Human Resources Customer Service

Jaubanita Hill

Dallas, TX *****

945-***-**** adyjl1@r.postjobfree.com

Professional Summary

Bachelor’s Degree in Human Resources Administration. Good working knowledge of HR practices and labor legislation. Skilled in Applicant Tracking Systems and accounting software. Almost 6 years of experience in onboarding management, developing and administering human resources plans and procedures, and payroll. Experience also includes working on a nuclear construction site. Additional skills include QuickBooks, training and development, and talent management.

Applicable Skills & Certifications

Accountability

Data Entry

Teamwork

Conflict Resolution

Recruitment

Managerial

General Accounting

Multi-tasking

Organizational

Talent Management

Communication

Creating Reports

Microsoft Office Suite

Processing Payroll

Attention to Details

Inventory Management

Data Management

Contract Management

Pre-Employment Screening

Training & Development

Administrative Proficiency

WorkDay

Academics Accomplishments

Schools/Affiliations

Degree/Certification/Training

Graduation Date

North Central University

Master's Degree in Human Resources Management

Pursuing

Mercer University

Bachelor of Applied Science in Human Resources Administration

05/2015

Kaplan University

Associates of Art in Paralegal Studies

05/2010

Professional Experience

Employment Screening Coordinator 08/2022- 06/2023

Southwest Airlines via Hiregenics

Order and ensure the appropriate background checks are conducted for employees in various job classes by reviewing job qualifications and requirements in order to ensure the necessary documents is acquired. Access background and/or fingerprint results and candidate applications by identifying discrepancies, inconsistencies and areas potentially requiring additional investigation. Serve as a point of contact with candidates and Employees throughout the background and/or fingerprinting lifecycle by ensuring regular communication, providing progress updates, offering guidance, and responding to questions. Adjudicate background check results according to Southwest Airlines matrix. Prepare and audit status reports by inputting decisions statuses on all background and/or fingerprint results including, but not limited to drug tests, criminal results, motor vehicle records, and employment history in order to monitor Candidate progress. Distribute Pre Adverse notices. Track and review Criminal History Record Checks (CHRC) for permanent and temporary Employees by reviewing for hits. Track and input Candidate results in a live spreadsheet. Also, input results in WorkDay with drug test, fingerprint, and background results.

HR Onboarding Coordinator 08/2021 – 7/2022 Driveline Retail via Dicker Staffing Coppell, TX

Collaborates with HR staff to organize, streamline and manage the onboarding process for new hires throughout the US. Processes and reviews background inquiries, prepares offer letters, creates files, provides New Hire Packets via DocuSign and adds new employees to applicable systems such as payroll. Processes onboarding documents, including verifying I-9 credentials. Addresses concerns and answers questions regarding the onboarding process telephonically and via e-mail; confirming start dates and additional information with members of the leadership team (managers, executives, etc.). Works closely with employees to ensure a successful transition into the company, including confirming assignment details and travel arrangements to alleviate concerns. In addition to HR software, utilizes Microsoft Office and Google Spreadsheets to track candidates’ status (onboarding, terminations and rescinds), as well as to complete additional responsibilities. Collaborates with managers to approve and confirm the salary and benefits of rehired employees. Additional tasks include purging files and updating processes, policies, procedures and employee handbooks as required.

Clinical Administrative Coordinator 12/2020 - 06/2021 Plant Vogtle via Comprehensive Occupational Resources (CORE), LLC Waynesboro, GA

Effectively facilitates human resources processes and administrative skills to provide occupational healthcare services. Delivers excellent customer service to interact with site employees and to provide tactical and strategic support to the human resources department. Refers employees to testing within the medical facility. Provides data management of COVID documents, including creating and maintaining files for COVID patients (site employees) and processing results documentation. Accurately enters data, verifies reports, makes copies and collects documentation. Effectively communicates and disseminates information through verbal, email and written communications; applying sensitivity to confidential matters, i.e., test results and PHI. Discusses leave with employees so they are aware of when they need to return to work. Further determines if an employee has communicated with the employer when he/she doesn’t return to work as scheduled; providing assistance with termination if required. Utilizes data to create accurate reporting. Maintains professionalism when addressing challenging situations. Collaborates with the Labor Relations department to ensure employees are compensated accurately for time off. Utilizes UKG and demonstrates proficient use of office technology and equipment. Successfully completes applicable training and assists staff with training needs.

