Customer Service Information Technology

CURRICULUM VITEA

PERSONAL INFORMATION

NAME: Ebrima

SURNAME: Jassey

DATE OF BIRTH: 3rd January, 1978

PLACE OF BIRTH: Gunjur Town

NATIONALITY: Gambian

MARITAL STATUS: Married

JOB EXPERIENCE: 1998 to date

EMAIL: ady61n@r.postjobfree.com

TELEPHONE NUMBER: 002**-*******

EDUCATIONAL BACKGROUND

1.TERTIARY INSTITUTION: Gambia Technical Training Institute

CERTIFICATE OBTAINED: (STCW) Convention Courses (2023)

2.TERTIARY INSTITUTION: Lamin Institution of Professional Studies

CERTIFICATE OBTAINED: Certificate in Information Technology (October 2017)

3.TERTIARY INSTITUTION: St. Augustine High School

CERTIFICATE OBTAINED: GCE O LEVEL (1985 – 1996)

SKILLS

I am fast learner, who can work alone or as team. I strive hard to ensure excellent customer service, I am always willing to try new challenge.

HOSPITALITY

I have fifteen years experience as waiter with passion, dedication, a strong work ethic, excellent communication skills and high moral standard.

Hit targets and have skills in achieving them.

Have high merits in Indian Cuisine, French and International servce industry.

Regularly received position feedback from customers and clients.

WORK EXEPERIENCE

NGALA LODGE RESTURANT AND HOTEL

Waiter 2013 to date

DUTIES AND RESPONSIBITIEES

Preparing tables for meal, including settings of items, such as lines, cutlery, glassware, flowers and candles.

Greeting guests, asking if they have made reservation ( if so confirm in reservation book.

Show guests Bar or direct to the table

Present menu and read special board

Take drinks and food orders.

Serve food and beverages to patrons as shown and prepare or serve special dishes at as requested.

Heck with customers to ensure that, they are enjoying their meals and take action to correct any problem.

SEAVIEW GARDEN HOTEL

Breakfast head waiter

DUTIES AND RESPONSIBITIEES

Greeting and escorting customers to their tables

Present menu and provide detailed information when asked e.g. potions, ingredients or food allergens.

Inform customers about the day’s special

Offer menu recommendations upon request.

YVONNE CLASS RESTAURANT (FRENCH)

Waiter 2000 – 2003

DUTIES AND RESPONSIBITIEES

Setting missus place.

Helping customers with questions on menu

Take food and drink order

CLAY OVEN INDIANE CUSINE

Restaurant Supervisor January 2001 – November 2001

DUTIES AND RESPONSIBITIEES

Training new waiters and supervising all

Handing any customer complain

Explaining daily menu to both waiters and customers

Take table booking and delivering high standard service at all time

Preparing bills and payment

REFERENCES

Mr Saikou Manneh, Restuarnt Manager, Ngala Lodge Hotel

Tel: 002**-*******

Mr Bibou Kebbeh Restaurant Manager, Seaview Garden Hotel

Tel: 002**-*******

Mr Alieu Joof, Chef, Clay Oven

Tel: 022*-*******

Contact this candidate