PATRICIA FLADGER

Miami, Florida 843-***-**** ady1nt@r.postjobfree.com

PROFESSIONAL SUMMARY

Detailed, outgoing, and motivated Professional with over 30+ years' experience. A skilled individual who brings a wealth of familiarity with employee relations, professional development, and customer service. An approachable team player that has a profound ability to communicate effectively at all levels of management and execute tasks quickly. Fast learner with strong ability to work independently and resourcefully. Dedicated and focused professional who excels at maintaining professional relationships with various businesses, the public, and community. An adaptable and hard-working individual, with a strong drive to succeed.

SKILLS

Project and Program Management

Written and Communication Skills

Organization and Attention to Detail

Conflict Resolution

Critical Thinking

Independent Self-Starter

Operations Management

Process Improvement

Quality Control

Resilient Interpersonal Skills

Protocol and Event Coordination

Organizational Management

Meeting Facilitation

Curriculum Development

Customer Service

Microsoft Office

PROFESSIONAL EXPERIENCE

Maximus Federal, Covington, GA

Covid-19 Outreach Coordinator

03/2021 - Present

Hours Per Week: 40

Answered incoming calls from the public related to COVID-19 vaccination providers using Genesis.

Transferred/referred callers to appropriate entities according to the established CDC guidelines

Facilitate the fulfillment of caller requests for provider location.

Responded to all inquiries using AWS CRM consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

Tracked and documented all inquiries using the applicable systems

Facilitated translation services for non-English speaking callers according to outlined procedures

Attended meetings and trainings.

Met quality assurance (QA) and other key performance metrics.

Reported problems that occur and assist with the resolution.

Utilized databases and written materials to look up and provide information to telephone inquiries.

Responded to telephone inquiries within the set departmental staffing and time parameters.

Dekalb County Board of Health Communicable Disease Specialist, Decatur, GA

Communicable Disease Specialist

02/2019 - 07/2020

Hours Per Week: 40

Performed disease investigations, including, but not limited to: contact tracing, providing contacts with approved state and local information and COVID-19 testing and care, background investigation and verification, interviewing patients, partner identification and notification, Out of Care Patient Tracking and Linkage to Care, Intensive case management assistance as needed, and provide partner services.

Educated nonprofits, churches, schools, neighborhood groups, and civic organizations about Dekalb County’s Nonprofit Material through which they can apply for free materials.

Supported the office by effectively managing multiple simultaneous projects, including program development and delivery of presentations to prospective clients and inquirers.

Worked in the COVID-19 call center calling contacts of newly-diagnosed COVID-19 patients, collected information and enter in electronic record system.

Uploaded document and spread sheets into computer.

Provided data entry. Utilized clerical software (Teams, Share Point).

Prepared letters, reports, and memorandums. Responded to telephone and written inquiries from patients.

Developed relationships with community providers promoting healthy lifestyles.

Provided educational sessions to community groups and community organizations regarding healthy lifestyles and methods/interventions to promote a healthy lifestyle.

Served as the primary point of technical assistance to the specific county staff related to STD investigations, especially syphilis and HIV investigations, policies, procedures and information requests.

Provided HIV Testing and Counseling.

Scheduled patient appointment using electronic medical record system.

View Point Health, Covington, GA

HIV Prevention Outreach Coordinator

10/2016 - 07/2018

Hours Per Week: 40

Collaborated with the department team and committee in planning and facilitating the public education programming and patient education in the department. Worked with community organizations related to public education and HIV prevention outreach.

Coordinated with volunteer services. Developed partnerships with all referral sources and support groups in business development. Provided HIV and HEP C screenings to locate previously undiagnosed HIV and HEP C positive individuals and linked them to care.

Synchronized collaborations to connect HIV positive clients and high-risk HIV negative clients to all eligible services to maximize viral suppression and risk reduction.

Acted as the link to acute care for presenting medical issues, preventive services, and facilitated referrals for ongoing primary care.

Collaborated with partner services, sub-specialty medical care, and behavioral health treatment services for individuals who engaged in substance use.

Provided individuals with one on one counseling, risk assessment and developed a corresponding risk reduction plan.

Upheld the image of the organization by being active and visible in the community and working closely with current partners, private organizations, the public, and nonprofit organizations.

Worked with the Board of Directors to fulfill the organization’s mission and determine the organization’s budgets. Responsible for supporting the organization in a manner that supports and guides the organization’s mission as defined by the Board.

Established relationships with individuals and organizations of influence including funders, partner agencies, and volunteers to envision and convey the organization’s strategic future to the staff, board, volunteers and donors.

Served as View Point Health’s primary spokesperson to the organization’s constituents, the media, and the general public.

Georgetown County School District, Georgetown, SC

Supportive Employment Specialist

08/2012 – 10 2016

Hours Per Week: 40

Developed a resource base of employees committed to giving priority hiring attention to special needs personnel. Reviewed and monitored caseloads and completed the appropriate paperwork to transition to Georgia Vocational Rehabilitation Agency and Task Oriented Rehabilitation Services.

