Customer Service Administrative Assistant

Terri O'Sullivan 573-***-**** - *** Gulf Lamar, MO 64759 - adyaws@r.postjobfree.com

Experience

Customer Experience Representative

Alorica-Joplin, MO

August 2021 to January, 2023

Servicing all aspects of new and existing customer accounts.

Resolution and de-escalation of account issues including but not limited to money movement, account opening/closing, website navigation, and fraudulent activity.

Research and assistance with debit card and ATM transactions or disputes.

Tracking call related information for auditing and reporting purposes.

Remote assistance and troubleshooting for wire transfers and ACH transactions.

Medicare Sales Representative

United Health Care - Springfield, MO

August 2017 to August 2021

Consulting with and enrolling eligible customers into Medicare Advantage Plans

Property Manager

Property Management Professionals, LLC - Osage Beach, MO

September 2016 to August 2017

• Maintain communication with the board, association members/owners, and vendors.

• Respond to letters and log calls from owners.

• Organize and preside over annual condo association meetings.

• Collect assessments.

• Ensure bills are paid.

• Produce financial statements.

• Establish a draft budget for the board and implement budget policy.

• Ensure tax forms are completed and taxes are paid.

• As appropriate advise the board on governing documents (Rules, regulations, Bylaws).

• Refer the board to other professional advisors (e.g. attorneys, CPAs, engineers).

• Research insurance coverage and manage claims.

• Maintain files for each member of owner/association member.

• Negotiate contracts – with board approval.

• Monitor contract vendors such as landscapers.

Lodging Support Specialist

Expedia, Inc - Springfield, MO

January 2015 to February 2016

• Assist hotel partners with billing, payment and account inquiries like refunds, invoices, declined

credit payments, etc.

• Provide a quality client services experience and make hotels happy they have partnered with

Expedia.

• Answering general questions from hotels about Expedia, and their partnership with Expedia

• Working directly with hotel professionals ranging from basic hotels to five-star luxury resorts.

• Assisting Hotel managers, accounting and billing departments, reservations departments, etc.

• Assist Expedia customers with their reservation issues or hotel relocations.

Substitute teacher

Lamar R1 Schools - Lamar, MO

August 2014 to January 2015

Certified to substitute teach all subjects for grades K-12.

Administrative Assistant First National Financial Services

Camdenton, MO 2011 to 2013

• Prepare and document security transactions, such as purchases, sales, conversions, redemptions,

and payments, electronically or with certificate records.

• Provide reports summarizing daily transactions and earnings for individual customer accounts.

• Prepare forms, such as receipts, withdrawal orders, transmittal papers, and transfer confirmations,

based on transaction requests from stockholders.

• Correspond with customers and confer with coworkers to answer inquiries and resolve account issues.

• Schedule and coordinate transfer and delivery of security certificates between companies, broker/

dealer and customers.

• Monitor daily stock prices and fluctuations.

• Knowledge of banking, financial markets, and analysis and reporting of financial data.

• Outstanding interpersonal, organizational and communication skills.

• Overall knowledge regarding personal and customer service and providing methods, including

customer satisfaction evaluation techniques and needs assessments.

• Knowledge and daily use of Excel, MS word and PowerPoint.

Customer Service Manager

Lampe Marine Maintenance LLC - Lake Ozark, MO

2009 to 2011

• Opening and maintaining customers' accounts.

• Coordinating work orders and scheduling.

• Collecting on all past due accounts.

• Working with outside vendors.

Benefits Representative

Colonial Life & Accident Insurance Company - Springfield, MO

2007 to 2008

• Created voluntary benefit packages for small businesses

• Responsible for prospecting and opening new accounts.

Supervisor

Sunrocket, Inc - Springfield, MO

2006 to 2007

• Directed daily operations of a sales team.

• Interacted with customers and controlled customer service initiatives.

• Executed business administration functions efficiently.

• Hiring, directing, and supervising staff

• Train and evaluate staff, enabling them to improve skills and achieve work objectives.

• Began in Customer Care and promoted to Sales supervisor within 90 days.

Education

Bachelor of Science -Missouri State University - Springfield, MO

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