and provided sales support. Promoted to Director of Operations for strengths in leadership. WORLDCOM, INTERMEDIA, SHARED TECHNOLOGIES FAIRCHILD Estimator (Sales Engineer): Provided proposals to the sales team, including labor hours, maintenance/warranties, and telecommunications equipment for a complete communications solution for customer-specific design and scenario. Negotiated manufacturing discounts and vendor pricing based on project scope. CERTIFICATIONS

Avaya Strategy FY15, Selling Avaya Wireless LAN 9100, Designing Avaya Wireless LAN 9100, Avaya Professional Design Specialist (APDS) Contact Center Curriculum Assessment, APDS Avaya Networking Online Test, APDS Unified Communica- tions Online Test, Avaya Strategy FY14, Microsoft Lync Competitive Sales Training SE Assessment, Designing Avaya Scopia Video Solutions Assessment, Scopia Sales Workshop Assessment, System Manager General Overview, APDS—Avaya Data Solution Assessment, APSS—Avaya Data Solutions Assessment, Wireless Networking Solutions, Ethernet Switching Solu- tions, Selling Avaya Data Solutions, Selling Modular Messaging, Session Manager General Overview—Part 2 TECHNICAL KNOWLEDGE

VMware, Hyper-V, Linux, Scopia Video Conferencing, Call Recording, Avaya, Microsoft Office (Excel, Word, PowerPoint, Visio), WLAN, Quality of Service (QoS), Nortel Hardware, Avaya Hardware, Avaya Switching Layer 2, Routing Layer 3, Mi- crosoft Lync

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