Assisted clients with all phases of employment services to include intake, engagement, assessment, job development, job placement, job coaching, and follow-up support. Maintained contact with internal and external providers involved with clients to maintain continuity of care, as well as established and maintained relationships with prospective employers and other treatment providers.

Maintained confidentiality for indirect/direct services in accordance with state policies and HIPPA policies. Provided high quality, compassionate, and ethical services to improve program and organizational performance.

Served as a client advocate to facilitate client-employer communications regarding requests for accommodations, professional development, etc.

Maintained a caseload of 50+ clients for the targeted population within Newton County, GA.

Planned, developed, and implemented new initiatives that reflected the mission.

Represented Georgetown County School District on relevant committees and task forces, to include speaking engagements, conference panels, and trainings.

Directly supported and advised program directors, managers, and coordinators. Worked closely with senior program staff to build their skills and confidence so that they can mentor, encourage, and motivate the workforce and community.

Provided guidance on how to troubleshoot program and staff performance challenges. Reviewed complaints, identified trends, and discussed plans of correction.

Deployed resources efficiently and effectively toward organizational goals. Worked with staff to balance workloads and efforts, and provided regular feedback so that key staff can continuously improve effective business operations.

Created and supported a high performing culture in the program department aligned with the District’s core values. Developed a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal, by clearly the District’s vision. Implemented yearly staff development plans, and mentoring sessions.

Established annual program, departmental, staff goals and objectives, and tracked results against previous goals/objectives.

Participated in the budget development process to maintain a high level of fiscal responsibility across multiple revenue streams (philanthropic, partner and government).

Supported funding development efforts through the promotion and execution of fundraising events.

Supported the coordination, integration, and delivery of all multi-cultural programs, and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.

Methodist Episcopal Church

Special Events Coordinator

Hours Per Week: 15

Leads and develop relationships with external high value ptners comunicating timelines, critical information, and event financials regularly throughout the life cycle. Drives all aspects of the event planning with internal/external groups to ensure that each event timeline is followed, adjusted as needed and staying within budget.

Serves as the liaison with event partners and catering services. Ensures an effective and efficient flow of information in both directions. Coordinates event timel all financial pieces internally, guiding additional departments when budget adjustments need to be made.

Leads discussions on financial results of events.

Collaborates and work cross-departmentally to execute the overall event timeline in tandem with Marketing, Operations, Finance, Business Relations, Community Outreach, Design, Organizational Management and all other internal teams, while also serving as the final decision maker for each assigned event internally.

Develops and maintain solid relationships with a diverse portfolio of business partners by communicating event information regularly to earn trust and familiarity and to ensure partner feels informed and valued to increase renewing events.

Travels, as needed, to see partners face to face to help build the strength of the client relationship and seek any necessary approvals.

Attends numerous events annually and performs various duties at events closely tied to the Event Manager role.

Works with communications team members on development of collateral, social media, promotional items, videos, e-communications, etc. related to each event.

Lead project manager for large scale events with proven expertise in leading complex events, managing the planning, execution, and implementation of planned events.

Work with, lead and support the project team to ensure adherence to client and company standards

Budget development, implementation, and wrap-up report development

Responsible for building project timelines/plans and managing the project plan to drive team to meet client and vendor deliverables, as well as anticipate and manage when deadlines may be missed

Solution-oriented and forward thinking when responding to questions or providing recommendations. Maintains all historical data for assigned projects.

Serves as keynote speaker on panels, revivals, conferences, galas, fundraisers, and non-profit initiatives.

Works with the community outreach department on collateral communications and development– theme, concept, design, and implementation to encourage diversity, equity, and inclusion throughout the community.

Serves as the primary contact for the logistics and management for key conference elements included but not limited to: hotel and venue sourcing, hotel reservations management, registration, event programs held in convention centers, reviews and recommends supporting technology, and maintains event contracts.

Provides day-of oversight for assigned events and works closely with the banquet department to ensure members and guests consistently enjoy above-and-beyond experiences.

Pizzazz Beauty Salon

Beautician/ Salon Owner

12/1985 – 07/2006

Hours Per Week: 50

Increased Beauty Salon business by developing innovative marketing strategies.

Consistently increased annual revenue month to month

Sourced high-quality and trending hair care products for salon.

Established long-term client relationships that increased business and developed additional opportunities through referrals and networking.

Developed styles for clients of both genders and all ages.

Maintained salon area and tools in a clean, neat, sanitized and professional manner.

Stayed up-to-date on latest styling and cutting trends.

Maintained the salon budget in order to operate profitably.

Maintained inventory of the salon products and equipment and recorded facility needs.

Updated customer information records to track services provided.

Educated clients on the proper hair care.

Promptly fielded all incoming phone calls and scheduled appointments.

Sold and promoted hair care products and cosmetics.

EDUCATION AND TRAINING

Denmark Technical College, Denmark, SC, 12/1985

Diploma Degree, Cosmetology

REFERENCES

Jasmin Garland, Maximus Health, 678-***-****, ady1nt@r.postjobfree.com

Jacquelyn Ford, Georgetown County School District, 843-***-****, ady1nt@r.postjobfree.com

Unondus Walker, View Point Health, 770-***-**** ady1nt@r.postjobfree.com

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