Nana Appiah

adyh13@r.postjobfree.com 614-***-****

PROFESSIONAL SUMMARY

Nana is a highly motivated Scrum Master/Project Manager with over seven years of experience in leading cutting-edge projects that require effective leadership skills. She specializes in the Agile methodology and excels in providing day-to-day production support in fast-paced environments. Nana demonstrates impressive project management skills, along with the ability to motivate teams effectively. She thrives under tight project deadlines and excels at organizing teams to deliver high-quality results within budget and on schedule. With a strong background in the Private Sector information technology field, Nana is proficient in a wide range of programs and platforms.

Nana is a logical and critical thinker, adept at analyzing and resolving team challenges in a calm manner. She is emotionally intelligent and well versed in various leadership approaches. Her excellent communication skills contribute to smooth understanding among staff and clients. She adopts a hands-on and motivational leadership style, committed to fostering strong camaraderie and a positive team spirit in the workplace.

TECHNICAL PROFICIENCIES

Automatic Workload Repository (AWR)

Notion

Google Workspace

Advanced MS Office Suite

BluVector

WordPress

HTML

Project Planning

Risk Identification

Strategic Planning

Technical Documentation

Technical Leadership

Salesforce

Campaign Monitor

Asana

Human Resources Information System (Zoho, Paycor, Hubstaff)

Ticketing (Jira, ServiceNow, Remedy)

System Development Lifecycle

Firewalls

Sprout Social

Release Management

Systems Integration

Capacity Planning

Cision

Centos/Red Hat/Ubuntu

CRM Software (EQUP, Aha!, Monday)

Confluence

Jira

Cloud VPNs (perimeter81)

Apache HTTP Web Servers 2.x and up

Microsoft Projects

Agile Methodologies (Scrum/Kanban)

Employee Training/ Development

Technical Documentation

Cloud Security

Phishing Campaigns

EDUCATION

Ohio State University – Columbus, OH Expected May 2024

Master of Science, Computer Science/ Engineering

University of Phoenix – Phoenix, AZ May 2011

Master of Science, Industrial/ Organizational Psychology

Marietta College – Marietta, OH May 2008

Bachelor of Arts, Psychology

Double Major, Gender Studies

CERTIFICATIONS

Cloud Certifications - AWS Certified Cloud Practitioner

CompTIA Security+ Certification

Scrum Alliance Certified ScrumMaster (CSM)

PAX Tools Project Management Certified

Certified Ethical Hacker (CEH)

PROFESSIONAL EXPERIENCE

Paul Werth Associates- Columbus, OH Apr. 2022 – May 2023

Project Manager

Determined and defined project scope and objectives by conducting thorough analysis and gathering requirements from stakeholders, ensuring a clear understanding of project goals and deliverables.

Maintained project timeframes, budget estimates, and status reports, closely monitoring project progress and taking proactive measures to address any deviations from the plan.

Developed and managed a detailed project schedule and work plan, effectively allocating resources and coordinating activities to ensure timely and efficient project execution.

Set project goals and implemented strategic plans to meet those goals, leveraging industry best practices and applying innovative approaches to optimize project outcomes.

Continuously measured project performance, utilizing key metrics and performance indicators to identify areas for improvement and implement corrective actions as needed, ensuring project success.

Utilized industry best practices, techniques, and standards throughout the entire project execution, incorporating lessons learned and leveraging proven methodologies to drive project efficiency and quality.

Planned, executed, and delivered legislative polls and results, coordinating with relevant stakeholders and ensuring accuracy, transparency, and compliance with established guidelines.

Conducted comprehensive risk assessments for projects, identifying potential risks and developing effective mitigation strategies to minimize their impact on project objectives and outcomes.

Tracked projects using advanced tools and software, closely monitoring budget utilization, timeline adherence, and resource allocation to maintain control over project progress and deliverables.

Provided regular project updates to various stakeholders, communicating strategy, adjustments, and progress, fostering transparency and alignment throughout the project lifecycle.

Organized and facilitated meetings to ensure effective collaboration and progress towards project goals, actively engaging team members and stakeholders to drive consensus and decision-making.

Supported website maintenance activities as needed, ensuring the availability and reliability of online platforms, troubleshooting issues, and implementing updates to enhance user experience.

