Karina p. vang

*** ****** **** • Hayfork • CA ***41

Phone: Cell 651-***-****

e-mail: ady1lx@r.postjobfree.com

objective

Seeking for a full-time position in any size company where there is room for growth or opportunity for advancement. I am looking to work in an office where I can utilize my diverse skills and knowledge that I possess and help others.

Experience

9/30/13- 3/22/19 Council on Asian Pacific Minnesotans St. Paul, MN

Office Manager/Executive Assistant

Support Executive Director, staff and board members of the agency

In charge of ED’s schedule and travel arrangements

Provides administrative support (filing, mail distribution, answer phones) for the office.

Prepares P.O. for office needs/expenses and pay office invoices on a timely manner

Plan, organize and schedule meetings, conferences, appointments and events

Organize and maintains office records and files in accordance with company policy and procedure

Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries

Maintain office supplies and ordering

Provide basic financial services including overseeing agency’s financial, billing, contracts and bill payment

Ensure compliance with office policies

Design flyers, forms, invitations, and programs using Publishers and Microsoft Word for office events

Conduct outreach with various Asian Pacific communities

Work on special projects as needed

Help with HR related inquiries and new hire orientation

Produce PowerPoint slides and Excel spreadsheets for office use

Maintain department website using Tridion and Facebook page

Order food for meetings and events

Successfully in charge of coordinating annual dinner for 500 people

Prepare documents for board meeting

4/1/07-10/05/12 Kingsway America Inc./Mendota Ins Eagan, MN

Executive Assistant

Support VP of Claim, three Associate managers and 16 Unit managers

Respond to daily inquiries from a department of 115 employees

Make travel arrangements for managers and employees

Complete expense reports for managers and employees

Develop PowerPoint presentations for department meetings and other events

Schedule meetings/training rooms, request audio visual equipment and set up and responsible for catering for meetings and company events

Manage state licensing for all claim adjusters and managers

Set up appointments for MN exams and process licensing applications

In charge of updating/maintaining intra-net for the department via SharePoint

Responsible for the preparation of department phone list, org chart, forms and letters and other documents

Change printer/fax toners, call for service as needed

Ordering of supplies, hardware, and software for the department

Help managers and employees with projects and formatting of documents

Review department bills and pay them

Ensured that DOI complaints are assign to manager for timely response and follow up with managers on due date and record keeping of complaints

Complete forms for new hire, computer/phone set up

Process termination, change forms and move requests

Develop and maintain documents and stickers for department use to reduce cost

Create business cards for managers and staff in house to reduce cost

Create ACE letters in EZDesigner

3/28/05-3/30/07 St. Paul Travelers/Mendota Insurance St. Paul, MN

Administrative Assistant

Supports Claim Center VP, his 3 Associate Managers and 20 Unit Managers

Update Human Resource change forms

Put up job postings for the department

Involve in new hire process, pulling resumes, creating new hire offer letters.

Request computers and phones for new hires and existing employees

In charge of scheduling any move for the department

Keep track and order gift certificate for Reward and Recognition

Process Special Checks for employee referral bonus

In charge of processing department bills and process travel expense reports

Responsible for sending/receiving transcription and duplication services for recorded statements

Scheduling conference rooms, setting up meetings, and ordering treats and food for meetings

Log in consumer complaints for the department and follow up for timely response

Respond to daily inquiries from staff in department.

Issue payments for legal bills/disbursements for staff attorneys

Work on projects for managers

In charge of ordering supplies for the department.

9/29/04-3/28/05 St. Paul Travelers Tampa, FL

Claim Support Specialist

Supports 4 Claim Reps and 1 Unit Manager

Answer calls and set up claim files

Create claim file jackets and filing of closed files

Sort and look up mails

Create templates and forms

In charge of ordering supplies

Issue payments for medical bills, auto appraisers, & attorney fees

Log in disclosures and demands and request for certified policy

Set up meetings and respond to daily inquiries from staff.

7/2004-9/2004 St. Paul Travelers St. Paul, MN

Medical Team Assistant

Supports Nurse Case Managers

Request medical records from providers.

Make phone contacts with medical providers.

Fax and copy work for Nurse Case Managers.

Create and send out correspondences.

6/1999-7/2004 St. Paul Companies St. Paul, MN

Secretary

Supports Assistant Vice President of Claim and his direct reports.

Manage AVP’s calendar; make travel arrangement and work on projects.

In charge of ordering supplies, reserving/setting up rooms for meetings.

Create quarterly newsletter using Lotus Notes.

Pay department bills and take care of other office needs.

Answer phone calls from customers externally and internally.

Back up on phone calls for another VP in Middle Market

Respond to daily inquiries from staff in department.

8/1997-6/1999 Eau Claire Area School District Eau Claire, WI

Para Professional Bilingual Aide

Assist teachers in planning materials for classes.

Tutor students in math, reading, and spelling.

Translate for parents and teacher during conferences and via phone calls.

Translate for ESL students.

Responsible for small group projects with students.

Supervise small groups

5/1996-12/1996 UW-Eau Claire Financial Aid Office Eau Claire, WI

Filer

Responsible for filing mail into files.

Sending out award letters to student.

Act as receptionist

Education

1995-1999 University of Wisconsin-Eau Claire Eau Claire, WI

Majoring in Management Information Systems.

Accredited Courses: Microeconomics, Macroeconomics, Intro to Business, Principal of Accounting I and II, College Algebra, General Psychology, Information Systems in Business, U S History Since 1877, Human Geography, Business Writing, Speech Fundamental, Intro to Social Work, Animal Biology, Business Presentations, Systems Analysis and Design, World Religion

1995 North High School Eau Claire, WI

High School Diploma

SKILLs

Strong Computer Skills: Knowledge of MS Word, Excel, PowerPoint, and Publisher

Dependable

Responsible

Internet Skills

Able to Multi-Task and operate in a fast-paced environment

Positive attitude and works well with everyone

Excellent Organizational Skills

Excellent Prioritizing Skills

Detail Oriented

REFERENCE

See attached reference

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