Community Health Customer Service
Resume:
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CONTACT
Odumase Krobo, Ghana *****
Mobile: +233*********
adye23@r.postjobfree.com
EDUCATION
March 2020
Diploma in Community Health
Nursing: Diploma in Registered
Community Nursing
Kwame Nkrumah University of
Science And Technology, Kumasi,
Ghana
Some College (No Degree):
Certificate in Community Health
Nursing
Esiama Community Health
Nurses' Training School, Esiama,
Ghana
July 2007
General Arts: General Arts
OLA Senior High School, Ho,
Ghana
CERTIFICATIONS
IELTS STATUS
Overall: 6.5
Listening : 6.0
Reading : 5.5
Writing : 6.5
Speaking : 7.5
ZENOBIA AGBEKEY
PROFESSIONAL SUMMARY
I am a highly trained professional nurse with over ten (10)years of practice and experience in the nursing field. I have an exceptional record of providing stellar preventive and curative nursing services to patients and clients. A nurse with an outstanding ability to develop strong relationship with patients and their families, through empathetic communication, respect and excellent customer service professionally. Adept at functioning well in a high-pressured work environment and have the ability to accommodate unpredictable patient and physician schedules as needed.
ACCOMPLISHMENTS
AREA OF EXPERTISE
• Community Health Nursing
• Health Education (Patient, family and community)
• Immunization
• Elderly and Childcare
• Medication Administration
• Infection Prevention and Control
• Person-centered Care
• Documentation and Record Keeping
SKILLS
• Good interpersonal and
communication skills.
• Compassionate, empathetic and
sympathetic.
• Ability to nurse and care for
bedridden patients.
• Ability to analyze change in
patient's condition and make
sound decision to improve
patients' condition.
• Excellent at writing
comprehensive reports.
• Excellent skills in giving
health education.
• Ability to work as part of a
team effectively.
• Excellent at creativity and
problem solving.
• Good Microsoft office /IT
skill.
• Ability to drive
WORK HISTORY
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March 2020 - Current
Registered Community Health Nurse, St. Martin de
Porres Hospital, Public Health Department - Tuberculosis Clinic, Agomanya
• Assist in developing caseload/catchment areas,carrying out maternal and child health activities, implementing programme of care, planning and maximize possible protection against preventable diseases.
• Assist in immunization programme to ensure disease control activities such as Covid 19.
• Participate in health education in schools.
• Conduct school hygiene inspection, post-natal and child welfare clinics.
• Educate in-patients with communicable diseases on the wards such as Tuberculosis.
• Assist in running of Tuberculosis clinic and counsel individuals with special problems.
• Assist in ensuring continuity of care and drug adherence by visiting TB and HIV/AIDS clients, counseling them accordingly and refer clients to the nearest health facility when the need be.
• Give first aid treatment during emergencies at the facility and during home visits when the need arises
• Assist in organizing periodic community durbars to create awareness of tuberculosis and other preventable diseases and screen the community members.
• Administer medications in consultation with medical officer and suggest changes in treatment regimes if the need be.
• Liaise with other agencies like social welfare to assist clients with special needs.
July 2019 - September 2019
Registered Community Health Nurse, St. Martin de
Porres Hospital, Maternity/Antenatal Department -
Agomanya
• Examined and monitored pregnant women and assessed their care requirements and wrote their care plans.
• Checked and monitored clients' vital signs (temperature, pulse, BP, respiration).
• Monitored and administered medication, injection and intravenous infusions during labour.
• Monitored the foetus, cared and assisted women during labour.
• Counselled mothers and supported parents in the daily care of their newborn babies
• Kept confidential patients' records and wrote reports. March 2019 - June 2019
Registered Community Health Nurse, St. Martin de
Porres Hospital, Accident and Emergency Department, Agomanya
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• Provided rapid assessment and treatment to patient in the initial phase of illness or trauma who were suffering from a wide variety of life and death situations.
• Administered medication, cleaned lacerations, did blood work, inserted IVs and coordinated with physicians and various members of the healthcare team in and out of the emergency room.
• Provided family-centered care by communicating with the family regarding the changing health care needs of their family member.
• Monitored, recorded and reported symptoms or changes in patient's condition.
• Maintained confidentiality of patients' information.
• Recorded patient's medical information and vital signs as well as modified patient's treatment plans as indicated by patient's responses and conditions.
• Prepared patients for and assisted with medical examinations or treatments.
• Updated the nursing care plan continually as patient status demands.
• Demonstrated exceptional customer service and interacted effectively with physicians, patients, visitors, staff and the broader health care community.
September 2018 - February 2019
Senior Community Health Nurse, St. Martin de Porres Hospital, Female Medical and Surgical Department,
Agomanya
• Undertook assessment, planning and implementation of interventions addressing patient care problems.
• Evaluated patient's responses to interventions and modify plans as needed.
• Undertook and demonstrated nursing tasks in the best interest of the patient care and professional standard; these included the following: washing and bathing, bedmaking, elimination (bowel, stoma care, catheterization), feeding (oral nasogastric or parenteral).
• Administered drugs, such as oral, intravenous, subcutaneous, rectal and topical and monitored their effects.
• Dressed simple wounds.
• Monitored vital signs (pause, temperature, BP, respiration).
• Maintained a safe and therapeutic patient care environment.
• Performed other official duties assigned by the ward management or unit in-charge.
July 2016 - June 2018
Senior Community Health Nurse, St. Martin de Porres Hospital, Public Health Department - Tuberculosis Clinic, Agomanya
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• Assisted in developing caseload/catchment population profile and identified, prioritized and implemented programmes of care, planning and carried out outreach activities.
• Administered drugs as and when necessary and observed the effects and side effects and where appropriate in consultation with medical officer, suggested changes in treatment regimes.
• Successfully traced and tracked defaulters.
• Referred clients and conducted home visits.
June 2013 - July 2016
Community Health Nurse, St.Martin De Porres Hospital, Public Health Department - Reproductive and Child Health Clinic, Agomanya
• Reproductive and Child Health/Antenatal, Assisted in the immunization programme to ensure maximum possible protection against diseases.
• Checked and recorded vital signs of pregnant women, children and newborns.
• Counselled individuals with special problems during child welfare clinics and referred to the appropriate unit for further investigation and management.
• Conducted school health services and gave health education.
• Prepared and submitted monthly, quarterly and annual reports to the district health directorate.
• Provided post-natal care to newborns and their mothers.
• Protected all confidential information concerning patients obtained in the course of professional practice and make disclosures only with the consent of the patient when disclosure can be appropriately justified.
ADDITIONAL INFORMATION
REFEREES:
Mrs. Theresa Yeboah
Nurse Administrator (Deputy Director of Nursing Services) St. Martin De Porres Hospital, Agomanya
Eastern Region, Ghana.
Phone Number: +233*********
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