Customer Service Technical Recruiter

JEAN C. VERTHEIN

Thackerville, OK *****

cell: 469-***-****

adyi6v@r.postjobfree.com

https://www.linkedin.com/in/jeanvertheinmiller/

Career Summary

Staffing professional who possesses 20+ years of industry experience including Sales, Recruiting, Operations, and Human Resources in the following specialties: IT/Tech, Engineering, Telecom, Healthcare, Accounting/Finance, Sales, Administrative and Light Industrial staffing.

Awards/Accomplishments

●Nominated 8 times for the Corporate Services Award for Excellence while working at MATRIX for performing my job duties above and beyond. Was awarded this accomplishment for 2nd quarter 2009.

●Top recruiting performer 2 years in a row while working for Datum Software.

Personal Work History

Sr. Technical Recruiter - TTS 11/2021 – 07/2023

Korn Ferry (permanent position)(RIF) Virtual/Remote

Work remotely from home as a Sr Technical Recruiter/Talent Acquisition consultant for a large, global US-based recruitment/HR solutions company that handles corporate recruiting solutions for their clients

Create and execute multi-channel sourcing strategy to source candidates meeting client profile and/or building talent pool for current and future requirements for large Fortune 500 corporations in various industries (manufacturing, Life Science, Biotech, data storage, etc.)

Client Relationship Management - Conduct interactions with clients in a timely, professional, and responsive manner

Identify & communicate continuous improvement opportunities and strategies

Conduct role briefing with client and set expectations for talent acquisition/recruitment process

Process Management & Sourcing

Follow agreed upon client recruitment process for recruitment delivery

Use competency interviewing to identify and differentiate candidate in presentation and short-list process

Candidate Relationship Management

Effectively communicate position opportunity and client value proposition

Partner with client management in a consultative capacity regarding sourcing & recruitment processes, job description optimization, and current economic candidate pool across North America within their organization

Became team expert and trained more junior recruitment team on internal web-based Candidate Tracking System (Talent Rover) as well as other Korn Ferry processes

Learned multiple client Applicant Tracking Systems (ATSs) in a short turnaround time such as: Greenhouse, SuccessFactors, iCIMS, Taleo, and Workday

Manage client job requisition load of approximately 5-10 depending on client-based needs and project parameters

Sr. Technical Recruiter 06/2021 – 11/2021

e-Primary LLC (permanent position) Virtual/Remote

Work remotely from home as a Sr Technical Recruiter for a small Philadelphia based staffing company.

Recruit IT/technical candidates for permanent, contract or contract to hire positions for large clients across the US in multiple markets from coast-to-coast in various industries including Healthcare, Pharma/Bioscience, Finance/Banking, etc.

Facilitate recruiting process, screen candidates, negotiate compensation.

Prepare candidates for interviews, extend offers, and close candidates on offers.

Maintain an average of 2-5 candidate placements monthly.

Utilize Bullhorn candidate tracking system daily to track candidates throughout the submittal, interview, and placement process.

Submit candidates and manage on-boarding and work order processes within various VMS systems including Fieldglass.

Source & recruit candidates utilizing various tools: LinkedIn Recruiter, job postings, Google, ZipRecruiter, Indeed, referrals, networking, Monster, CareerBuilder, and Dice

Maintain weekly, sometimes monthly contact with current contractors to handle any issues, ask for referrals, or determine if their client team needs more members.

(Contract/Short-Term Project Based Work) 09/2019 – 05/2021

Staffing Specialist

Vizient, Inc. Virtual/Remote

●Brought in on a short-term contract to a large Healthcare Managed Service Provider (MSP) to create a new MSP program for the largest Healthcare system in the State of Oklahoma, Integris Health.

●Managed over 250 open Allied (Lab, Radiology, X-ray, Mammography, Ultrasound, CT, MRI techs, etc.) and Clinical (CNAs, LPNs, and all types of RNs) contract job requests from creating the job, monitoring, submitting candidates, scheduling interviews, pushing through job offers and confirming start/end dates.

●Managed over 40 small to large Vendors/Staffing Agencies regarding resume submittal coverage for all Allied Health and Clinical/Nursing positions within Integris and the State of Oklahoma. This includes an average of over 40+ resume submittals per day (review, decline, forward to Integris Manager and HR, etc.) for local and traveling healthcare professionals.

●Answer all customer service-related questions regarding the largest MSP program/member client within Vizient Inc - Integris Health (totaling over $40 million in revenue including contract extensions and new 6–26-week contract assignments).

●Ran hourly, daily, weekly, monthly reports regarding time to fill job rations and other client member-based requests.

●Scheduled interviews for all Allied and Clinical candidate submittals daily.

●Extend offers, confirm start/end dates of contracts, start onboarding process, and confirm bill rates.

●Send first day instructions for large bulk contract starts (an average of 25+ per week)

●Heavily utilized Vizient's own Optimizer candidate/job tracking system as well as Office 365 including Microsoft Teams to complete daily job duties.

