Denise Hook

HARD WORKING DEPENDABLE AND

Wichita, KS 67209

adybi0@r.postjobfree.com

+1-316-***-****

QUALIFICATIONS,: : I am a punctual, dependable, trust-worthy, self starter. I am a very quick study. I have been exposed to a variety of computer programs including the following: Windows 10 Windows XP, Windows 2000, Windows 2007, Windows 98,Microsoft Word, Microsoft Excel, Microsoft Power Point, Lytecv Medical 2001, Internet, Quatro Pro, Real World, Peachtree, ADP, Paper Port, Act Scheduling Software. I am also familiar with ten-key, typing and have performed a variety of office duties such as A/R and A/P, Billing, Office Management. I work well both with others and on my own. My Performance is very important to me, so I have always been an excellent employee Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

Carnival Cruise Line

March 2022 to Present

Change sail dates

Add guest

Adv of policy's and procedure

Answer general questions

Take payments

Unemployment Claims Specialist

Indotronix International Corp - Wichita, KS

March 2021 to February 2022

I am an unemployment claims specialist for Oklahoma Employment Security Commission. I work with claimants on their unemployment claims filing appeals, filling out fact finding statements, sending forms to have codes removed, triggering payments, triggering call-ins, filling out other templates making sure everything is up to date in all the systems. Know which system to use for whatever you need to do or what Information you need to give claimant. Answer claimants questions regarding their claim. Customer Service Representative

Winston Brands Inc - Wichita, KS

March 2017 to October 2017

Took customers orders track orders solve customers issues

• Assisted customers with a warm and professional attitude

• Processed orders, exchanges, refunds and customer transactions

• Managed customer accounts

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Performed data entry for customer information, shipments and orders Office Manager

Productive Tool Products - Fenton, MO

March 2015 to July 2016

Product Research

• Managed office

• Processed mail

• Responsible for outgoing communications

CSR

Anomally Squared - Wichita, KS

January 2013 to February 2013

Take Inbound Calls To Qualify

• People For Clinical Trials For

• Different Ailments

• Performed data entry for customer information

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Assisted customers with a warm and professional attitude

• Answered general questions

• Provided policy and service information

CSR

Bank of America Call Center

September 2008 to April 2009

CSR

• Took Inbound Calls To Help

• People With CD's and Ira's

• Performed data entry for customer information, shipments and orders

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Performed data entry for customer information and orders

• Managed client records

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory

• Handled online orders and credit card transactions CSR

Semperian

January 2007 to September 2008

Took Inbound Calls Helping People With

• Their Lease Agreement and Smart

• Buys And Giving Answers on Repossession

• And With Their Payments And Other

• General Office Duties

• Performed data entry for customer information and orders

• Answered calls from customers and clients

• Responsible for tracking and maintaining inventory

• Resolved customer information and complaints

• Responded to claim inquiries

Contract Employee

Aearo Company - Wichita, KS

February 2003 to September 2007

Contract Dispenser/Store Man anger

• Order Prescription Safety Glasses for Boeing Workers

• Measure Seg Height So The Bifocal Will Be in the right place

• Also Fit the Glasses So We Make Sure They Fit Perfectly

• Fix Them If the Nose Piece falls off or the lose a screw Admin Asst

Kansas Credit Investigatiom - Wichita, KS

March 2003 to May 2006

Accounts Receivable

• Billing Also Accounts Receivable

• Run Civil and Criminal Backgrounds

• Maximized smooth office operations by staying on top of background check

• Carried out receptionist duties such as answering phones and directing visitors, clients, customers, students and calls

• Prepared expense reports

• Input invoices into Quickbooks

• Performed administrative duties such as filing, faxing, scheduling and placing orders

• Assisted in answering Clients questions

• Greeted visitors, clients, customers and students, directed phone calls, and set up appointments

• Managed day-to-day operations of department

• Communicated with Clients

• Handled phones and faxes

• Monitored office supplies

• Composed Background check s and end of month accounts payable and also accounts receivable as well reports

• Monitored office supplies

• Ordered and distributed work orders

• General clerical support duties including filing, placing orders, scheduling and faxing Education

Diploma in Medical

NEW HORIZONS TRADE SCHOOL

Skills

• Microsoft office, power point, excell and other computer skills (5 years)

• Accounts Receivable (5 years)

• Accounts Payable (2 years)

• Billing (3 years)

• offfice mgmt (2 years)

• admin asst (3 years)

• Microsoft Windows (10+ years)

• 10 Key Data Entry (10+ years)

• Clinical Trials (1 year)

• Laboratory Experience

• Leadership (3 years)

• Bookkeeping (6 years)

• Accounting (5 years)

• Clinical research (1 year)

• Customer service (10+ years)

• QuickBooks (3 years)

• Microsoft Outlook

• Recruiting (2 years)

• Medical Billing

• ICD-9 (1 year)

• ERP systems

• SAP

• Office Management

• GCP

• Insurance Verification

• Medical Coding

• Medical Records

• CPT Coding

• Hospital Experience

• Databases

• ICD-10

• Customer support

Languages

• English - Expert

Links

http://adybi0@r.postjobfree.com

Certifications and Licenses

HIGH SCHOOL DIPLOMA

May 1988 to Present

CMA

2007 to Present

NEW HORIZONS TRADE SCHOOL TOOK MEDICAL BILLING AND CODING BUT HAVE NOT PASSED FINAL CODING EXAM

Assessments

Customer Focus & Orientation — Proficient

April 2020

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Familiar

April 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Advanced attention to detail — Completed

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Senior administrative assistant/receptionist — Completed September 2021

Using advanced scheduling and organizational skills in an office setting Full results: Completed

Customer focus & orientation — Familiar

February 2022

Responding to customer situations with sensitivity Full results: Familiar

Customer service — Familiar

February 2022

Identifying and resolving common customer issues

Full results: Familiar

Call center customer service — Completed

April 2020

Applying customer service skills in a call center setting. Full results: Completed

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

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