Chablis Shaw
**** ******* ****** * Durham, NC ***13 * 984-***-**** * adycum@r.postjobfree.com
Detail oriented, compassionate, empathetic hard worker with the ability to follow instructions and provide excellent customer service. I am seeking to obtain a position where I can make the most of and advance my skills.
Core knowledge and skills
Call Center Skills
Client Scheduling
Customer Service
Medical Records
Medical Terminology
ICD-9/CPT Coding
Patient Registration
Knowledge of various skills in collecting labs
Skills in filing.
Skills in both verbal and written communication
Skills in establishing and maintaining effective working relationships.
Payment Posting
Telephone Protocol
Scheduling and Appointment Setting
Typing 35-50 WPM
Microsoft Office/Excel
Career Highlights
Certification – Medical Administrative Assistant, 2012
Certified Phlebotomist 2011
BHLS/CPR: Adult, Child, Infant & AED Training
PROFESSIONAL EXPERIENCE
Doctors Making House Calls, NC 2018-now
Organizer
Trained new employees
Created DMR orders and sent them
Created physician orders for facilities and sent them
Refilled prescriptions
Demonstrated proper telephone etiquette, writing and corresponding with power of attorneys of patients and other supervisors within the company
Ensured that all daily tasks and duties passed down from providers were completed.
Sent referrals for home health, PT/OT/ST
Assisted with prescribing medications for providers
Gave VO’s for hospice patients
Built FL2’s
Sent orders for x-rays and ultrasounds
Completed DMV handicap letters
Sent dementia letters
Set appointments for home patients and those in facilities
FedEx pickups for urinary swabs
Sent medical records request forms
Referrals for Hospice services
ARS Rescue Rooter 2017-2018
Answered incoming calls and made outgoing calls
Scheduled and rescheduled appointments
Sold maintenance plans for HVAC systems and generators .
Called and mailed reminders for services needing to be rendered
Communicated with different departments regarding customer needs and questions relating to services via email
Transferred calls to proper personnel or department
Responsible for a majority of clerical and administrative duties
Insight Pest Solutions, NC 2014-2017
Retention manager
Trained and orientated new employees
Demonstrated proper telephone etiquette, writing and corresponding with service managers, regional managers and other supervisors within the company
Ensured that all of my employees handled all daily tasks, duties and responsibilities; handled disciplinary actions
Performed call monitoring with my representatives, call coaching, monitored the call stats throughout the day, handled reports coordinated with my supervisors to assist with quarterly reviews
Assisted with escalated calls from my representatives when the customers displeased with their accounts; submitted financial credits to settle disputes; cancelled customer contracts when service was not in compliance with agreements; arranged payment plans for customers; rescheduled service dates to help accommodate customers satisfaction
Team lead at Insight for the sales coordinator department; handled all new customers; rescheduled for initial services, closed accounts
Center For Employment Training; Durham, NC 2011-2013
Externship
Handled clerical and medical administrative tasks that include data entry, filing records management and billing in the healthcare environment
Demonstrated proper telephone etiquette, writing and corresponding with patients, telephone reception, input insurance payments using computerized database, coordinating and completing assigned projects effectively
Performed routine medical office procedures including obtaining patient vital signs and recording patient information into charts, scheduling, and maintaining patient medical charts
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to applicable alphabetic and numeric filing system
Tender Mercies Incorporated; Durham, NC 2009-2011
Office Assistant - Responsible for all clerical and administrative duties
Handled clerical and medical administrative tasks that included data entry, filing records management and billing in the healthcare environment
Greeted clients and employees, pulled medical records, processed insurance/Medicaid billing, and obtained client data/privacy signoff
Responsible for a majority of clerical and administrative duties (answering phones, copying, filing, etc)
Excel Home HEALTH; Durham, NC 2005-2010
Nurse Aid
Assisted with activities of daily living
Transported clients to doctor offices
Provided personal care for patients
Took vital signs and finger pricks
Carolina House of Chapel Hill CHAPEL, NC 2006-2007
Certified Nursing Assistant
Gathered vital signs,
Feed and bathe residents assisted with lunch and dinner.
Assisted resident’s with daily living and activities
Education
Center For Employment Training, Durham, NC (2012)
Medical Administrative Assistant
Hillside High School Durham, NC (2004)
TRIPLE A PHELBOTOMY 2010
Johnson C. Smith University (2004-2005)