ady4x0@r.postjobfree.com 423-***-**** Johnson City, TN

Julie Maupin

SUMMARY

Passionate about excellent customer service. Very hard working and striving to improve myself. Seeking employment with a company that I can grow with and make home.

EDUCATION

East Tennessee State University December 2013

Bachelor of Business Administration

Minor in Psychology

WORK EXPERIENCE

American Income Life Insurance Company- Producer. 06/2023-Current

Perform outbound calls to clients in order to schedule virtual meeting.

Meet with clients to review pre-qualified benefits and discuss Life Insurance opportunities.

Assist clients in Life Insurance application process when requested and qualifications met.

Advanced Call Center Technologies- Bank of America- Fraud Claim Specialist 10/2020--06/2023

Investigate fraud claims to determine claim status and next steps needed.

Research account history to confirm transaction information.

Issue or reverse transaction credit based on claim status.

Logisticare: Remote Customer Service 08/2020--10/2020

Receive inbound calls from members to schedule rides to doctors appointments.

Verify customer information following HIPAA guidelines.

Input transport data, ensuring compliance with insurance requirements.

Walmart: Backroom/ Stocking 02/2020--08/2020

Unload merchandise trucks and sort into individual departments.

Stock merchandise onto shelves while assisting customers as needed.

Organize and document overstock merchandise.

Walmart: Personal Shopper 12/2019-02/2020

Help customer by shopping for their groceries and general merchandise ordered online.

Follow food safety guidelines to keep perishable goods fresh.

Greet customer and verify order. Load merchandise into customers vehicle.

Dial America: Customer Service Representative 09/2019-12/2019

Answer customer inquires concerning services, products, billing, etc.

Remain polite and professional at all times to ensure comfort during difficult time.

Document all customer information, communication, and sales in computer system.

CenturyLink: Customer Service/ Sales 06/2018-07/2019

Provide excellent inbound customer service via chat system.

Use active listening skills and probing questions to ensure issues are resolved.

Provide assistance with reviewing billing, resolving issues, and finding additional savings.

Citibank: Pre-litigation 02/2015-06/2018

Handle inbound and outbound calls for delinquent accounts.

Process payments, assist with recurring payments, assist with hardship programs.

Ensure account and contact information is accurate.

Walmart: Customer Service Manager 08/2012 - 01/2015

Supervise and manage front end associates (Cashiers, Service Desk, Money Center).

Manage customer complaints, concerns, and compliments.

Exercise sound judgement and organizational practices.

SKILLS

Planning and Organization

Problem Solving

Time Management

Microsoft Windows

Microsoft Office

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