P. SPIVEY

linkedin.com/in/pierre-spivey-***a**** Raleigh, NC 252-***-**** adyi6l@r.postjobfree.com

Professional Summary

An experienced professional with diverse experience in finance, administration, and retail sales. Extensive experience in facilitating solutions and implementing strategic policies and procedures to boost accountability. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including customers, and team members.

Skills

Lending Management

Resolving Discrepancies

Ensuring Accuracy

Responsive Customer Service

Relationship Building

Analytical & Critical Thinker

Deadline- & Goal-Oriented Professional

Multi-Tasker

Collaborative Team Player

Excellent Verbal & Written Communication

Work History

Financial Service Officer

NC SECU-Raleigh NC July 2022- June 2023

● Provided financial planning, financial counseling, and retirement planning to employees and members to secure financial futures.

● Utilize a sound understanding of lending policy and experience to make decisions.

● Established new memberships and oversaw opening new accounts to ensure alignment with organizational standards.

● Audited different reports and documents to ensure guidelines are being meet

● Managed delinquent loan accounts including initiating customer contact, and collecting payments.

● Controlled call volume for customer assistance in call center

● Provided Notary Services for members

Account Representative

Mariner Finance Winston Salem NC April 2019 – July 2022

● Provide service to customers and prospective customers seeking loans. Originating, reviewing, loan applications.

● Extending credit to individuals through a variety of loan programs.

● Resolve product service and policy related problems for customers with accuracy and professionalism.

● Responsible for the sale of company products and services. Placing inside sales calls in order to increase customer base.

● Responsible for the retention and maintenance of existing accounts.

● Review and develop action plans for delinquent loan accounts including initiating customer contact, negotiating extensions of refinancing, and collecting payments due.

● Perform additional functions to provide consistent quality customer service including collecting payments, completing and processing loan applications, contacting customers for late payments, and answering phones

Substitute Teacher

Guilford Co. Schools Greensboro NC September 2017 – April 2019

● Mange a class of 25-30 students from grades K-12.

● Followed and taught lesson plans assigned by permanent teacher for students in grades K-12.

● Guide students through planned activities and tend to their physical needs.

● Maintain effective classroom management strategies and applied advance teaching capabilities in all subject areas.

● Determine appropriate consequences for inappropriate student behavior and write report for teacher and the classes events.

Floater

Harris Teeter Distribution- Greensboro NC October 2015 – March 2018

● Performed job responsibilities of a Selector, Loader, and Forklift Replenisher.

● Selectors responsible to select product, within establishment guidelines for shipment to stores, in a safe, accurate and efficient way.

● Loaders responsible for replenishing empty or near-empty selecting slots ensuring that product is properly rotated

● Forklift Replenisher responsible for safe, accurate, and efficient loading of finished pallets of product onto assigned trailers for delivery to the retail stores.

● Ensure that finished pallets are placed in the proper loading area and that records of outed product and daily production are maintained.

● Assemble customer orders from stock and places orders on pallets or shelves ensuring that product is not damaged.

● Drive electric powered industrial truck equipped with lifting devices such as forklift to push, pull, lift, stack, tier, or move products, equipment, or materials

Sales Representative/Technical Service April 2015 – October 2015

The Resource- Winston Salem NC

● Provide new and existing trade customers with training on warranty service systems and claims processes.

● Place products and parts orders as requested by internal (HASCs, DTMs, Sales Team, Engineering, etc.) and external customers.

● Coordinate returns of defective products from servicers by our RMA team.

● Complete special projects initiated and coordinated through/ with Director of Tech Services, Manager, or Supervisor.

● Responsible for having Troubleshooting and Quick Reference cards printed to distributed among internal and external customers.

Woodforest National Bank

Assistant Manager- Winston Salem NC July 2008 – March 2015

● Advised members of management team on such employment topics as required: certifications/trainings, federal documents

● Provided quality assistance for customers in need

● Coordinated employee transfers, interviews, and exist interviews and provide recommendations for corrective action; assisted and advised management on formal discipline or termination of employees.

● Coached and counseled employees/partners on employee-relations matter

● Managed daily operations as it pertains to business partnership and human resources

● Monitored branch salaries and vacancies and prepare forecasted projections using tracking system created by the company allowance

● Cold called and handled the procurement and reconciliation of business transactions within the bank advisory

● Assisted with producing and distributing internal faculty/staff newsletter and marketing materials (print)

● Developed analyzed, and evaluated new or modified program/management policies, regulations, goals, or objective

Education

Livingstone College, Salisbury NC - May 2008

Bachelor of Science in Mathematics

Professional Accreditations

NC Notary Public

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