Bernadette Soto

Public Health Aide

520-***-****

adyf01@r.postjobfree.com

Tucson, Az 85730

SUMMARY:

Customer Service Representative, experienced in being reliable in a fast paced environment, able to maintain high volume contacts with customer engagement while problem solving and multitasking. Quick learner, adept in communication, organization and completing tasks. Resourceful in getting results and dedicated in driving growth, efficiency and helping with the needs of the company. Committed to delivering excellent customer service in a time manner.

SKILL:

●Microsoft Word

●Microsoft Excel

●Hands

●Microsoft TEAMS

●Conferencing Lines-phones

●ACH-credit card

EXPERIENCE

CAREGIVER, Tucson, AZ Instacare, April 2018-Present

●Coordinate medical appointments, errands, and social events

●Assist residents with getting in and out of bed, wheelchairs, using safety lift and transfer techniques, feeding, laundry, housekeeping, and shopping.

●Protect health information according to HIPAA policies and procedures.

●Assist residents in activities of daily living to maintain health and dignity.

●Transport clients to doctor's appointments and essential errands.

●Prepare meals according to the client's dietary requirements.

●Work in cooperation with family and outside providers to meet physical and emotional needs of the patient.

●Respond quickly to emergency situations and provide necessary first aid.

●Observed physical and mental condition, intake and output and exercise to monitor client condition.

●Completed and submitted clinical documentation in accordance with agency guidelines.

PUBLIC HEALTH AIDE Tucson, AZ Pima County Health Department, January 1993-Present

●Complete tasks such as: check-in patients, answer phones, make appointments, receive faxes, send change requests, pre-screening, make copies, scan data, input data, retrieve data, retrieve access, send text messages through web portal with information for patients with updated information and review the documents that are sent.

●Managed and coordinated multiple projects while ensuring timely completion.

●Provide efficient and courteous service to customers at all times.

●Participate in ongoing training to enhance my own job skills and knowledge.

●Collaborate with departmental leaders to establish organizational goals, strategic plans and objectives

●Experience in using Microsoft Office and Hands.

●Meet deadlines while maintaining high-quality deliverables.

●Perform routine and scheduled maintenance services.

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