Healthcare Recruiter/Staffing Specialist

Direct Care Staffing Denton, TX/Remote

●Worked for a small minority owned start-up business who provided RNs, LPNs/LVNs, and CNAs to Home Health/Hospice clients, Skilled Nursing Facilities, and Rehabilitation Centers throughout Texas.

●My region was to cover the North Texas/Texoma area around the Red River.

●Proceeded to source and recruit healthcare workers from my first day on the job including earning a $1200 bonus for helping this small company reach 4000 billable hours.

●Utilized RingCentral application to take and make incoming and outgoing phone calls through a laptop.

●Utilized other candidate and client databases to track all sourcing, recruiting, and customer service-based activity and notes throughout the placement process.

●During my short time there, renewed 4 week or started new 4-week contracts for over 100 new LPNs/LVNS and CNAs including increasing the profit margin by at least 10-15% per placement.

●Performed on-call duties on a rotational basis to care for clock in/clock out and client issues after normal business hours were over and during the weekends for over 300 healthcare employees and 50 facilities.

Nurse Recruiter

Mercy Hospital Ardmore, OK/Remote

●Initially worked on-site but then became 100% remote from home due to COVID.

●Utilized Mercy Careers and Indeed.com to recruit CNAs, New Grad Nurses, and experienced LPNs and RNs including Charge RNs for various hospital units including Oncology, Ortho/Neuro, Med/Surg, ICU, ER, Rehabilitation, Home Health, and Acute Psych for 10 hospitals throughout Mercy’s System in the state of Oklahoma. Also recruited Allied Health positions including Physical Therapists, Lab Technicians, Radiology Techs, and Patient Care Techs as well as many other positions within a hospital/clinic/healthcare setting.

●Screened prospective healthcare employees to be sure they were part of a culture fit for the hospital as well as screen them for other HR related questions.

●Submit qualified candidates and scheduled interviews for various unit/dept managers throughout the OK Mercy Health System.

●Extend offers of employment, negotiate pay rates, bonuses, and other incentives as well as process all onboarding for new hires and departmental transfers and verify all professional licensures and certifications.

●Run ad-hoc reports for unit managers.

●Attend job fairs and university events to recruit and build rapport with new graduate nurses to assure they join us after their graduation.

●Create and post all career postings that appeared on Indeed.com and Mercy Careers for all units within my scope of work.

●Utilized Lawson for HR documentation and other purposes as well as iCIMS for candidate and job requirement tracking and processing.

Recruiter

Oasis Staffing Ardmore, OK

●Work on-site in a small office for a medium sized clerical/light industrial staffing company owned by Paychex.

●Recruit candidates primarily for seasonal work but also for permanent, contract, or contract to hire positions for small, medium, and large clients across Oklahoma in various industries including Retail, Distribution Center/Warehousing, Energy, Automotive, Local Government etc.

●Recruit administrative/clerical, sales, marketing, general labor, warehouse (including forklift operators, etc.) and accounting/finance candidates to name a few.

●Facilitate recruiting process, interview/screen candidates, negotiate compensation, etc.

●Prepare candidates for interviews, extend offers, and close candidates.

●Utilize Tempworks applicant tracking system daily to track candidates throughout the submittal, interview, and placement process.

●Submit candidates and manage on-boarding and work order processes including handling all onboarding paperwork and HR issues (state and federal tax forms, company application, administering 5 panel drug screen in-office, criminal background check, eVerify, I-9 form and documentation, and other paperwork)

●Source & recruit candidates utilizing various tools: LinkedIn Recruiter, job postings, Google, ZipRecruiter, Indeed, referrals, networking, Monster, CareerBuilder, and walk-ins.

Sr. Recruiter

02/2019 – 12/2019 SDHR Consulting Remote/Virtual

●Work remotely part time from home for a medium sized woman/minority owned staffing firm.

●Recruit IT/technical candidates for permanent or contract to hire positions for small, medium, and large clients across the US in multiple markets from coast-to-coast in various industries including Healthcare, Finance/Banking, Energy, Retail, Airline/Travel, US Government/Military

●Recruit administrative, sales, marketing, and accounting/finance candidates for permanent or contract to hire positions for small, medium, and large clients across the US in multiple markets from coast-to-coast in various industries including Healthcare, Finance/Banking, Energy, Retail, Airline/Travel, US Government/Military

●Facilitate recruiting process, screen candidates, negotiate compensation.

●Prepare candidates for interviews, extend offers, and close candidates.

●Utilize The Applicant Manager (TAM) applicant tracking system daily to track candidates throughout the submittal, interview, and placement process.

●Submit candidates and manage on-boarding and work order processes.

●Source & recruit candidates utilizing various tools: LinkedIn Recruiter, job postings, Google, ZipRecruiter, Indeed, referrals, networking, Monster, CareerBuilder, and Dice

Sr. Technical Recruiter

04/2015 – 02/2019 Datum Software Remote/Virtual

●Work remotely from home for a medium sized woman/minority owned staffing firm.

●Recruit IT/technical candidates for contract or contract to hire positions for large clients across the US in multiple markets from coast-to-coast in various industries including Healthcare, Finance/Banking, Energy, Retail, Airline/Travel, US Government/Military

●Facilitate recruiting process, screen candidates, negotiate compensation.

