Customer Service Maintenance Technician
Resume:
Gilberto Serna
Anderson, CA *6007
Summary
My ideal position would be a career where I can utilize my work experience and supervisor skills. I am very hard working, always giving 110% in everything I do. I can adapt and overcome any task given to me in a professional manner.
Highlights
• Customer Service Skills * Strong Communication Skills
• Flexible Schedule * Hard Worker
• Personnel training and development * Attention to Detail
• Excellent multi-tasker * Computer Skills
• Employee Scheduling
Experience
USMC – United States Marine Corp
June 1979 – January 1986
3rd Battalion 5th Marines
• Squad Leader, Platoon Sergeant
• Marksmanship Training, Tactical Training, Work Details Infantry Training School
• Receiving and training Troops, Service and Medical Record keeping Western Exterminators
June 1986 – March 1993
Service Technician
• Managed a Route to include: Inspect commercial and residential buildings and the surrounding property to identify the type and source of infestation, determine how much damage has been done and secure access to the infested locations
• Measure the dimensions of the infested area to calculate the requirements for pest control treatment, and provide the client with an estimated cost for service.
• Develop treatment plans and prevention methods to remove infestation problems for clients and reduce the risk of re-infestation
• Provide clients with safety warnings and other directions regarding the treatment process.
• Treat indoor, outdoor residential commercial buildings and surrounding vegetation with proper solutions on affected areas.
• Supervised and assist co-workers during the treatment process to remove or eliminate insects, rodents, or vegetation.
• Insure customer premises are free and secure of equipment and chemicals before leaving the job site.
Comcast
April 1993-April 2000
Trouble Shooting/Maintenance Technician
• Responsible for building, managing, operating, and continuously improving Systems, Storage, Database and/or Tools Infrastructure that support Comcast's customer facing applications. 7/24 Environment
• Focuses on architecting, building, infrastructure mapping, deploying and services systems.
• Resolves break/fix scenarios, engaging broader teams as necessary and partners/leads vendors and regions to achieve continuous improvement.
• Contributes to command-and-control related activities focused on restoration of complex outages, communication across Comcast and rapid restoration.
• Works with and directly leads external vendors, third parties and associated agencies, when necessary, to address issues across the infrastructure. AT&T
April 2000 to Present
Lineman
• Installing transmission and distribution lines utilizing power poles to individual buildings or homes.
• Reading and interpreting prints and engineering diagrams for aerial and underground structures.
• Pole climbing to repair or maintain aerial infrastructure.
• Performing inspections and mark USA power and Telco Structure.
• Clearing away tree branches or other hazards materials near power and Telco leads.
• Attending callouts and performing emergency repairs for power and Telco structure.
• Reporting progress, complications, concerns, and delays to the immediate supervisor.
• Always adhering to safety standards, as well as complying with City and County regulations. Equipment/Certifications
Equipment/Certifications
• Commercial Class A * Trex Digger Derrick
• Altec Line Bucket Truck * Underground Winch Truck
• Forklift Operator * Various Power tools
• ATV Certified * Engineering Certificate
I have numerous other equipment and certifications available upon request
Contact this candidate