optical manager

Faheem Khan

Optical manager

Personal Statement

I am a self motivated, focused and confident Optical Assistant with 5 years experience within the optical field, starting out as an apprentice and working my way up to the management side, achieving around almost up to 3 years worth of experience plus a background in management . They say fulfilling your ambitions or dreams is not easy but the experience behind it is what makes it difficult for someone to say no. I would love to be part of your amazing team and take on the responsibility to be an optical manager . I have learnt a lot over the past few years and worked very hard with my previous companies, and I believe I can do even better working with your team to make a better future for myself but also help your company achieve a lot more. And I’ve also achieved a year of optometry. Working as a team and inflicting and influencing others in different ways is my strongest high, as not everyone learns the same way but I am able to adapt to everyone’s habitat and be able to get what we need.

I have excellent communication skills, along with the strong people skills needed to interact with patients, and ensure a high level of customer satisfaction. My hard work is always appreciated for my excellent standard and quality of work which I am able to prepare. I am a positive individual who drives my colleagues and works as part of a team, always motivating everyone and making sure positive vibes are given through. My aim is to meet and exceed my goals and targets and drive the store forward. I feel I have the skills needed for your role and be able to play a big part, definitely team work and leadership is a must to set the foundation and standards of your company, your self and your staff, using my own initiative and being love being put through my paces to achieve something, ambitious to get goals and awards. Get the best out of my self and my staff in the most positive way, sales driven and KPI plus customers service as that is the foundation, ethical, company loyalty, driving my staff to achieve and driving the company and treating it or other than my own

Key Skills

Management skills of running a solo store on my own involving all types dispensing and problem solving

Knowledge of Laser and Intraocular lens (IOL) procedures

Expert in pre-test machinery

OCT scans/screening

Excellent customer service skills

IT Skills (use of spreadsheets, databases, word processing, etc.)

Theoretical and practical knowledge of optometry

Working with patients, selling and working with KPI

Store sales and standards

Hard working

Determined

On time and getting everything done before deadlines

Motivated/ambitious

Driving colleagues

Intellectual

Thinking outside the box and solutions

Achieved level 2 apprenticeship in optical assistant and customer service

Lab technician

Machines

Glazing glasses and lenses

Work History

Current job – company closed / redundant

2023 Feb – to January 2024

Brillen opticans optical manager

Managing a solo clinic

Remote resting

All types of dispensing

Management skills

Being HR

Problem solving

Managing policy procedure and giving training

Taking responsibility of everything as you are a solo tester and dispenser

Confidence

Ethics

Trust

Loyalty

Paper work

May 2022 to now feb 2023

Ollie Quinn/PPRUK locum – worked as a locum part time x1/2 days a week alongside John lewis, doing 6 days a week together

Asm and locum as a dispenser

Leading with their tailored lens designs and working highly with the bespoke eye tests and working alongside the Ways of OQ. Manufactured from Canada, unique to them selves and Carried a team of up to 4 individuals, KPIS, managing, shop floor, hitting targets and deadlines of rotas ect

Duties as an Optical Assistant Assitant manager

dispensing and fitting spectacles, contact lenses and vision aids

dealing with prescriptions written by GP's and optometrists

Advising patients on the various types of lenses and spectacle frames (e.g. Style, weight, colour, brand, material, durability, etc.)

conducting full eye health screenings

selling products and handling cash

General admin duties (filing, handling post, etc.)

dealing with customer concerns, complaints and compliments

maintaining product displays for sales purposes

utilising the newly-introduced digital retinal screening service

managing the store in the absence of the manager

fitting and adjusting glasses

updating and cleaning frames

Answering and making phone calls (patients, general public, staff, etc.)

liaising with the head office team

making appointments and recording them properly in the diary

performing simple diagnostic consultations

sending reminder and recall letters

taking orders and processing them appropriately

filling out NHS forms for patients that are eligible for free services

providing customer aftercare

Advising patients and customers on glasses and sunglasses

Dispensing of glasses and contact lenses to customers of all ages

Pre-screening patients before eye examinations

Lab technician

Glazing glasses

OCT screening

Working with expensive machines

Healthcare assisting

Rotas

Optom and staff

KPI meetings training. What to improve…

January 2022 to may 2022 – worked full time and also did an extra locum shift for the above role

John Lewis Opticians, Leeds

Optical Assitant manager

Leading with their tailored lens designs and working highly with the bespoke eye tests and working alongside the House of Luxottica.

Duties as an Optical Assistant Assitant manager

dispensing and fitting spectacles, contact lenses and vision aids

dealing with prescriptions written by GP's and optometrists

Advising patients on the various types of lenses and spectacle frames (e.g. Style, weight, colour, brand, material, durability, etc.)

conducting full eye health screenings

selling products and handling cash

General admin duties (filing, handling post, etc.)

dealing with customer concerns, complaints and compliments

maintaining product displays for sales purposes

utilising the newly-introduced digital retinal screening service

managing the store in the absence of the manager

fitting and adjusting glasses

updating and cleaning frames

Answering and making phone calls (patients, general public, staff, etc.)

