Customer Service Medical Records

Kimberly Smith

** ***** ****** ****** = Greensboro, AL 36744 = 205-***-**** =

adyif6@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership skills. Facilitate

efficient workflows and communicate effectively with co-workers, patients,

and staff. Backed by solid work history, reputation as a team player, and

passion for helping others.

= Well-organized, manage time and priorities in multi-task environments.

= Effective problem solver, able to assess situation and identify solutions.

= Promote teamwork through demonstrated behaviors, leadership, and

effective communication.

= Microsoft Office Applications: MS Excel MS Word MS PowerPoint

MS Outlook Typing Speed: 33 WPM.

KEY QUALIFICATIONS

Human Resource Management * Organizational Improvements *

Interpersonal Professional Communications

Business Operations * Practice Structure, Leadership & Management *

Medical Administrative Procedures

Healthcare Ethics * HIPAA Compliance = Accounting * Payroll *

Appointment Scheduling = Medical Terminology

Insurance Verification CMS 1500 = Processing Co-Payments = UB-04 =

Medical Records Management

Insurance Billing Procedures * Insurance Claim Cycle = Health Records

Management

Electronic Health Records (EHR) * Electronic Medical Records (EMR)

EDUCATION

Ultimate Medical Academy Associate of Science Degree — Healthcare

Management, 2022

PROFESSIONAL EXPERIENCE

Hero Housing — Greensboro,

AL 01/2012 — Present

Housekeeper

= Answer inbound phone calls, schedule appointments, and train new hires.

= Accept payments and maintain inventory levels.

= Responsible for the general cleaning and upkeep of client residences.

= Team-oriented and dedicated to ensuring highest standards are met.

Subway — Greensboro, AL

06/2016 — 03/2017

Crew Member / Cashier / Customer Service

=Completed opening and closing duties, answered inbound phone calls, and

trained new hires.

= Performed a multitude of tasks including food production and serving

customers at the cash register.

= Operated cash register, accepted payments, and made accurate change.

=Ensured accuracy of cash drawer and kept work area clean and organized.

= Worked in a team environment and communicated effectively with

managers and co-workers.

Volunteer experience includes 2+ years at Hale County Hopsital in

Greensboro, AL

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