●Prepare for interviews, extend offers, and close candidates.

●Maintain an average of 5-10 candidate placements monthly.

●Utilize Bullhorn candidate tracking system daily to track candidates throughout the submittal, interview, and placement process.

●Submit candidates and manage on-boarding and work order processes within the following Vendor Maintenance Systems: Fieldglass and Acceleration

●Source & recruit candidates utilizing various tools: LinkedIn, job postings, Google, ZipRecruiter, Indeed, referrals, networking, Monster, CareerBuilder, and Dice

Sr. Technical Recruiter/Recruiting Team Lead

02/2012 – 04/2015 Open Systems Technologies Plano, TX & Remote/Virtual

●Work for a medium sized IT/Technical staffing firm.

●Manage end-to-end recruitment cycle for Dallas TX branch as well as provide recruiting support to National Fortune 500 clients in major cities west of the Mississippi: Phoenix, LA, Portland, Houston, San Antonio, Denver, Austin, etc.

●Led team of up to 6 Junior to Mid-level recruiters in Dallas, Phoenix, and LA offices.

●Assist in developing & implementing office recruitment policies/procedures including candidate interview preparation and debrief, resume submittal guidelines, candidate offer negotiation, etc.

●Mentor and trained Junior recruiting professionals on company and client policies/procedures.

●Performed 1 on 1 meetings on a bi-weekly basis with the recruiting team going over placement, interview, submittal numbers, etc. as well as their monthly and quarterly performance goals.

●Performed quarterly and year-end performance reviews.

●Lead hiring efforts, screen, and interview branch recruiters

●Coordinated with offshore sourcing team in India and assigned job requirements to be sourced.

●Assist with branch sales manager interview process and decision making.

●Provide weekly, monthly, and quarterly reporting numbers to upper-level management for the recruitment team.

●Act as a single point of contact for upper-level management within the organization regarding recruitment activity efforts for this branch.

●Source & recruit IT/technical candidates for contract, contract to hire, or perm positions in various industries including Healthcare, Financial Services/Mortgage/Banking, Insurance, & Energy

●Facilitate recruiting process, screen candidates, negotiate compensation (full recruitment life cycle)

●Prepare candidates for interviews, extend offers, and close candidates.

●Occasionally source & recruit non-technical candidates for open contract or contract to hire roles for our large clients, primarily in banking/financial/mortgage sector such as underwriters, mortgage processors, etc.

●Utilize Bullhorn & JobDiva candidate tracking systems daily to track candidates throughout the submittal, interview, and placement process.

●Source & recruit candidates utilizing: Monster, CareerBuilder, CareerBuilder’s Talent Network, LinkedIn, Bullhorn Reach, online job postings, Indeed.com, Google, referrals, and networking.

●Very familiar with National Account/Client VMS systems including: Fieldglass, Beeline, WAND, PeopleClick, IQNavigator, etc.

Technical Recruiter & Sr. Sourcing Specialist

09/2010 – 01/2012 Strategic Staffing Solutions (S3) Dallas, TX & Remote/Virtual

●Work remotely from home for a medium sized woman owned staffing firm.

●Source & recruit IT/technical candidates for contract or contract to hire positions for large clients across the US in multiple markets from coast-to-coast in various industries including Healthcare, Finance/Banking, Energy, Retail

●Facilitate recruiting process, screen candidates, negotiate compensation.

●Prep for interviews, extend offers, and close candidates.

●Also source non-technical candidates for open contract or contract to hire roles for our large clients, primarily in banking/financial/mortgage sector such as mortgage closers, underwriters, processors

●Maintain an average of 5-10 candidate placements monthly.

●Utilize Sendouts candidate tracking system daily to track candidates throughout the submittal, interview, and placement process.

●Source & recruit candidates utilizing: Monster, CareerBuilder, LinkedIn, job postings, Indeed, referrals, and networking.

PRIOR WORK EXPERIENCE AVAILABLE UPON REQUEST

Education:

University of St. Francis Joliet, IL

●Bachelor's Degree

●Completed B.A. in Journalism/Mass Communications

Iowa State University Ames, IA

●College Coursework Completed

●Majored in English-Secondary Education while attending this university

Governors State University University Park, IL

●College Coursework Completed

●Completed courses in English for a master’s degree in English/Secondary Education

Skills/Software/Tools:

Lawson, iCIMS, Bullhorn, TAM, Bullhorn Reach, JobDiva, Lotus Notes, Sendouts, Resumate Staffing Software, Arete Travel Nurse Software, Monster, CareerBuilder, LinkedIn Recruiter, Dice, Greenhouse, SuccessFactors, Workday, TalentBin, MS Office 365 (Excel, Outlook, Word), Internet Explorer/Google Chrome, PeopleSoft HR Tools, Google Docs/Sheets, Recruit Max Staffing Software, experience with client vendor management systems such as: IQNavigator, PeopleClick, Beeline, Agile1/eCAM, Fieldglass, Acceleration, Taleo, WAND, ePro, and other VMS applications.

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