Suzette Murrell

Washington, DC ***** 771-***-**** adydfv@r.postjobfree.com Linkedin Indeed

Professional Summary

Enthusiastic mid-level career professional with a history of collaboration and team dynamics. Looking for a new outlook to unlock my full potential with a responsive employer high on engagement. A leader with strong customer service skills, well organized, and a creative problem solver.

EDUCATION/AWARDS

American Inter-Continental University

Graduated AA (2006) and BA in Business(2018)

Graduated MBA in Business Administration, specialization in Human Resources Management (2022)

CORE SKILLS

Strategic Planning & Process Implementation Financial Tracking Policy & Procedure Modification Office Administration Retail & Sales Management Team Leadership Negotiating Documentation & Control Creative Problem Solving Report Preparation Performance Optimization Expense Reporting

TECHNICAL SKILLS

MS Office 365 Google Suite Adobe Workday ADP Bill.com Quickbooks SAGE POS Systems MS Teams/Zoom/Skype Social Media DocuSign Concur PowerPoint Resource Scheduler SalesForce SharePoint Type 50 WPM Mac, PC, Chrome.

EXPERIENCE

WHITMAN & ASSOCIATES@The Links, Incorporated

Executive Office Coordinator

Washington, DC

Oct 2022-Jan 2023

Coordinated projects for the Executive Director and supported the management of the executive office.

●Coordinated Director’s calendar and schedule; created, edited and maintained electronic files and written communications.

●Provided administrative support to other staff when requested; processed and screened incoming and outgoing communication and correspondence to ensure proper dissemination of information.

●Answered and responded to calls from members of the association regarding concerns related to the foundation or membership.

PnP STAFFING GROUP@H4H Washington, DC

Executive Office Manager Apr 2022- Jun 2022

Delivered office automation support for two offices supporting strategic operations. Communicated with department heads on issues, as well as collaborated on special projects.

●Maintained communications with vendors, and business partners to ensure the monitoring of office maintenance on equipment, supplies, and office safety is up to standard.

●Prioritized confidential inquiries from external or internal sources with correspondence or other messaging on behalf of the President/CEO. Scheduled and coordinated calendar items to support top executives including processing reimbursements for the finance department.

●Collaborated with human resources on recruiting, annual Open Enrollment process, policy reviews and process updates, job replacements, and resumes.

HELP UNLIMITED Washington, DC

Front Office Assistant Jun 2020 – Nov 2021

Delivered administrative support to help assigned organizations manage operational functions in all industries in areas related to executive support, office management, and customer service.

●Provided exceptional customer service as needed within the frontline area, resolved challenges, and ensured a superior customer experience and office administrative support.

●Performed sufficient steps to minimize assigned project risks; liaison with and supported project managers to ensure tasks were executed correctly.

●Ensured compliance with assigned business health and safety policies, standards, and procedures.

LORD & TAYLOR Chevy Chase, MD

Manager Jun 2019 – Jan 2020

Managed two beauty brands, and two staff while maintaining company image and strategized brand initiatives by communicating with company executives, marketing personnel, and public figures. Performed informal surveys on industry trends and public perception to enhance sales and customer service.

●Strategized and implement promotions for clients and the public with gifts-with-purchases (GWPs), and merchandise unit assembly MUAs; and played a key role in in-store outreach programs and events to reach department sales goals;

●Trained and coached volunteer staff during special events.

●Enhanced the customer service experience by 10% in 6 months by conducting informal surveys on products and services to increase client retention.

MILESTONE @ FACEBOOK Washington, DC

Lead Receptionist Mar 2015 – Nov 2018

Managed the front desk and collaborated on event planning initiatives along with administrative tasks for the Facebook Government Regulations office. Partnered closely with security and event management to support special projects for on-time delivery and within organizational parameters.

●Responsible for badging and signing in of all guests into the office; training of new hires to ensure seamless project knowledge.

●Strong problem solver/critical thinker on issues and queries from public/clients; and coordinated process for new Freight n Ship department to ensure smooth shipping needs for office; as well as with Facilities when onboarding new hires.

●Coordinated meetings and event logistics with office Manager; performed other administrative tasks for executives where needed.

UNISPEC ENTERPRISES@USDOT

Washington, DC

Office Assistant

Nov 2010 - Aug 2011

Hired as the backup assistant to General Counsel, HAZMAT to aid in managing the program calendar for Grants Division staff and provided support when needed.

