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Vice President Customer Service

Location:
Burke, VA
Posted:
July 19, 2023

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Resume:

JIM CARTER

Primary: 703-***-**** Email: adyd6o@r.postjobfree.com

https://www.linkedin.com/in/jimcarterpublic/

SUMMARY:

Proven, results oriented recruiting professional with a strong focus on talent solutions. Recruiting for; Office Administration, Accounting & Finance, Healthcare, IT and professional/executive search candidates for both contract and direct hire opportunities. Working with companies around the world with various levels of diversity and complexity to help solve their talent acquisition challenges.

WORK HISTORY:

Experis (formerly ettain group/NTT DATA Services, LLC) - Major Account Recruiting & Sales Executive - Strategic Staffing September 2019 - Present

Hired on board to realign, grow and support one of the larger clients in NTT’s Strategic Staffing portfolio here on the East Coast.

Identify/Plan/Support recruitment opportunities within targeted clients

Expand footprint in existing clients for recruiting staffing and solutions business

Work as part of a strategic team to build recruiting & sales charter, process, plan, tools, KPIs

April 2017 – August 2019 – Sales and Recruitment Development Executive - Several 1-year contracts, focused on sales / recruiting and team development w/Experis and CC Pace and USM Business Systems.

Focus was on sales, sales processes, forecasting & pipelining opportunities

Building out existing relationships for growth

Targeting and planning for NEW customer acquisitions

Identifying, hiring and training NEW sales personnel

Contributing to overall recruitment processes, performance and expectations

Revature, LLC Senior Vice President Recruitment, Training & Sales October 2015 – March 2017 New Client & Program Development

Responsible for overall management of sales, recruitment, and part of operations. Work closely with owners and our ‘C’ level team, as I am part of the executive management for the firm. Responsibilities include;

Maintain positive relationship between REVATURE and client.

Helps meet goals set for client.

Helps ensure that REVATURE output meets agreed-upon strategies and objectives.

Promotes timely client approval/feedback/criticism of REVATURE output for assigned work.

Helping develop workable budgets and plans.

Collaborating with the BDM(s) in preparation of recommendations, marketing strategies and actions for the client.

Reviewing, analyzing material relative to client needs -- media results, research data, etc.

Coordinating and managing the activities necessary to meet the needs of assigned projects.

Modis (Adecco) October 2010 – October 2015 Managing Director

Manage overall operations in recruiting & sales for a 35M service center in the Washington, DC metro market of Modis (Adecco’s IT Staffing Division). These responsibilities include:

Consolidating the area of 2 offices into one A-office mega-hub

Hiring and training sales and recruiting teams and operations team

Identifying and expanded into NEW viable market segments, such as Government space, Healthcare, Legal and Integrators

Responsibility for delivering and executing sales, recruitment and development plans, to meet all budgets and P&L line items

Part of the budget planning and implementation process

Build and manage vendor partnerships, contingent workforce and outsourcing programs

Responsible for growing operation to be in top 5 of company, to be a “A” office and grow revenue to 35M

Managing all sales, recruitment, VMS and customer service programs

Recognize 1st as key contributor to COE (Center of Excellence)

Recognized as one of 11 leading centers to pilot new programs in training, sales and recruiting for Modis

Clovis October 2009 – October 2010 Sales & Recruiting Director (company sold)

Hired to manage all sales efforts for company. Position and focus changed drastically, company was purchased. Made decision to change, hence pursuing and accepting Modis. Similar responsibilities as Kelly IT – with focus on 100% sales

Kelly IT August 2008 – October 2009 District Manager - IT Division (consolidated and closed IT market)

Manage overall operations in recruiting and sales and direction of the Washington, DC metro area market of Kelly IT Staffing.

Advantage Human Resourcing July 2005 – August 2008 Vice President Recruiting & Sales (company sold)

(Wholly Owned Subsidiary of Goodwill Industries (out of Japan),

Manage overall recruitment & sales operations and the direction of the Mid Atlantic market of Advantage Human Resourcing.

Global CI - IT Consulting/Staffing Firm June 2003 - July 2005 President-Vice President Recruitment & Sales

Managed a consulting firm in which the successful determination in sales growth and development of the company's recruitment staffing business grew from a 3.2-million-dollar business to 5+ million-dollar operation in first year.

February 1984 - June 2003

Ardelle Associates Staffing Firm March 2002 - June 2003 Director of Sales

KENDA Systems, Inc. December 1996 - February 2002 Sales Leader (company sold)

Technical Aid Corporation-TAC/EDP February 1984 - November 1996 Sales Leader (company sold)

NOTE WORTHY:

Held facility clearance and managed cleared personnel process of on and off boarding and placement

Trained in IT networking and connectivity, office applications and various VMS and ATS tools

Experienced State. Local and Federal Government staffing sales & recruitment

Experience with GSA schedules and contracting terms

* Professional references, LinkedIn recommendations and personal references will be provided upon request



Contact this candidate