Senior People Manager

Lindi Dunham

linkedin.com/in/lindidunham

703-***-****/adyehq@r.postjobfree.com

**** ******** **, *****, ** 22015

Senior People and Operations Retail Leader

I have over 20 years of experience leading teams in the customer service retail industry. I develop teams to provide exceptional customer service; motivating individuals to strive for excellence. I have a proven track record of driving the implementation of company programs; motivating and supporting my store management teams to develop and implement action plans that successfully meet and exceed operational and organizational objectives.

Senior Manager

Apple

Dec 2018 - Present

Fairfax, VA

•Responsible for overall store operations, continuously optimizing processes and performance in all areas of the business, meeting or exceeding revenue and customer driven metrics.

•People Experience Leader responsible for selection, hiring and development of over 100 team members. Lead Inclusion and Diversity initiatives across all levels of the store. Drove employee engagement and experience processes and initiatives.

•Developed Managers to be excellent coaches, operators and developers of people.

•Built strong partnerships inside and out of the store, promoting collaboration with key business partners.

Store Manager

Barnes & Noble, Inc.

Feb 2010 - Dec 2018 (8 years 11 months)

McLean, VA

•Managed two high volume stores in Springfield, Va and Tysons Corner.

•Led a team of managers to drive results, deliver exceptional customer service and maintain operational excellence.

•Built strong relationships with publishing partners and authors, hosting large-scale events throughout my tenure.

District Manager

Starbucks

Nov 2007 - Jan 2010 (2 years 3 months)

Northern, VA

•Lead a team of 11 stores, $14 million in annual sales.

• Developed strategic and operational plans, and measured their results to ensure the successful execution of all company programs.

•Utilized management information tools and analyzed financial reports to identify trends and addressed issues in district performance.

•Solicited customer feedback to ensure my stores were consistently delivering high levels of service.

•Provided partners with targeted coaching, feedback, and developmental opportunities.

•Awarded Rookie District Manager of the Year for the Mid-Atlantic Region in October, 2008.

Store Manager

Starbucks

Jul 2002 - Nov 2007 (5 years 5 months)

Managed multiple high volume stores in LA and Northern Virginia.

•Exceeded sales and profitability metrics while leading the team to provide exceptional customer experiences.

•Awarded Manager of the Quarter for the Mid-Atlantic Region in the second quarter of 2005. Also Awarded Regional Team Player of the Year for 2005.

Assistant Manager

Starbucks

Mar 2001 - Jul 2002 (1 year 5 months)

Assistant Manager in March 2001 at Store 718 - Springfield, Va. I transferred to Los Angeles, California to Store 5839 - North Hollywood in January 2001.

Education

Virginia Tech

Blacksburg, VA

BA, Psychology & Theatre Arts

1995 - 1999

•Awarded Samuel Cox Freshman Scholarship - One of four scholarships awarded to first year Theatre Arts majors.

•Awarded Helen Hayes Award for my work in Stage Management throughout my four years in the Theatre Arts Department - the highest honor for overall achievement.

Skills

•Team Building • Retail Management• Operational Excellence • P&L management • Hiring, Onboarding, Training • Inventory Management • Situational Leadership • Loss Prevention • Organizational Effectiveness • Salesforce/CRM • Keynote • PowerPoint • NPS • Tableau • Numbers • Excel

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