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Customer Service Team Member

Location:
Germantown, MD
Posted:
August 17, 2023

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Resume:

KISA ZORMELO

CONTACT

ady0nw@r.postjobfree.com

240-***-****

Germantown, MD

EDUCATION

Bachelor of Science

Information Science

University of Maryland

May 2024

College Park, MD

Associate of Arts

Computer Science

Montgomery College

May 2022

Rockville, MD

RELEVANT

COURSEWORK

Applied Probability and

Statistics I

Discrete Math

Calculus I & II

Database Design and Modeling

ACHIEVEMENTS

CAREER OBJECTIVE

A passionate student with exceptional abilities to thrive both as a team member and in independent work settings. Eager to learn and utilize above- average proficiency in information technology.

WORK EXPERIENCE

Receptionist

Style Plus Salon

July 2021 - current / Germantown, MD

Manage detailed calendars, bookings, and logistics and coordinate schedules optimizing administrative processes.

Utilize electronic systems and databases to ensure efficient tracking and retrieval of information.

Administer financial transactions, invoicing, payments, and expense tracking.

Demonstrate strong attention to detail and organizational skills by ensuring timely completion of tasks and enhancing efficiency in data management and record-keeping for over 5000 clients. Leverage interpersonal and customer service skills to foster positive relationships with clients.

Peer Mentor

Montgomery College

September 2021 - May 2022 / Rockville, MD

Cultivated an inclusive environment for mentees and guided them to promote personal growth and success.

Developed and implemented mentoring programs and activities to increase the positive impact of the program.

Directed and supported mentees' success by providing valuable resources and creating student learning opportunities. Conducted weekly meetings with mentees and generated weekly reports for supervisors to monitor and evaluate progress, address individual needs, and maintain consistent communication. RELEVANT PROJECTS

· Phi Theta Kappa Honor

Society

Utilize R programming to analyze real-world data and apply statistical concepts related to Normal distribution, t distribution, and confidence intervals. By conducting hypothesis testing and constructing confidence intervals, aiming to gain insights into the population parameters and make data-driven decisions based on the statistical outcomes.

Successfully created an inventory database to collect and organize customers' data in SQL and streamline organizational workflows. Supported the development of a program in Java that calculated the lowest and highest sale categories in a Disney World sale report. SKILLS

Great interpersonal and organizational skills

Strong written and verbal communication skills

Time management skills

R

Data analysis

Project management

Close attention to detail

Fluency in English

Basic

proficiency in French

SQL

Coding

Java

Python

Microsoft Office Suite

Google Suite



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