liaising with the head office team

making appointments and recording them properly in the diary

performing simple diagnostic consultations

sending reminder and recall letters

taking orders and processing them appropriately

filling out NHS forms for patients that are eligible for free services

providing customer aftercare

Advising patients and customers on glasses and sunglasses

Dispensing of glasses and contact lenses to customers of all ages

Pre-screening patients before eye examinations

Lab technician

Glazing glasses

OCT screening

Working with expensive machines

Healthcare assisting

Sales, business management, KPI

Cleaning and repairing glasses

Opening and closing of the premises in the absence of the Store Supervisor

Stock control and ordering

Dealing with enquiries: face-to-face, over the telephone and through email

Arranging and booking appointments

Checking orders from the delivery

Providing customer aftercare and follow-ups

Ensuring all shelves were clean and filled

Adhering to Health & Safety regulations and company policies at all times

KPI management

Rota management

Team leader

Drive

Taking control, queries

Complaints

Emails

January 2021 to January 2022 – opening of the store and Initial set up

True Smiths Eyes Care - Independent Opticians

Optical Assistant

I have worked at this independent branch where I started working for them before the opening of the Branch. I worked alongside them and also did the opening of the store, set up the store and pre planning and introduction. I worked here assisting with customer service and the help desk. I also gained a lot of customer sales and service and lab technical work as I have done glazing and selling with different types of companies.

Duties as an Optical Assistant

dispensing and fitting spectacles, contact lenses and vision aids

dealing with prescriptions written by GP’s and optometrists

Advising patients on the various types of lenses and spectacle frames (e.g. Style, weight, colour, brand, material, durability, etc.)

conducting full eye health screenings

selling products and handling cash

General admin duties (filing, handling post, etc.)

dealing with customer concerns, complaints and compliments

maintaining product displays for sales purposes

utilising the newly-introduced digital retinal screening service

managing the store in the absence of the manager

fitting and adjusting glasses

updating and cleaning frames

Answering and making phone calls (patients, general public, staff, etc.)

liaising with the head office team

making appointments and recording them properly in the diary

performing simple diagnostic consultations

sending reminder and recall letters

taking orders and processing them appropriately

filling out NHS forms for patients that are eligible for free services

providing customer aftercare

Advising patients and customers on glasses and sunglasses

Dispensing of glasses and contact lenses to customers of all ages

Pre-screening patients before eye examinations

Lab technician

Glazing glasses

OCT screening

Working with expensive machines

Healthcare assisting

Sales, business management, KPI

Cleaning and repairing glasses

Opening and closing of the premises in the absence of the Store Supervisor

Stock control and ordering

Dealing with enquiries: face-to-face, over the telephone and through email

Arranging and booking appointments

Checking orders from the delivery

Providing customer aftercare and follow-ups

Ensuring all shelves were clean and filled

Adhering to Health & Safety regulations and company policies at all times

December 2018 to December 2020

Vision Express, Nottingham

Apprentice Graduation Scheme – Optical Assistant

I completed an apprenticeship Optical Assistant scheme here with Vision Express which I graduated from and achieved my 3 distinctions. This apprenticeship helped me gain full access to gaining full in-depth knowledge of what an optical assistant does and is required and honestly it put me on my feet to feel confident to start as I knew absolutely everything.

As an apprentice I had experience of working with customers at the front and also working with contact lenses, teaches, dispensing and health checks, I know how the GDPR and British values work with the companies and the customers also how the GOC works and can be affected within the company and how customer satisfaction and equality plays a main part.

Duties as an Optical Assistant

dispensing and fitting spectacles, contact lenses and vision aids

dealing with prescriptions written by GP’s and optometrists

Advising patients on the various types of lenses and spectacle frames (e.g. Style, weight, colour, brand, material, durability, etc.)

conducting full eye health screenings

selling products and handling cash

General admin duties (filing, handling post, etc.)

dealing with customer concerns, complaints and compliments

maintaining product displays for sales purposes

utilising the newly-introduced digital retinal screening service

managing the store in the absence of the manager

fitting and adjusting glasses

updating and cleaning frames

Answering and making phone calls (patients, general public, staff, etc.)

liaising with the head office team

making appointments and recording them properly in the diary

performing simple diagnostic consultations

sending reminder and recall letters

taking orders and processing them appropriately

filling out NHS forms for patients that are eligible for free services

providing customer aftercare

Advising patients and customers on glasses and sunglasses

Dispensing of glasses and contact lenses to customers of all ages

Pre-screening patients before eye examinations

Lab technician

Glazing glasses

OCT screening

Working with expensive machines

Healthcare assisting

Sales, business management, KPI

Cleaning and repairing glasses

Opening and closing of the premises in the absence of the Store Supervisor

Stock control and ordering

Dealing with enquiries: face-to-face, over the telephone and through email

Arranging and booking appointments

Checking orders from the delivery

Providing customer aftercare and follow-ups

Ensuring all shelves were clean and filled

Adhering to Health & Safety regulations and company policies at all times

During Covid Pandemic 2020

During this time I was furloughed from my optical role and I worked in a few remote positions for a few months. This included:

Capita - help desk,

O2- selling/sales, business sales and remote home selling products and dealing with enquiries

1 year optometry clinical

Qualifications & Education

ICT 2018

English Literature 2018

English Language 2018

RE 2018

Design Technology 2018

Geography 2018

Science- physics 2018

Science- biology and chemistry 3 double award 2018

Maths- functional skills 4 pass 30/07/2020

Qualifications achieved through apprenticeship:

Functional Skills

Apprenticeship Qualification Level 2 optical

Hobbies

I enjoy spending time with my family and socialising with friends. I also attend the gym on a regular basis and love going to the park for cycling. I also keep myself productive by reading self-help books and watching documentaries. Playing football is my key thing in life, and is the only sport I enjoy to watch and play with my friends.

References

References are available on request

Phone number- 078********

Contact this candidate