JaNea Galloway

Secure a job that allows me to utilize my customer representative skills and has room for growth professionally.

Lewis Center, OH

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Account Manager

Discover Finacial Services - Ohio

September 2022 to Present

First contact person

Assist with account information

Notate account

Maintain updated information

Call center

Provide accurate information about services

Answer questions and transfer when needed

Use resources to answer questions

Customer Service Agent - Call Center

Conduent - San Antonio, TX

October 2020 to March 2021

• Data entry

•

• Managed client records

• Performed data entry for customer information

• Performed customer service surveys

• Provided policy and service information

• Answered general questions

• Resolved customer information and complaints

• Responsible for tracking and maintaining inventory

• Answered calls from customers

• Handled online orders and credit card transactions Sales Solution Specialist

Mobile Link Cricket Wireless - San Antonio, TX

June 2020 to February 2021

• Inventory

• Cashier

• Customer service representative

• Product knowledge

• Meet sales quotas

• Upsale

• Clerical work

• Managed Store

• Sold devices, phone accessories, and phone insurance

• Supervised floor sales

• Contributed to Making daily and monthly goal for our location marketing strategy

• Identified sales opportunities and acted on leads

• Established and maintained relationships with customers

• Handled all prospective client correspondence, including calls and and social media inquiries

• Provided outstanding customer service

• Explained and negotiated sales agreements

• Supervised cashiers and register transactions

• Consistently met or surpassed quotas of 22 sales per quarter

• Scheduled meetings with prospective customers

• Presented products to clients

• Managed customer escalations

• Was able to showcase product knowledge and address concerns of customers

• Confirmed phone numbers and contact information

Associate

Huebsch Laundry - San Antonio, TX

June 2019 to September 2019

• Maintained exceptional customer service standards

• Processed payments, including sales and refunds

• Met daily sales goals

• Maintained inventory according to company procedures

• Maintained efficient clerical systems

• Performed administrative duties such as creating weekly work schedule Filer

CONCORD CUSTOM CLEANERS - Michigan City, IN

June 2017 to November 2017

• Maintained an intricate filing system

• Inspected merchandise for company standards

• Packaged merchandise for pickup or drop off

Sales Representative and Customer Service

PAW INC - Flint, MI

November 2014 to January 2016

• Supervised cashiers and register transactions

• Supervised floor sales

• Identified sales opportunities and acted on leads

• Answered product and service related questions

• Established and maintained relationships with customers

• Explained and negotiated product prices

• Managed customer escalations

• Provided outstanding customer service

Sales Associate/Cashier/Customer Service Representative Banana Republic - Michigan City, IN

October 2013 to March 2014

• Provided outstanding customer service

• Restocked items

• Maintained cleanness of fitting room

• Supervised fitting rooms

• Exceeded monthly goals for credit card applications Home Health Aide

Michigan City, IN

February 2009 to March 2014

• Assisted with daily living activities

• Provided transportation to physicians and grocery stores

• Maintained cleanness of dwelling

• Ensured household items are stocked

• Assisted with medication on an as needed basis

• Provided companionship.

Sales Associate/Stock

Kid's footlocker - Flint, MI

March 2006 to November 2008

• Worked in sales, selling shoes, insoles, athletic attire

• Offered knowledge about shoes and benefits of insoles

• Completed in-store purchases

• Handled in-store returns

• Signed up customers for rewards program

• Created inventory of products

• Replenished merchandise

• Audited and organized the whole store on a quarterly basis

• Cleaned sales floor daily

Receptionist and Administrative Assistant

Ja'Neas House of Beauty - Flint, MI

April 2005 to March 2008

• Greeted all clients

• Checked in/out clients

• Took phone calls, took messages

• Returned calls to prospective clients

• Scheduled appointments

• Organized and processed payments

• Handled cash and deliveries

• Ordered supplies when appropriate

Education

Ultimate Medical Academy in Medical Billing and Coding Ultimate Medical Academy-Tampa - FL

February 2018 to August 2019

High school or equivalent

Carman-Ainsworth High School

Skills

• Microsoft word (10+ years)

• Microsoft powerpoint (10+ years)

• Excel (4 years)

• Customer Service

• Customer Care

• Medical Coding

• Typing

• Laundry

• Medical Records

• ICD-10

• Home Care

• Medical Billing

• CPT Coding

• EMR Systems

• Medical Terminology

• ICD-9

• Communication (10+ years)

• Microsoft Office (6 years)

• Writing Skills (10+ years)

• Patient Care

• ICD Coding

• Upselling

Certifications and Licenses

Medical Billing and Coding

Drivers License

Assessments

Retail customer service — Proficient

May 2022

Responding to customer situations in a retail setting Full results: Proficient

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

August 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Sales skills — Proficient

July 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I can type 60 WPM efficiently

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