Customer Service Representative

Bryan Hodge

***** ******* ***** ********, ** ****7 512-***-**** ady7x0@r.postjobfree.com

PROFILE

I have extensive experience in the following areas:

Customer Service escalations supervisor

Sales both over the phone and face to face

Collections/Sr. Customer Service Representative

In these positions I have been able to help customers and the company by creating viable solutions for all parties involved. I have developed the skills of active listening, providing empathy, and de-escalating situations when necessary. EDUCATION

Ohatchee High School (High School Diploma)

Jacksonville State University (Associates in Business Management)

WORK HISTORY

Employer August 2022-July 2023

Customer Service Representative

Provided customer service for a variety of companies. The needs of the clients entailed understanding the customers needs by actively listening and deciding what steps to take to resolve the customers needs.

1ST FRANKLIN FINANCIAL August 2015-June 2022

Collections Agent/ Senior Customer Service Representative

Acquisition of customers and resolution of delinquent accounts. I utilized all available tools to come to an agreed upon resolution. I offered options, regarding programs we have to get customers accounts current.

COLLINS FINANCIAL October 2009-July 2015

Customer Service Representative

Serviced credit card accounts for several institutions nationally. I provided further explanation on card utilization, card fees, and interest rates. In addition, educated customers on promotions in accordance to where they lived regionally.

DIAL AMERICA MARKETING May 2002-September 2009

Customer Service Supervisor

Managed a team of representatives to service credit cardholders, nationwide. I trained my team on best practices and techniques. I would offer further guidance and techniques on how to interact with customers; prior to escalation of calls.

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