Provided guidance and support to the project team on meetings, proposals, presentations, and event planning, leveraging expertise in project management and communication to foster collaboration and achieve desired outcomes.

CosmoPortals LLC. – Bowie, MD Aug. 2017 – Apr. 2022

Agile Scrum Master

Coordinated all Scrum Ceremonies, including Sprint Planning, Daily Standups, Sprint Retrospectives, Sprint Demos, Backlog Grooming, and Release Planning, ensuring efficient and effective collaboration among team members and stakeholders.

Collaborated with system engineers to scope feature designs into epics, leveraging technical expertise to define and prioritize requirements and align them with project objectives.

Facilitated seamless project deployments by collaborating with other teams, serving as a liaison between teams and customers, and promptly resolving escalated issues to ensure smooth and successful project delivery.

Managed scheduling and resource allocation, attending to critical emergencies, enforcing team compliance with best practices, and actively encouraging individual and group performance improvements.

Coordinated operations by organizing tasks for technicians in the field, ensuring smooth execution of project activities and timely completion of deliverables.

Created tickets for UI developers, demonstrating a clear understanding of various requirements and effectively communicating them to the development team.

Proactively resolved impediments introduced by interdependencies, identifying and addressing issues that could impact project progress or delivery.

Assisted with release planning efforts and implementation for various teams, collaborating closely with stakeholders to ensure coordinated and successful releases.

Conducted research on emerging technologies and current trends, staying knowledgeable in methods and practices that could benefit Scrum teams and enhance project outcomes.

Documented all API design and technical requirements through Confluence, maintaining clear and up-to-date documentation to facilitate effective collaboration and knowledge sharing within the team.

Utilized a local environment to test and ensure feature capability, conducting thorough testing to validate functionality and identify and resolve any issues or bugs.

Managed merge requests from developers, ensuring smooth integration of code changes and maintaining code integrity throughout the development process.

Ensured code was properly tagged and labeled in the proper branches prior to code merging, maintaining version control and enabling effective collaboration among team members.

Met with Program Management to present and demo UI functionality, effectively communicating project progress and showcasing the features and capabilities of the user interface.

CosmoPortals LLC. – Bowie, MD Aug. 2015 – Aug. 2017

Team Lead

Led and supervised a team to promptly and efficiently respond to emails and other correspondence, optimizing communication processes and improving business efficiency.

Oversaw the organization of envelopes, postage, and mail correspondence for staff and management, ensuring accurate and timely delivery of important documents. Collaborated with delivery services to enhance efficiency.

Developed and maintained an automated alert system to track and notify upcoming deadlines on incoming requests and events, enabling proactive planning and timely task completion.

Implemented and streamlined office systems for efficient documentation handling, including processes and tools for storage, retrieval, and tracking. Significantly improved overall productivity within the organization.

Coordinated logistics and materials for meetings, ensuring all necessary resources were prepared and available. Facilitated smooth meetings and provided detailed notes for key stakeholders.

Screened calls and emails, effectively managing incoming communications, and taking appropriate actions for managers and executives. Ensured efficient communication flow within the organization.

Prepared accurate documents, reports, and presentations for executives and board members, maintaining clarity and adherence to organizational standards, among other compliance requirements.

Organized and coordinated conferences and monthly meetings, overseeing all aspects of event planning and logistics. Managed venue selection, scheduling, participant coordination, and material preparation.

Assisted with minor accounting duties, including expense tracking, invoice processing, and basic financial record management. Ensured accurate and up-to-date financial information.

CBH Health – Rockville, MD Aug. 2014 – Aug. 2015

Clinical Supervisor

Provided comprehensive case management and counseling services for individuals facing severe mental illness through developing treatment plans, conducting assessments, and implementing appropriate interventions.

Managed and provided oversight to a team of house managers.

Advocated for clients and collaborated with social workers to coordinate necessary services.

Conducted interviews for new hires and facilitated annual trainings.

Assessed clients to determine hospitalization or discharge needs.

Performed on-call duties as required.

Oversaw quality assurance programs to improve performance and maintain superior care standards.

Implemented new policies and conducted staff education on changes.

