Server
Resume:
CHRISTINA LINARES
Fresno, US ***** 559-***-**** adydn2@r.postjobfree.com WWW: Online Profile Websites, Portfolios, Profiles
https://bold.pro/my/christina-linares-230********* www.linkedin.com/in/christina-linares-54b342164
Professional Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I have a high standard of ethics within my performance at any job.
•Extensive knowledge and experience in the food/beverage industry: Restaurants, food trucks, event coordinating, catering, food manufacturing, warehousing, international import/export, administrative/office, and
logistics.
Skills
Customer Service and Rapport
Guest Relations Management
Efficiency in Conflict and Complaint Resolution
Sales, Promotions, and Marketing Strategies
Hospitality Service Expertise
Dining, Catering, and Banquet Coordination
Liquor, Beer and Wine Connoisseur
Menu Memorization and Persuasive Upselling
Techniques
Work History
Server/Event Coordinator 01/2021 - Current
Bob's and Brews Burgers – Fresno, CA
•Managed administrative logistics of events planning, event booking, and event promotions.
•Performed event coordination for larger parties and gatherings.
•Inspected event facilities to confirm conformance to customer requirements.
•Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
•Hired, trained and supervised volunteers and support staff required for events.
•Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
•Assisted in organizing and overseeing assignments to drive operational excellence.
•Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
*Key Contributions:
•Improved marketing to attract new customers and promote business, which allowed us to expand from one food trucks to three food trucks, which are actively thriving still today.
•Planned and budgeted accurately to provide business with resources needed to operate smoothly.
•Improved safety procedures to create safe working conditions for workers. Server 11/2022 - 01/2023
Bj's Restaurant and Brewhouse – Fresno, CA
•Demonstrated BJs 12-Steps of Service guidelines for providing exceptional customer service
•Promptly greeted guests with a sincere warm smile, quickly memorized and offered detailed suggestions from BJs handcrafted beer selections, signature cocktails, and award-winning entree/dessert selections
•Offered knowledgeable detailed information regarding joining BJs Rewards Plus Program and Beer Club.
•Contributed to team success by offering help in both front and back of the house if allotted time to do so.
•Remained detail-oriented, open-minded and eagar to learn more about corporate-serving, and plan to utilize in my future endeavors
*Key Contributions:
•Volunteer-assisted with BJs annual CRAFT BEER CLUB banquet.
•Cultivated warm relationships with regular customers.
•Proved successful working within tight deadlines and a fast-paced environment. Server 01/2020 - 11/2022
Waffle Shop – Fresno, CA
•Ensured quality service during Covid-19 pandemic during 2020, when our restaurant was one of very few that left their doors open to the public.
•As lead-server of the restaurant, I successfully thrived in delivering exceptional hospitality, patience, and leadership attributes to a fast-paced, high-indemand industry during one of the hardest times small business.
•Allowed owners faced with valued team members cooperation and contributions, problem solving efficiently came with ease as we rebuilt a daily system to ensure our safety as well as the public's, as we continued to provide food service, and prevent a decrease in sales venue.
•Coordinated the kitchen-service flow of orders, delegated doordash orders evenly among staff, and constantly monitored all safety measures were followed by every employee, as well as food quality control and service was given in a timely manner ensuring clients satisfaction.
•Provided extended-training to hostesses, server assistance (bussers), and newly hired servers since we had to focus on quality versus quantity of service.
*Key contributions:
•Designed a task management system that helped to speed up workflow by 20%.
•Reduced diners' wait time by 15% thanks to a new table placement.
•Cultivated warm relationships with regular
•Developed strong organizational and communication skills through coursework and volunteer activities
•Delivered services to customer locations within specific timeframes. Server 10/2021 - 02/2022
Applebee's Grill + Bar – Fresno, CA
•Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
•Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.•Entered orders using a handheld POS system for accurate transmittal to kitchen staff Served beverages, food, and complimentary items in a accurate, timely manner.
•Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
*Key Contributions:
•Supported needs of groups over 40 guests-who attended to specific gathering with ease, and no mistakes interruptions. Server 10/2020 - 03/2021
IHOP International Pancake House – Fresno, CA
•Take customers' orders using a handheld POSI for transmittal to kitchen staff, deliver meals, and sort the bill with professionalism and efficiency.
