*** ********* * * **. S t ockbridge GA. *****

a a l i adybj2@r.postjobfree.com

757-***-*-*-**

A A L I Y A H R O B I N S O N

Results-driven and dedicated management professional with comprehensive experience overseeing administrative matters, such as managing correspondence, administering records, monitoring calendars, and composing documents. Proven success achieving assigned targets accompanied by expertise in collaborating with all members of the organization to achieve business objectives. Leverage communication skills to interact with staff and team members, while maintaining the highest level of confidentiality. Talent for supporting senior executives complemented by ability to maintain efficient office operations. Proficient in supervising overall aspects of customer service and support, improving performing metrics, and ensuring maximum customer satisfaction. Collaborative communicator, focused on building relationships and synergy across business lines to drive positive change. A R E A S O F E X P E R T I S E

Documentation & Reporting

Strategic Planning & Execution

Record Keeping & Maintenance Office Management

Project Management

Performance Optimization Team Collaboration

Customer Service

E D U C A T I O N

Bachelor of Arts, Interdisciplinary Studies ( Arts Administration), 2020 Georgia State University (Honors & Dean's List)

Intern Managing Director Theatrical Outfit

Intern Assistant Director, Education Programs & Artist Relations Rialto Center P R O F E S S I O N A L E X P E R I E N C E

Golden Corral, Stockbridge Ga

Customer Service Specialist

Organized and led team meetings as well as arranging weekly schedule and shift rotation logs to achieve designated outcomes. Implemented best practices and robust customer service techniques for resolving customer conflicts, while addressing their concerns. Responsible for financial aspects of the restaurant, sales, cost, fixed assets, ordering food and supplies. Timely implementation of all corporate programs, ensures great guest service, safe food quality, restaurant cleanliness and sanitation.

AREAS USA, Atlanta International Airport, Atlanta Ga Assistant Concept Manager

Managed over 20 employees and oversaw two stores for a multi-million dollar company on Concourse B & C that gross reached over $10,000 daily. Assisted with implementation and enforcement of all standards in accordance with store and food safety guidelines. Restocked produce and calculated inventory for each of of my stores. Conducted employee performance evaluations.

2016 - Present

2021-2022

Organized a systemic method of rotation of defined responsibilities with a keen focus on providing premium customer service for maximum satisfaction and retention. Known for performing exceptional well under high-stress conditions and providing high-quality service to an average of 200 or more patrons per shift.

Policies & Procedure Compliance

Managed busy/ hazardous working conditions by directing traffic. Nitelines USA-Dekalb Board of Health, Doraville Ga Contract Specialist

Registered, verified and cleared over 2,000 people weekly for COVID-19 vaccine by leveraging GRITS database. Collected data, including patient consent forms, proof of identity and insurance as well as crafting reports, while ensuring compliance with defined standards.

Summer Camp Counselor YMCA Bremerton, Washington (2019) Student Assistant/ Office Assistant Georgia State Advisement Center Downtown, Atlanta (2017-2019) A D D I T I O N A L E X P E R I A N C E

T E C H N O L O G Y & T O O L S

Microsoft Office Suit

Office Equipment

2019- 2020

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