Customer Service General Manager
Resume:
Daniel Meredith
**** ******* ** ******* ** *****
ady0bw@r.postjobfree.com
Objective
To obtain a position with a company that utilizes my knowledge, skills, and experience by delivering the highest level of customer service possible.
Education
Central Michigan University Northwood University
Master of Science Administration Bachelor of Business Administration
Major: Public Administration Major: Business Administration
Highlights of Qualifications:
•Communicate, interpret, investigate, and resolve issues and requests.
•Plan, prioritize and delegate work tasks to ensure the proper functioning of the Department.
•Handle or escalate complex customer service issues.
•Communicate with customers by phone, email or letter.
•Develop and implement customer service policies and procedures.
•Identify and implement strategies to improve quality of service and productivity.
•Research claims using different databases to determine eligibility.
•Researched policy to determine eligibility for various programs.
•Always meeting strict deadlines
•Analyze data using different integrated eligibility systems for discrepancies.
•Interviewing Clients
•Troubleshoot
•Assist clients with all manner of inquiries via phone, e-mail, and paper mail.
•Sending applications, forms, and filing electronically.
•Prepare Excel spreadsheets to monitor unit needs.
Key Competencies
•Communication skills.
•Works well with as an individual or with a team.
•Proficient with several PowerPoint, Excel, Outlook, Teams, and many other programs.
Employment History
State of Michigan
Departmental Analyst Lansing MI 2022-Present
•Research policy to determine if sponsors are following requirements to obtain state and federal grants.
•Maintain grant requirements and report to the Budget department in a timely matter.
•Monitor whether sponsors are complying with policy and procedures in motorcycle education classes.
•Answer all emails pertaining to how to get a motorcycle endorsement. Write policies and procedures for the department.
State of Michigan 2010-2022
•Eligibility Specialist Lansing MI
•Researched policy to determine eligibility for various programs.
•Processing determinations and redeterminations for clients, both electronic and paper
•Worked both from alternate work locations as well as in the office.
•Process applications within strict time deadlines
•Analyze data using different integrated eligibility systems for discrepancies.
•Interview clients to determine eligibility for various programs.
•Troubleshoot cases and research information.
•Use of Internet and other intranet-based systems for eligibility.
•Assisted clients with all manner of inquiries via phone, e-mail, and paper mail.
•Prepare Excel spreadsheets daily.
•Assist local office employees with their daily duties.
•Ensure that all service-related activities are performed in an efficient, timely, and professional manner.
•Processed Disaster Food Stamps in Washtenaw County during a time of Disaster.
•State of Michigan 2009 – 2010
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•Claims Examiner Lansing MI
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•Answered phones for clients to set up unemployment claims.
•Researched claims using different databases to determine eligibility.
•Always demonstrated excellent customer service
•GMS and Associates 2007 – 2009
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•General Manager Holt MI
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•Manage 20 employees in the day-to-day operations of the company.
•Set up contracts with janitorial companies and commercial businesses thru out the United States.
•Handle loss prevention situations and customer service issues.
•Obtain new contracts.
•Coordinate all training and scheduling.
•Bob Evans Restaurant 2006 – 2007
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•Assistant Manager Lansing MI
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•Manage 60 employees in the day-to-day operations of the restaurant.
•Responsible for new hire interviews, reference checks and hiring.
•Handled all training and scheduling.
•Inventory control
•Daily accounting and bank deposits
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