•Responsible for ensuring customers enjoy their experience and will bring them food, beverages, condiments or other requests.
•Escort guests to their seats if hosts aren't available, clean and wipe down tables and prepare customers' checks.
•Front of the house side work duties: roll flatware in napkins for at least 50 customers, wipe-down and restock everything in my appointed section, wipe-down menus, make coffee and iced teas/flavored lemonades, sweep the floor, label and refrigerate prep ingredients, assist kitchen with food-prep, and set up/bring in outdoor tables, chairs, and umbrellas. Closing shifts: turn off the lights, set alarm system, and lock up restaurant.
•Answered customers' questions, recommended items, and recorded order information and entered into the POS system.
Cashier/Food Preparation Worker 07/2020 - 01/2021
Real Philly (Food Truck) – Fresno, CA
•Worked with POS system to place orders, manage bills, and handle complimentary items.
•Processed orders and sent to kitchen employees for preparation.
•Used slow periods to restock supplies, ice, trays, and delivery bags.
•Cross-trained existing employees to maximize team agility and performance. Substitute Teacher, K-12 05/2015 - 08/2017
Fresno and Central Unified School Districts – Fresno, CA
• Assumes responsibilities of an absent teacher, follows lesson plans, and provides student instruction.
*Key Contributions:
•Specifically chosen as a “long-term substitute” for several elementary schools, including hosting school events like Back-to-School Night and Mother-and-Son Dances.
Business Administrative Officer 09/2011 - 06/2012
Dan-D-Pak LLC – Fresno, CA
• Front office and factory outlet store supervisor
• Managed staffing, receiving, and administrative functions
•Coordinated all logistics, including local shipping and import/export
•Processed sales orders, provided sales support, managed inventory and completed billing analysis for clients
*Key Contributions:
•Successfully opened a factory retail outlet store in November 2011; including inventory, stocking, organizing, pricing, marketing, and sales revenue.
Administrative Officer 01/2011 - 09/2011
Z Foods Incorporated – Fresno, CA
•Managed sales support, customer service, warehouse inventory and scheduled all logistics (including local shipping and import/export)
•Coordinated company meetings, events, and travel arrangements
*Key Contributions:
•Successfully renovated warehouse inventory, immediately upon being hired. Transferred all inventory data efficiency
& effectively into excel spreadsheet data basis that instantly promoted clarity of actual inventory stored and sales revenue increased for Z Foods Incorporated.
Server 01/2008 - 11/2009
Hooters of Fresno – Fresno, CA
•Worked with POS system to place orders, manage bills, and handle complimentary items.
•Explained menu items and suggested appropriate options for food allergy concerns.
•Cultivated warm relationships with regular customers.
•Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
*Key Contributions:
•Picked as the Server/Model to be highlighted in Hooters Magazine 2009 Edition to represent Fresno, CA Regional Restaurant.
Administrative Officer/Machine Operator 06/2004 - 05/2008 Kraft Food – Fresno, CA
•Provided administrative support in a high volume office, but not limited to, purchasing, invoicing, bookkeeping, answering phones, copying, faxing, mailing, filing, and assisting visitors
•Coordinated logistics, warehouse inventory, and daily employee meetings
•Cross-trained as a machine operator, forklift driver, production supervisor, and lab technician
*Key Contributions:
•Earned two Most Valuable Employee Awards from Kraft Foods West Area Operations.
•Member of the “Safety Team” and “Recognition Team.” Education
Associate of Arts 08/2003 - 05/2006
Fresno City College - Fresno, CA
Bachelor of Science: Criminal Justice 08/2006 - 05/2010 Fresno State University
Certifications
•California Basic Educational Skills Test (CBEST), 2012
•CPR, AED, and First Aid #2530314, 2018
Basic Plus
•Food Handler Certificate #2020b3256638, 2020
•ABC Server Number #313213629
RBS TRAINING 2023 Certificate
Affiliations
ACCESS-X, LLC, Owner/CEO
•Website is currently under construction
DBA Sweet Designs Handcrafted By Christina
•Website
http://sweetdesignshandcraftedbychristi.weebly.com/
https://instagram.com/sweetdesignshandcraftedbyxtina?igshid=OGQ5ZDc2ODk2ZA== Additional Information
•Open Availability
Monday through Sunday
12am-12am
•Can Start Immediately
Languages
Spanish
Elementary
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