Developed weekly schedules for house managers, considering sick leave and vacation time.

Delivered ongoing case management to patients, ensuring effective treatment plans, adherence to quality models and optimal service utilization.

Coordinated, monitored, assigned and documented patient and clinical care activities.

Managed a caseload of thirty emergency patients and addressed their treatment concerns.

Prince George’s County Gov’t – Camp Spring, MD Sep. 2013 – Aug. 2014

Lead Support Planner

Utilized case management skills to oversee a caseload of sixty clients, ensuring their needs were addressed effectively and their progress was monitored.

Managed information and data related to client cases, maintaining accurate and up-to-date records to support decision-making and service delivery.

Developed personalized plans of service for clients, collaborating with them and relevant stakeholders to identify goals, interventions, and resources.

Conducted intakes and assessments with clients to gather comprehensive information about their background, needs, and preferences, enabling the development of tailored treatment plans.

Played a key role in training and onboarding new employees, sharing knowledge and best practices to ensure a smooth transition and consistent service delivery.

Acquired a proficient understanding of Customer Relationship Management (CRM) software, utilizing it effectively to track leads and activities related to plan of service development.

Demonstrated proficiency in utilizing various systems to investigate, track, and resolve customers' issues, employing problem-solving skills and attention to detail to ensure timely and satisfactory resolutions.

Easter Seals– Hilliard, OH Aug. 2012 – Sep. 2013

Home Coordinator

Took charge of the recruitment process, effectively sourcing, selecting, and onboarding new staff members, ensuring the acquisition of talented individuals who would contribute to the organization's success.

Demonstrated strong organizational skills by managing and coordinating a caseload of over twenty-five clients, overseeing their progress, and ensuring the provision of high-quality care and support tailored to their unique needs.

Developed efficient work schedules for each team member, ensuring timely completion of tasks and adequate staffing coverage for all shifts, thus maintaining productivity and meeting important deadlines.

Successfully handled a significant volume of client-facing interactions, building strong relationships and establishing trust with physicians, medical and laboratory staff, and patients, fostering a collaborative and patient-centered approach to care.

Southeast Inc– Columbus, OH Aug. 2010 – Aug. 2012

Case Manager

Demonstrated expertise as a Qualified Mental Health Specialist, providing specialized support and advocacy for clients facing severe mental illness, ensuring their needs were met and their rights were protected.

Acted as a strong advocate for clients, actively championing their interests and working collaboratively with mental health professionals, doctors, social workers, and other stakeholders to coordinate and ensure effective counseling efforts.

Verified the successful coordination of counseling efforts by facilitating clear communication and collaboration among different professionals involved in the care of clients, ensuring a cohesive and integrated approach to treatment.

Managed a caseload of over fifty patients, assuming responsibility for monitoring and evaluating their care plans, closely tracking progress, and making necessary adjustments to ensure the delivery of optimal care and support.

Conducted thorough assessments to determine the unique needs of each individual, utilizing a client-centered approach, and developed personalized care plans tailored to their specific objectives and aspirations.

Babies’ “R” Us– Columbus, OH Jul. 2008 – Aug. 2010

Human Resources Manager

Fostered employee motivation by organizing special events, implementing incentive programs, and providing constructive feedback, creating an engaging and positive work environment.

Monitored and addressed employee claims related to performance-based issues and incidents of harassment, ensuring prompt and fair resolution to maintain a harmonious workplace.

Implemented effective performance review and motivational strategies to drive improved results within the HR team, boosting productivity and enhancing overall performance.

Led job fairs aimed at attracting local talent for both long-term positions and seasonal roles, strategically expanding the talent pool and meeting staffing needs.

Organized and facilitated comprehensive staff orientation programs and training initiatives, promoting collaboration, teamwork, and a smooth integration of new employees into the organization.

Effectively managed a team of twenty employees, minimizing workflow stoppages and ensuring on-time completion of projects, contributing to increased efficiency and overall success.

KEY ACHIEVEMENT AND OTHER INTEREST

Lead an enterprise from yearly releases to monthly releases by introducing agile methodologies

Provided systematic approach to addressing Government Task Manager requests adopted by entire department.

Music vocalist; an active member of a youth music band

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