Customer Service Call Center
Resume:
Kodzo Vivor Olympio
Oceanside. San Diego, CA.
Phone: 760-***-****
Email: ady8ma@r.postjobfree.com
SUMMARY
Meet enthusiastic and a conscientious professional with strong team-player abilities who is impeccably reliable, trustworthy and pragmatic. Adapts well in an ever-changing business environment. Key strengths include:
Problem resolution. Management. Training. International business.
Hands-on troubleshooter. Legal writing. Negotiator. Motivator
KEY SKILLS
Computer literate in a wide variety of packages including Word, Excel, Internet and Email applications
Patient manner and responsible attitude; ability to resolve customer queries, complaints and generate sales
Strong management and negotiating skills
Excellent communication and time management skills; strong negotiating and influencing ability to further business objectives
Follows instructions and directions quickly
• Ability to work carefully with attention to detail
• Strong team member with ability to achieve business targets
Cash handling, banking
PROFESIONAL EXPERIENCE
WALMART(June 2020 to March 2021)
DMV (October 2019 to April 2020)
Field Representative
Duties were providing excellent customer service to all DMV customers, making sure their needs are met. I help clients fill out Drivers License applications, marking papers, issuing provisional Licenses and permits including registering cars and updating records.
California Resident Life Insurance Provider (Effective 10/09/2020)
ANSWERNET (July to November, 2020)
I worked on the Employment Development Department project.
Helped with unemployment claims, including Stimulus packages. I explained various claim options, procedure and resolved technical issues.
Lowe’s (April 2019 to Nov 2020)
Cashier.
My duties were cashiering, processing cash and check transactions, helping customers locate items, maintaining general security in store whilst delivering world-class customer service
Self-employed Artist. (Sept 2015-April 2019)
E-Commerce.
http://www.fiverr.com/kodzo123 I help with legal letters and forms.
Contemporary artist
Landscapes, nature and abstract paintings.
E-bay seller, involving outsourcing, listing products and sales
Shipping and resolving client queries
Conduit Global (NHS Direct) Milton Keynes UK.(June-Sept 2015)
Call Center Agent.
Worked as a call center agent on the National Health helpline.
Schedule appointments for Doctors.
Interviewed clients to determine their health needs and match them with the appropriate health department for treatment.
Victim Support, UK. (June-July 2015)
Client Advocate.
Worked with Victims of crime and anti-social behavior.
Interviewed victims and helped them file Police reports
SITEL, London UK.(2Jan-28Feb 2014)
Call center Agent.
Worked as an outbound call adviser on a Microsoft project
Offered advice on company software and explained the benefits to clients
Helped to renew packs
EAT (Terminal 3, Heathrow), London, UK.(Aug-Dec 2013)
Customer Service.
Cashiering and delivering excellent customer service
Selling and exceeding customer’s expectation at all times.
Built good working relationships with customers.
Promoted Heathrow rewards facilities.
Royal Bank of Scotland (May 2006-Dec 2011)
Customer Service Officer.
First point of contact for all customer queries.
Generated multiple sales leads and processed transactions.
Motivated staff members at daily morning meetings to maximize performance using personally developed training materials.
Complemented administration and cashiers.
Communicated with customers via email, fax and phone.
Liaised with staff and management at all levels.
Fuller Hotels(Feb 2004-April 2006)
Receptionist
Corresponding with clients over the phone and the Internet.
Generated leads and implemented company policies to maximize profit.
Trained new receptionists
EDUCATION
Bachelor of Laws ( LLB Law). Completed a 4year degree program from 2009 to 2013, whilst working at the same time.
University of London, Birkbeck College. United Kingdom
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