Customer Service Help Desk
Resume:
Kelvin Rivers
Roanoke Rapids, NC
adyje7@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
AAA Carolinas - Roanoke Rapids, NC
September 2014 to May 2021
Worked to solve issues or problems with service requests for customers needing roadside assistance or inquiries on their membership or any relevant information in regard to their membership Problem solving for tow truck companies in the network regarding service calls or system issues Helped coworkers in problem solving and coming up with solutions for customer assistance Won the "Hero Award" for a service call that made various news stations in NC and even Florida where the customers reside.
Cashier
Dunkin' Donuts - Halifax, NC
July 2011 to April 2014
Maintaining registers and make transactions with customers exchanging currency and upscaling products
Setting up menus and display for monthly promotions for new or seasonal products Worked loading and unloading the freezer and kitchen off of the cash register Education
High school diploma
Northwest Halifax High - Littleton, NC
August 2004 to June 2008
Skills
• Computer Networking
• Help Desk
• Kitchen Experience
• Load & Unload
• Troubleshooting
• Network Support
Awards
Hero Award (AAA Carolinas)
April 2021
Awarded for going above and beyond resources and helping dispatch a driver to help rescue a Florida couple that was stranded in winter conditions in Western, NC in the mountains.
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