.

Joshua Robert George

SUMMARY

Experienced IT Infrastructure Engineer with 3 years of experience in managing information systems. Demonstrated ability to troubleshoot and optimize server performance, systems design, and configuration. Knowledgeable in LAN/WAN, routing protocols, and network security. EXPERIENCE

Network Engineer ConvergeOne 8401 Page Street Buena Park, CA 90621 May 2023 - June 2023

• Configured, tested, and deployed new Cisco systems, while troubleshooting and resolving hardware and software issues to ensure optimal performance of the networks.

• Experience with Cisco C1000, C9300X, and Catalyst 9200L switches.

• Migrated ten sites within a one-month deadline and replaced network infrastructure with newer models that supported higher speeds.

• -Installed and configured over 300 new Cisco Nexus 9300 48-port 10-Gigabit Ethernet switches, increasing network capacity by 20% Systems Infrastructure Engineer I3D.Net 7 N Fair Oaks Ave, Pasadena, CA 91103 March 2022 - May 2023

• Identified network, hardware and software problems and promptly implemented solutions, resulting in improved performance and uptime of systems by 15%.

• Provided technical support and created repair strategies for infrastructure and client systems, escalating further or seeking outside help when needed, and contributed to the design, implementation and maintenance of systems.

• Installed, maintained and monitored operating environments, hardware and software systems, applying patches and upgrades as required.

• Met user needs with correct system hardware and software components and configured new hardware devices.

• Delivered training to new employees on technical skills and the use of internal tools, and provided technical support to colleagues by demonstrating the use of available tools and resources.

• Developed requirements for system modifications, constructed detailed systems and user testing plans, and maintained detailed system configuration documentation.

IT Operations Associate Strategic Systems Inc. 1800 Avenue of the Stars Ste 110, Los Angeles, CA 90067 January 2022 - March 2022

• Satisfied 95% of customer requests for PC repairs, tests, imaging and cleanings, by utilizing an inventory of over 100 PCs and peripherals. • Cut down server to client upgrade time by 30% by deploying various operating systems and applications to ensure the stability, security, and functionality of the computers, networks, and related systems.

• Assist in developing and documenting improvements to current processes, offering effective problem solving methodologies & working with external support services on technical complex IT issues.

• Backed up user data, ensuring SLA is maintained as per required standards and kept a log of daily activities.

• Set up and configured computer hardware and software for 30 new users per policy within 30 days and maintained inventory of all IT assets. Completed by ordering and installing the required infrastructure, then learning the company's standards for configuration and completing the work.

• Experience working in enterprise environment for a Fortune 500 company; with over 100,000 employees, $100 billion in revenue, and $500 million in profit

PC Builder NewEgg 17560 Rowland St, City of Industry, CA 91748 June 2021 - September 2021

• Assembled and built PCs, including installing and configuring operating systems, hardware, and software, and testing the systems to ensure that they were fully functional

• Built customized computers to meet customer specifications by utilizing hand and power tools to assemble and test computer components, resulting in a 95% customer satisfaction rating

• Completed 35+ machine repairs per week by assembling machines after making repairs or replacing parts

.

• Built and tested high-performance, reliable PCs in less than 2 hours by researching and selecting the right parts and following detailed build guides

• Assembled and tested 50+ PC units per day by prioritizing tasks, organizing supplies, and by keeping a clean and organized workspace

• Performed detailed quality check on more than 500 orders monthly, and constantly improved accuracy to 99% per month. PC Repair Technician NewEgg Staffing 529 N Baldwin Park Blvd, City of Industry, CA 91746 January 2020 - June 2020

• Troubleshoot and repair over 100 PC's per month by disassembling, cleaning, and using software and power tools

• Documented weekly computer hardware and software inspections with written reports, resulting in an improvement of overall repair time by 20%

• Reduced productivity and efficiency by 25% by improving the cleanliness of working environment to maintain legal, health, and safety regulations

