Customer Service Team Member
Resume:
Kelly L. Bonjonia Burnet, Texas *****
Cell: 254-***-****
E-Mail: ady0ez@r.postjobfree.com
Professional Summary
Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Reliable team member accustomed to taking on challenging tasks.
Skills
Behavior management Student assessment
Ability to calculate sales and make changes quickly Teamwork
Excellent verbal communication skills Handle communications
Ability to work in a fast-paced, stressful environment Strong attention to detail
Excellent customer-service and people skills
Experience
Management Training Corporation
Burnet, TX
October 2021 to November 2022
Substance Abuse Counselor for incarcerated women at the Ellen Halbert Unit Prison.
Intakes of new clients
Assess clients’ needs
Create Master Plans for treatment
Attend groups with clients to discuss and process topics presented.
Manage case loads for each client to make sure from intake to discharge all paperwork is complete in a timely appropriate fashion.
Counseling sessions with clients.
Tractor Supply Company
Marble Falls, TX
September 2020 to February 2022
Process sales transactions
Answer customer questions about products and services
Outstanding customer service and people skills
Excellent verbal communication skills
Ability to work in a fast-paced, stressful environment
Strong attention to detail polite and courteous
Basic computer skills
Burnet CISD Burnet, TX
August 2019 to May 2020
Teacher
8th Grade English Language Arts.
Taught on level English class.
Taught Pre AP English class.
Taught STAAR remediation English class.
Communicate with administration and parents regarding students.
Marble Falls ISD Marble Falls, TX
August 2018 to May 2019
Teacher
9-12th Grade Reading Interventionist.
Used Reading Plus computer software to support uneasy readers.
Wilson Reading Program to work with Dyslexia students.
Connected with parents and students to help each obtain maximum benefit out of class experiences.
Built relationships with students and parents to improve learning.
Bosqueville ISD Waco, TX
August 2001 to May 2017
Teacher
Taught 6th Grade English Language Arts/Grammar/Writing.
Taught 7th grade Texas History.
Middle School Safety Coordinator.
District Testing Coordinator - STAAR/TAKS test.
Technology Committee –worked technology plan.
Taught 10th-12th grade Multimedia class.
Upheld educational policies while integrating common core guidelines into class curricula.
Monitored the attendance of all students and strictly enforced anti-truancy policies.
Set high expectations for continuous improvement and professional development school wide.
Terabridge Gurnee, IL
September 1998 to October 2000
Documentation and Training Instructor
Planned and developed training materials to support ongoing learning and professional development of company software.
Trained customers on how to use software.
Kept all documentation for company information.
Conducted customer consultations and answered software training questions.
Coordinated the spaces, materials and instructors necessary for successful training classes.
Verified technical accuracy of courses and directed learners to approved reference documentation.
Kept training space tidy and organized to promote safety during training and demonstrations.
Pepper Construction Company Chicago, IL
March 1997 to September 1998
Project Assistant
Worked on $156 million-dollar corporate headquarters project.
Followed organizational standards to consistently deliver quality service and project support.
Filed and followed up on change orders generated from accounting and project staff.
Used expert administrative abilities to manage files, correspondence, and project reports.
Prepared purchase orders and contract documentation for construction projects.
Proofread business documents to check spelling, grammar, and compliance with office policies.
Education
Prairie View A&M Hempstead, TX
May 1996
Master of Education
Sam Houston State University Huntsville, TX
May 1989
Bachelor of Arts Teaching
Minor in Reading.
References
Jennifer Mackin
Assistant Director MTC
Supervisor
Jason Lucerio
Tractor Supply
Manager
Kim McNamara
Teacher
491 Washington Lane Waco, Texas 76708
254-***-**** ady0ez@r.postjobfree.com
Amanda Compo
Teacher
511 Chado Lane Robinson, Texas 76706
254-***-**** ady0ez@r.postjobfree.com
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