Mortgage Consultant 07/2020 - 12/2020 CCO, LLC Augusta, GA

Successfully demonstrated consulting and administrative skills to provide comprehensive housing counseling and education services that supported the retention of homeownership opportunities. Provided one-on-one counseling to clients at risk of foreclosure to preserve their homeownership, including assessing the client’s mortgage and payment status. Worked with clients to document and analyze their financial strength and develop loss mitigation options, applying understanding of regulatory and compliance requirements. Created a written action plan for foreclosure avoidance, i.e. refinancing, loan modification, forbearance or deferring past due balances. Communicated with the servicer and submitted a loss mitigation package to the servicer on behalf of the client when applicable. Provided client and servicer follow up and documented the outcome.

Office Manager, HR Generalist 10/2018 - 07/2019

Allstate Insurance-AAB Insurance Group Frisco, TX Applied knowledge of the insurance industry to secure talented insurance professionals. Worked in several areas of human resources (talent management, performance management, learning & development, compensation, HRIS, etc.). Developed requisitions and posted job vacancies, seeking candidates who could provide solutions and expertise to position the agency for growth, execute strategy and improve business agility. Utilized BambooHR to effectively develop a candidate pipeline; effectively building a talented bench and strength in client group through hiring and on-boarding talent and execution of talent reviews. Screened candidates, conducted hiring/exit interviews and managed the onboarding process for qualified professionals. Assisted with training, administered payroll and processed time off requests. Proactively gathered market intelligence and executed employment branding strategies. Maintained accurate records in the recruitment management system. Improved the functional and operational workflow of the administrative staff. Planned, implemented and evaluated quarterly events and outings for team building. Managed office supplies and break room items. Recorded notes and action items during staff meetings and created and maintained records and reports.

Personal Lines Underwriter 08/2018 - 10/2018 Windhaven Insurance Dallas, TX

Proficiently audited insurance policies to identify deficiencies and proper risk classification. Initiated communication with agents regarding missing information, eligibility and rating concerns. Provided viable solutions to inquiries. Evaluated underwriting considerations, processed data entry and policy changes and executed follow up actions as needed. Emailed correspondence to agents regarding customer policies and new regulations. Audited refund checks and distributed them to customers.

Office Manager, Co-Agent, HR Generalist 09/2013 - 07/2018 American Family Insurance-The Mitchell Gholston Agency Ellenwood, GA

Partnered with the agency to set and implement strategic business goals. Supported the agency’s overall management, sales and growth. Worked in several areas of human resources (talent management, performance management, learning & development, compensation, HRIS, etc.). Established initiatives to drive performance management and talent development. Utilized Oracle Taleo to effectively develop a candidate pipeline; effectively building a talented bench and strength in client group through hiring and on-boarding talent, and execution of talent reviews. Screened candidates, conducted hiring/exit interviews and managed the on-boarding process for qualified professionals. Proactively gathered market intelligence, created marketing plans to promote sales and executed marketing strategies. Improved the functional and operational workflow of the administrative staff. Facilitated communication between policy holders and team members including community events and establishing and maintaining strategic business partnerships. Provided day-today performance management guidance to team (coaching, counseling, performance reviews, career development and disciplinary actions). Supported agents in activity management, sales production and service. Increased sales production by working internet leads, following up with referrals and evaluating current insured policies for personal and commercial line coverage.

Licensed Customer Service Representative 03/2013 - 09/2013 American Family Insurance-The Garry Stewart Agency Stockbridge, GA

Applied effective customer service skills to answer questions and discuss product offerings with customers to help meet their unique needs. Coordinated prospecting through direct mail, internet leads and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications and submitting changes on existing policies. Utilized leads to increase sales. Maintained office operations, including posting payments, addressing customer needs and re-instating policies.

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