Enthusiastic, results-focused and highly accomplished Organizational Change Management Portfolio Consultant offering 20+ years of progressive leadership experience. A business strategist recognized for having superior leadership skills, exceptional training abilities, and superlative business acumen. Ability to transform high-potential employees into outstanding leaders who understand what is critical for financial and operational success. Organized and diligent. Abilities include excellent written, oral and interpersonal communications; complex problem-solving capabilities; analytical and critical thinking aptitude.

Highlights

Organizational Change Management

Strategic Planning

Business Facilitator

Employee Adoption

Learning Development

Project Management

Performance Evaluation

Communications

Team Management

Cost/Expense Reduction

Process (re)design

Process Documentation

Staff development

Training Development

Experience

OCM and IT Training Manager

The Greentree Group - State of Ohio

July 2021 to present

C2C Consulting

Responsible for developing learning and development strategies, including assessing necessary skills, vetting trainers and implementing training strategies for Dynamics 365 implementation. Accountable for the performance, productivity and talent development of 3 employees.

•Hands on Organizational Change Management and IT Project Management experience.

•Developed OCM plan and integrated with master project plan.

•Developed and guided 3 OCM team members across multiple projects.

•Managed a team of Business process consultants on delivering ILT, Virtual, on-line training plus development of process documentation.

•Developed impact analysis, sponsor management plan and resistance plan/analysis.

•Matured the establishment and sustainment of a change management practice within and across the business to increase employee readiness and engagement.

•Provided direct support and coaching to managers and supervisors regarding change management leadership behaviors.

•Supported the design, development, management, and delivery of communications interfacing with Corporate Communications.

Organizational Change Management Lead Vaspire Technologies

April 2021 to July 2021

C2C Consulting

Coached management and staff to apply structure to OCM activities for a state-wide Servicenow implementation. Facilitated the development of a comprehensive stakeholder analysis repository. Collaborated with SME resource to develop communication plan and distribution lists utilizing the stakeholder repository. Created awareness plan for Change Agent network.

•Acted as an OCM Advisor to business teams to coach extended teams on use of all OCM templates and provided support for completing deliverables.

•Focused activities around core change management processes such as audience analysis, impact analysis, role design, organizational design, site readiness training and communication to ensure end user adoption.

•Supported leaders in the chartering of initiatives and identifying measures of success.

•Executed change management assessments: Prosci PCT, Risk Assessment and CMROI.

•Developed change mitigation strategies utilizing PROSCI change management processes to Identify stakeholders and impacted areas.

•Managed an existing core group of change agents across the state to ensure an effective support of the transformation in behaviors and actions.

OCM Senior Business Consultant

Engage-esm

Feb 2020 to Nov 2020

W2 Consulting

Provided Organizational Change Management (OCM) structure and best practices to stand up the OCM functions and tools for a global ServiceNow provider. Initiated design, implementation and support of OCM services to a worldwide medical and pharmaceutical company.

Applied a structured methodology to lead organizational change management activities.

Established and maintained strong relationships with the ability to influence others and move toward a common goal utilizing experience and knowledge of change management methodologies and tools.

Managed OCM activities for McKesson, Norfolk Southern and UPS Servicenow implementations.

Worked with Project Managers and Program Managers to integrate change management activities into project plans.

Engaged with cross-functional areas to align key stakeholders, increase awareness of various change initiatives and drive business results.

Offered best practice guidance for use of MS Teams, Office 365 and collaboration tools in a remote situation.

Organizational Change Agent

The Greentree Group

Aug 2016 to Feb 2020

1099 Consulting

Served as liaison between Jobs Ohio, the State of Ohio and 486 contract liquor agencies (collectively known as the Liquor Enterprise) aiding in deployment of MS Dynamics AX, system process changes and end user adoption. Performed as Administrator for implementation of Salesforce CRM and Communities creating customer database, process design and implementing contract renewal workflow. Applied organizational change management best practices (PROSCI model) ensuring the Liquor Enterprise was prepared for the implementation of Microsoft Dynamics AX to Ohio's 485 State Liquor Agencies. Managed team of 4, execution of strategic and tactical endeavors keeping project on budget.

Responsible for engaging and maintaining strong stakeholder relationships, improving collaboration efforts, applying complex problem-solving abilities, identifying solutions and making recommendations for process improvements to the stakeholders.

Created and executed new process for contract management utilizing Salesforce. My efforts resulted in 99.99% on-time return of validated agreements. Managed licensing cost requirements.

