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Customer Service Patient Care

Location:
Wichita, KS, 67278
Posted:
August 27, 2023

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Resume:

TS Terri Snyder

Goddard, KS ***** 785-***-**** ady9wv@r.postjobfree.com

PROFESSIONAL

SUMMARY

I am retired looking for part-time employment, experienced in retail, customer service, nursing, computer skills, and management. I am reliable, efficient, responsible, and take pride in my work.

SKILLS Recordkeeping and File

Management

Call Forwarding

Efficient Precision

Administrative Arrangements

Content Management Expertise

Attention to Detail

Performance Improvement

WORK HISTORY NURSE MANAGER 04/2006 to 06/2011

Wichita Clinic, Founders Circle Wichita, KS

Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns. Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.

Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.

Fostered improvement in staff development, personnel training, and standards of patient care.

Established and continuously optimized unit schedules and individual work assignments.

Promoted professional development opportunities to encourage nurses to pursue continuous training.

Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives. Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.

Evaluated skills of nursing personnel and verified staff certifications for validity.

Reviewed department performance and adjusted coverage to compensate for changing conditions.

Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations. Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.

Reviewed patient transfer records routinely to verify patients received appropriate levels of care.

Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

ADMINISTRATOR 06/2011 to 09/2013

Center For Same Day Surgery Wichita, KS

EDUCATION Associate Degree Nursing Nursing

Barton Co Community College, Great Bend, KS



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