Customer Service Resident Services
Resume:
Jade Hall
Energetic Concierge with * Years Of Successful experience offering super
customer service in very busy environments as well as slow environments, While Meeting high expectations of guest, residents, and management. 1304 U st se
Washington dc 20020
ady5nd@r.postjobfree.com
EXPERIENCE
pchange, maryland — concierge
September 2022- PRESENT
● Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors
● Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand
● Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced
● Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system
Faria management,washington dc — concierge
February 2019 - September 2022
● Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors
● Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand
● Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced
● Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system
SKILLS
● Excellent ability to anticipate
and respond to individual
guest needs and preferences
● Superior skills in upholding
security practices and
preventing unauthorized
entries
● Exceptional skills in handling
diverse types of guests with
courtesy and professionalism
● Strong ability to respond
effectively to unusual and
emergency situations
● Good oral and written
communication skills
Forttuide, washington dc — Concierge
September 2015 - january 2019
● Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors
● Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand
● Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced
● Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system
●
EdUCATION
Kingsman academy, washington dc — high school diploma August 2017 - june 2018
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