Developed and executed an ongoing communications plan focusing on consistent messaging of communications between Agencies and Partners, aligning with the business strategy of the Liquor Enterprise.

Developed and managed training plan components including needs assessments, skill requirements, content by level, training logistics and attendance requirements (end user and back office).

Collaborated with stakeholders, created assessments, prioritized tasks as a team. Proven ability to change direction quickly, and known for providing prompt response while applying practical knowledge of the consumer industry including, retail, supply chain, and marketing segments.

Sr. Organizational Change Agent

The Abreon Group – Minneapolis, MN

Mar 2016 to Jun 2016

W2 Consulting

Provided training development expertise to a large dental equipment and supply company currently implementing SAP’s Customer Relationship Management solution (SAP CRM). Implemented ADKAR best practices for content development and delivery methods including performing gap analysis and User Acceptance Testing of new and existing training materials.

Performed gap analysis between current material and new processes to determine missing training components. Applied organizational change management and instructional design expertise to update and create multi-media classroom/web based/self-paced training for various skill levels. Reviewed existing material for accuracy and consistency.

Delivered training materials, exercise/data packages and post class practice exercises for the EWM, OTC and STC modules in SAP. Mentored team during logistical planning for training employees in 5 distribution centers across the United States.

Trained and utilized employees in the use of HP Quality Center (HPQC) to track incidents of failure in multiple SAP environments.

Assisted in business process design. Coached employees in best practices for SharePoint improving usage of existing tools resulting in a more secure environment for corporate data.

Organizational Change Manager

TMH Solutions - Columbus, OH

Jun 2015 to Oct 2015

W2 Consulting

Coached and mentored 5 employees in the use of Captivate 8.0 while providing direction aiding in the evaluation and development of various training materials – job aids, training manuals and web-based training – for a PeopleSoft upgrade to v9.2. Ensured training materials coincided with business requirements for Strategic Sourcing, Asset Management, Purchasing and eProcurement modules.

Coached development of Training Plan and suggested communications.

Implemented business process changes improving efficiency in time to create and overall quality of training deliverables. Introduced use of Snag-It editing tool for improved quality

Increased staff productivity while implementing project management best practices.

Acted as liaison between consulting firm management and customer management.

OCM IT Training & Communications

Battelle Memorial Institute

Aug 2012 – June 2015

W2 Employee

Introduced and put into action Organizational Change Management methods and procedures for the 120 IT employees touching projects ranging from intra- and inter-departmental to enterprise

Managed the planning, development, and delivery of technical training programs for department and communication efforts to support the organization's goals and objectives.

Performed ongoing analysis to determine technical training and organizational needs and issues. Evaluate and develop training course materials.

Managed the planning of course design and program execution. Ensured training plans met business objectives. Maintained communication with customers to ensure effectiveness of training. Measured and analyzed the effectiveness of technical training program(s).

Ensure the content and delivery of training materials are appropriately tailored to the specific audience. Analyze requirements, schedules, and facilitation of training. Ensure accurate records are maintained.

Assisted in the development of training staff through effective teaching, training, and coaching. Managed, created, and implemented communication plans for all IT projects. Managed the production of communications products from draft creation through the final product, to support the goals of the organization. Created and/or reviewed communication documents. Assisted upper management with the development of communications. Collaborated across departments.

Consulted with internal departments, developed content promoting the appropriate message, and ensure its accuracy. Utilized extensive knowledge of the principles, practices, and techniques of oral and written communications and interpersonal relations skills in order to determine the most effective organizational change methods and materials to be used to persuade organization management and personnel to accept new proposals, enhancements, and product implementation to foster effective relationships among all parts of the organization.

Key projects included: PeopleSoft 9.1, Dynamics CRM, ServiceNow, Cass Mobile, and Office 2013.

Additional OCM Experience

Change Management & Education Consultant

Enterprise Solutions Group

Sept 2010 – Aug 2012

W2 Consulting

Business Process Design OCM

Mpi, (AutoPoint)

Jul. 2008 – Aug 2010

W2 Employee

Education:

The Chubb Institute, Reston, VA Network Engineering & Data Communications

University of Maryland: College Park Horticulture & Agronomy

Certifications

Prosci Certification

PMP Certification 2564390

ITIL Foundations Certification

ServiceNow Certified System Administrator 21190591

Lean Six Sigma – Black Belt

Adobe Captivate Certified Professional

Contact this candidate