Customer Service Administrative Assistant
Resume:
Jennifer A. Clarke-Bays
Keystone Heights, Fl. 32656
Email: adygiv@r.postjobfree.com
Objective:
I am looking to obtain a Full – Time, permanent position that will have advancement opportunities and further training and education opportunities. I am a very quick learner and work well under pressure as well as in team settings and independently. Very computer savvy. I have over 25 years experience with office policy, procedures and work environments. Strong attention to detail and very customer focused.
Experience:
State of Florida: Dept. Of Military Affairs
Florida Youth Challenge Academy September 2017 - To Present
Admissions Assistant & Case Manager
Responsibilities include:
●Admissions Assistant: Prepare Pre-application screenings. Compile information into hard files for Interview & Orientations for prospective Candidates for the academy. Recruitment of prospective candidates. Gathering confidential information and securing according to DMA protocol. Conduct exit process for candidates and their families after being interviewed to entail updating files and checklists for parents and guardians. Taking admissions calls and explain the program to prospective candidates and their families. Assist with processing candidates upon intake day.
●Case Manager: Following DMA Guidelines and protocol for proper tracking of 2 past graduated classes during the Post Residential phase of the program which consists of 12 months. Coordinate and execute mentor training days for Cadets & their Mentors on grounds during the Residential phase of the program which consists of 5 months. This includes, set up, breakdown of the event and monitoring of visitation.
Assist various staff on service to community missions that the Cadets must attend during their residential phase. Assist Cadets who are struggling with life changes and need positive feedback. Coordinate conference calls between Cadets & their Mentors when appropriate. Insure proper documentation of cadet files to DMA standards and guidelines.
Life Safety Designs Inc. September 2015 - September 2017
Receptionist & Inspections Administrative Assistant
Responsibilities include:
●Main Entry Reception. Greet Guest. Answer all incoming lines. Assist with sales of new fire extinguishers. Set appointments for Kitchen Hood Inspections and food trucks. Filing. Faxing. Helping with office correspondence and proposals.
●Inspections Admin Assistant. Tagging of new fire extinguishers. Receiving and sending inspection reports to techs and to Fire Marshals for completion and or review. Maintaining logs of reports and discrepancies via excel. Provide punctual customer service for Customers and Fire Marshals. Assist with scheduling appointments for customers to have their businesses required fire, sprinkler and backflow systems inspected on time with the requirements to Florida statutes. Copying files into PDF. Preparing reports and tracking logs in excel.
Blue Cross Blue Shield FL. December 2001 – June 1, 2015
Customer Service Associate III.
Responsibilities include:
●Answering multi-line phone to provide customer service for the HMO and Blue Options Products for Providers and members of the Blue Cross Blue Shield Organization.
●Provide Customer Service and Written Inquiry assistance for Members and Providers: I.E.:
oFor Providers: Request Refunds, Claims Status, and Submitting of Provider Appeals, Authorizations and Pre-Existing Reviews.
oFor Members: Prescription Reimbursements, Id Card Copy, Change of Address or Patient Information, Claims Status, and Member Grievances.
●Critical Inquiry Specialist: Working with Directors, Operation Managers, Sales Reps, Managers, various staff from various units within the Blue Cross Organization to effectively manage, research, document critical inquiries. These Inquiries can range from a Senator Office regarding a policy, to a member or provider filing a complaint. Responsible for providing feedback where appropriate and seeing the inquiry from start to completion.
Education:
High School Diploma, Nathan B. Forrest High School Year: 1990 – 1993.
Graduated: June 6, 1993.
College : Started October 2010, at American InterContinental University Online.
Major : Business Management, Studied also to try and receive my certificate for Medical Billing and Coding. Currently not attending.
Certificates: State of Florida Notary Commission Expires: 10/18/2021
Skills:
Customer service, both outbound, inbound via phone and face to face communications. Team Building. Scheduling and Time-Management. Conflict resolution. Data Entry and upkeep of excel spreadsheets and powerpoint presentations. Software: Microsoft Office, Encore, Diamond, OracIe, and Siebel Analytics.
References:
Michelle Clayton Personal 904-***-****
Allison Hall Personal 386-***-****
Carolyn Peak Professional 904-***-****
Melinda Jones Professional 904-***-****
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