Customer Service Sales Specialist

Timothy Whitley

Ruston, LA ***** • 318-***-**** • adyc0w@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Operational Efficiency

Assigning Stories

Attaining Quotas

Employee Performance Reviews

Sales Goal Achievement

Solution Management

Work History

Solutions Manager, 05/2015 to Current

Verizon Wireless – Ruston, LA

Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication. Maintained deep technical background knowledge in Product or Service parameters in order to facilitate authoritative communications with customers and internal stakeholders. Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices. Collaborated with product engineering teams to implement requested features and address weaknesses in Software.

Oversaw development and implementation of improvements to support and network operations. Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

Communicated regularly with customers concerning data exchange and technology integration. Proven ability to learn quickly and adapt to new situations. Senior Sales Specialist, 07/2008 to 07/2015

Verizon Wireless – Ruston, LA, Tulsa, Ok

Developed and maintained knowledge of current sales and promotions. Trained, coached, and mentored new sales associates for maximum performance. Handled cash register operations and customer transactions to process payments. Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Provided exceptional customer service to foster client loyalty and satisfaction. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

Bachelor Of Science: Business Management, 12/2008

Grambling State University - Grambling, LA

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