Customer Service General Manager
Resume:
Paul Scherrer
Sierra Vista, AZ *****
ady60d@r.postjobfree.com
• Hard worker, Responsible, Time Management, Team Player.
• Restaurant General Manager with over 20 years' experience in the restaurant industry.
• 11 years in the Auto industry.
• Certified Notary and RON (Remote Online Notary)
Work Experience
Service Advisor, Asst.Service Manager, Parts Analyst Consultant Lawley Automotive - Sierra Vista, AZ
November 2011 to May 2023
Responsibilities
Service Advisor:
To ensure customer satisfaction, write up customers' vehicles, upsell if necessary, and follow up with techs and customers.
Asst. Manager:
Dispatched work, created schedules for all employees, and incorporated CSI feedback. Ensured great customer service.
Parts Consultant:
Looked up parts for customers and technicians. Responsible for ordering parts for all departments, and outside sales. Notified all customers and service advisors when parts were received. Looked up correct parts by using the catalogs, and ensured inventory levels were correct. Route Sales Manager
Schwans - Sierra Vista, AZ
December 2008 to November 2011
Sales Manager was responsible for selling and distributing food products, as well as having knowledge of over 300 hundred products. Serving 55 to 80 customer per day. Ensure all money and paperwork were documented properly. Support coworkers with food knowledge and assist with computer handhelds. Route Manager
Ecolab Inc - Tucson, AZ
January 2006 to December 2008
Route Manager
Interact with customers, generate new sales for organization, ensure that customers receive the highest level of service and quality possible. In charge of eight routes both in and out of town. Over 100 accounts, ensuring that their dispensers and machines were calibrated correctly, and procuring merchandise on a monthly basis. Educate customers on new products and items that will help and save money, repair machines, and educate customers on violations and how to correct them. Responsible for truck supply inventory and ensuring what was needed to assist the customer quickly and efficiently. Team Leader when, installing and uninstalling machines. General Manager
Golden Corral Steak House - Tucson, AZ
January 2002 to December 2006
General Manager:
Charge of overseeing daily operations, including the guest experience and food quality. Charge of everything from inventory and food cost to scheduling, payroll, daily figures, retail promotions, and marketing. Ensured that the restaurant met corporate requirements by passing all CSQ with high marks and ensuring excellence in health inspections. Including innovative ideas such as a parent's night out, brunch with Santa Claus, and the first annual Valentine's dinner. Kitchen Director/ Chef
Aramark-Limestone College - Gaffney, SC
January 2000 to December 2002
Kitchen Director/ Head Chef, In charge of all menus, which included three meals per day and four different options per meal for
120 college dorm students. All meals for special events, such as Alumni reunions, were planned, prepared and cooked. Took care of all inventory and ordering. Supervisor
CA One Services - Buffalo, NY
January 1997 to December 1999
Charge of coordinating the scheduling of plane loaders. Charge of all special request for incoming and outgoing flights for Professional sports teams, including special menus. Other responsibilities included being a Northwest specialist and equipment charter coordinator, as well as a liquor coordinator for Delta, Northwest, Reno, and US Airlines.
Education
Business
Niagara County Comm. College - Sanborn, NY, US
1997 to 1999
North Tonowanda High School
1986 to 1990
Skills
• Management
• Customer service
• Retail sales
• Customer support
• Direct sales
• Inventory Control
Certifications and Licenses
Certified Notary Public
Remote Online Notary
December 2022 to December 2026
Authorized to notarize documents remotely in all states.
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