●Monitored Grant program mailbox and filtered mail to appropriate staff for action; prepared email blasts to grantees on applications and financial reports; scanned and uploaded files, and performed file transfers; created and maintained spreadsheet reports on team projects and for grants program lead.

●Performed backup duties for Office of Associate Administrator that included calendar briefings on daily events; performed email distribution to divisional directors for weekly highlight reporting.

●Prepared reading packets for Associate Administrator's review for recurring (Tuesday) Executives and Office Director's meetings; answered calls for service concerns or inquiries, and implemented a call tracking report for Counsel to stay ahead of issues that impacted operations.

CONTEMPORARY STAFFING@FCC

Washington, DC

Office Assistant

Oct 2009 - Mar 2011

Hired to support the Office of the General Counsel where I collaborated on projects within two executive offices.

●Managed multi-line switchboard, responded to inquiries, ascertained callers' requirements, and provided information.

●Assisted Chairman's office/Commissioner's offices with VIP clearance requests for local/international visitors into these offices as well as CAR and location cards for business meetings; assisted senior staff with schedules and kept track of meetings, guests, and/or anticipated changes.

●Received meeting guests; determined any additional requirements and provided assistance.

MACY’s Washington, DC

Sales Lead/Key Holder Sep 2009 - Nov 2012

Opened and prepared display units for merchandise, sales, and promotions. Provided assistance to customers, delegated tasks, prepared terminals for cash/credit payments; communicated product benefits, as well as providing premier customer service.

●Met target sales goals averaging $10,000 - $50,000 monthly plus bonuses depending on promo goals; maintained accurate sales records to derive the right accountable figures.

●Collaborated marketing efforts with management on offers to boost sales and retained over 250 clients; supported other departments when stretched to capacity.

●Focused on clienteling for repeat business to meet sales goals by strategizing ways to enhance service practices to match company standards.

KELLY SERVICES@FANNIE MAE

Washington, DC

Sr. Administrative Assistant

Jan 2006 - Dec 2006

Hired to support two divisional leads, and eight staff members of the ADS Platform team with a variety of administrative tasks where needed.

●Assisted with coordinating weekly meeting agenda, took meeting minutes; and compiled executive team reports to the final summary for weekly executive briefs.

●Provided backup support for front office reception and assigned work initiatives from other departments to support work overflows; managed several active calendars of appointments, composed and prepared confidential correspondence to final form.

●Assisted with arranging complex and detailed travel plans/itineraries/agendas, and compiling documents for travel-related meetings; and prepared, tracked, reconciled expenses, and processed disbursements.

COMMUNITY ACTION PARTNERSHIP

Washington, DC

Director of Membership

Jan 2002 – June 2005

Developed work plan initiatives to help increase memberships and collaborated with management when making decisions related to retention, recruitment, marketing, and branding.

●Retained and recruited memberships contributing 75% to revenue goal of 50% in 2002. Led brand sales support project in 2003 and 2004 penetrating revenue thus promoting brand unity and visibility meeting sales goal by 50% in 3-6 months.

●Managed customer service and order fulfillment process, including the integrity of the database, fulfillment timelines, and inventory control; performed updates to the annual directory for print and distribution.

●Served as principal staff representative at the annual convention, exhibits, and outreach activities; managed registration of over 2000 attendees and coordinated travel for board and staff.

●Worked with the director of the Community Action Peer Recognition Program preparing and scoring exam study, certifying new members, and organizing frequent mailings; wrote short briefings for association “The Promise” newsletter.

DC BAR ASSOCIATION

Washington, DC

Membership Assistant

Mar 2000 - Jan 2001

Assisted the Director of Membership with record management related to members, programs, and general correspondence.

●Participated in association events and activities and greeted members offering necessary assistance.

●Coordinated efforts with chapter leaders involving mass mailings to committee board members.

●Performed other assigned duties supporting, reception as well as, meeting and convention planning.

PREFERRED STAFFING GROUP@DC DMH

Washington, DC

Administrative Data Specialist

Apr 1999 - Oct 1999

Assigned to the Department of Mental Health Housing & Development division to participate in a digital conversion project supporting the Director of Housing Programs and her team.

●Worked with the program manager to convert bulk documents into a newly developed database for intake and refinement compliance with HIPPA.

●Gathered paper files for review and analysis to determine extraction or destruction of data to a structured system.

●Performed file delivery and data activation of record types for indexing, validating to transform records, and performing other support tasks assigned.

References are available at request.

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