• Worked with RMA technicians to ensure customer satisfaction by ensuring that all RMA's were processed within a timeframe of 24 hours, and all customer requests were responded to within 12 hours

• Diagnosed and repaired 100+ computers with a 100% success rate by disassembling, replacing or re-installing the hardware, and then confirming its proper functioning

• Upgraded 45+ PCs with RAM, CPU, Graphics cards, and other components resulting in an increase of performance by 30%. CERTIFICATIONS

Cisco Certified Network Professional Security (CCNP Security) Cisco 2023 Implementing Cisco Security Core technologies

Cisco Certified Specialist - Security Core Cisco 2023 Security Concepts, Network Security, Securing the Cloud, Content Security, Endpoint Protection and Detection, Secure Network Access, Visibility, and Enforcement.

Cisco Certified Specialist - Network Security Firepower Cisco 2023 Securing Networks with Cisco Firepower

Cisco Certified Network Associate (CCNA) Cisco 2021

• Certified as a Cisco Network Associate

Certified Ethical Hacker (CEH) EC-Council 2023

• Certified in a standardized and evolving set of Cybersecurity Principles. Certified Network Defender (CND) EC-Council 2022

• Certified as network defender by EC-Council.

Python Certified Associate Programmer (PCAP) Python Institute 2022

• Certified Python Associate

COURSEWORK

Implementing and Operating Cisco Security Core Technologies Cisco Learning Network 2023 Cisco Security appliance configuration across various hardware and software applications. Configured and deployed Cisco Firepower Next generation firewalls, email content Security, web content, security, cisco Umbrella, GUI & CLI etc... Securing Networks with Cisco Firepower Next Generation Firewall Cisco 2023 Deployment, Configuration, management, troubleshooting, and integration of Cisco Firepower. Certified Ethical Hacker v12 EC-Council 2023 Scanning Networks, Vulnerability Analysis, sniffing, cloud computing, and computing etc.

• Compromising Network devices and scanning networks using various tools. Alongside using vulnerability scanners. Certified Network Defender v2 EC-Council 2022 Network Attacks and Defense Strategies

• Securing Network devices and identifying vulnerabilities in various technologies and applications. Courseware for Cisco 200-301 CCNA Boson 2020 Subnetting, IPv4/IPv6 addressing, and cisco CLI. Understanding of TCP/IP & Edge Routing protocols.

.

• Configured Cisco routers & switches using the Cisco CLI accompanied with hands on troubleshooting of network configurations & hardware troubleshooting.

Python Essentials 1 & 2 Python Institute 2022 Python programming and problem solving/debugging. Identified bugs in code and developed small programs alongside the basics of programming. Essentials of Linux System Administration (LFS201) The Linux Foundation 2022 Linux System Administration, Filesystem Hierarchy Standard, Package Management Systems, and command line skills.

• Identified information while navigating the Linux filesystem and using intuitive commands to get efficient results. LFD102: A Beginner's Guide to Open Source Software Development The Linux Foundation 2022 Software Licensing, OSS Projects, Collaboration, Continuous Deployment, Git, and Continuous Development, and Continuous Integration (CI).

Equipped with the knowledge to advise software development teams and have entry understanding of OSS Strategies. SKILLS

Technical Troubleshooting, Process Improvement, Team Development & Leadership, System Documentation, Network Architecture, Technological Proficiency, Infrastructure Analysis, Network Defender, Security Awareness Technical Skills: Windows, Linux, Bash, Python, Network Traffic Monitoring And Analysis, Firewalls, Vpns, Server Configuration, Implementation, Design, Integration, and Interoperability.

Soft Skills: Communication, Teamwork, Problem-solving, Time Management, Critical Thinking, Decision-making, Adaptability, Resourcefulness, Self Motivation

Hard Skills: Computer Software Knowledge, Customer Service, Engineering Paranorma Dashboard hands on experience entry

Contact this candidate